Forrester

For Sourcing & Vendor Management Professionals

Report:APeJ IT Services Report: 2010

This document provides vendor strategists with an overview of the IT services market in APeJ in 2011. The research is based on interviews with key MNCs and local vendors in the Asia Pacific IT...

• Downloads: 39

For CIO Professionals

Report:Consumerization Drives Smartphone Proliferation

Employees' Choices And Dollars Dictate The Rise Of Android And Apple Devices

More than half of US information workers pay for their smartphones and monthly plans, and three-quarters pick the smartphone they want rather than accept IT's choice. What does consumerization's...

• Downloads: 669
• Comments: 1

For Application Development & Delivery Professionals

Report:Trends 2011: Customer Service

Ten Trends Drive Planning For Service And Support Process Transformation

Organizations of all types strive to differentiate themselves through delivering an outstanding customer experience. Customers know what good service is and demand it from each interaction they have,...

• Downloads: 1226

For Marketing Leadership Professionals

Report:FaceTime Is The Second Coming Of Video Telephony — Again

Skype And Others Will Benefit From Apple's New iPhone 4 Hardware

Creating a successful strategy for consumer video telephony has eluded everyone bar Skype. Even the telecommunications industry itself has failed with this particular communications product:...

• Downloads: 464

For eBusiness & Channel Strategy Professionals

Report:Canada Mobile Technographics®: 2010

An Empowered Report: Understanding The Mobile Behavior Of Your Target Audience

The first step in building or refining a mobile strategy is understanding the mobile behaviors of your target audience. Mobile Technographics offers consumer product strategists a means of obtaining...

• Downloads: 738

For Infrastructure & Operations Professionals

Report:Mobility Adoption Is Poised For Strong Growth In India

An Improving Mobility Infrastructure And Ecosystem, Combined With Business And Workforce Demand, Is Fueling Growth

The enterprise mobility market presents a huge opportunity for tech vendors in India, especially for telcos and systems integrators (SIs). Mobility is among the top priorities for business...

• Downloads: 361
• Comments: 2
• Rating:

For Marketing Leadership Professionals

Tool:. . . But Weekly Usage Of Mobile Services Is Taking Off Among Other Groups

For Application Development & Delivery Professionals

Tool:The Forrester Wave™: CRM Suites For Large Organizations, Q3 '12

For eBusiness & Channel Strategy Professionals

Report:How eBusiness Professionals Can Use The Convenience Quotient To Prioritize Mobile Services

The Convenience Quotient Of Mobile Services: A Facebook Case Study

Although a majority of consumers still prefer the traditional PC to a mobile phone when performing any task related to eBusiness, our research shows that mobile penetration continues to rise....

• Downloads: 290

For eBusiness & Channel Strategy Professionals

Tool:Smartphone Ownership Dominates Among The Top Three Groups

For CIO Professionals

Report:A Market Taxonomy For ICT

Forrester's Definitions For Tech Product Categories, Industries, And Geographies

Forrester is expanding the breadth and depth of data that we provide to vendor strategists on the size and growth trends of the market for information and communications technology (ICT) solutions....

• Downloads: 961

For CIO Professionals

Report:Another Year Of Outperformance For The Tech Industry

Forrester's 2011 Tech Industry Predictions

In this report, we highlight macro trends and specific predictions that indicate the directions of growth and disruption for the technology industry in 2011.

• Downloads: 921

For Infrastructure & Operations Professionals

Report:Assess Your Workforce Computing Maturity

Assessment Framework: The Workforce Enablement Playbook

Workforce computing (WC) spend consumes approximately one-quarter of IT hardware budgets in 2012. Yet IT infrastructure and operations (I&O) leaders struggle to answer "How are we doing?" and "What...

• Downloads: 159

For eBusiness & Channel Strategy Professionals

Report:How To Build A Mobile Web Site

Choosing An Approach To Meet Your Objectives Cost-Effectively

The browser-based mobile Web experience is more important than ever, with dramatic growth in the usage of the mobile Internet — especially from smartphones — in the past 24 months. In...

• Downloads: 1410

For Application Development & Delivery Professionals

Report:Case Study: Sybron Dental Tackles Sales Productivity Improvement With Mobile CRM

How do you leverage a treasure trove of end customer data when it suddenly comes available? Sybron Dental, a dental supplies company, faced this scenario when it struck a deal with its distributors...

• Downloads: 193

For Infrastructure & Operations Professionals

Report:Mobile Management Takes A 180-Degree Turn

Focus Quickly Shifts From Managing Mobile Devices To Managing Apps And Data

The managed mobile environment services market is about to go through a fundamental change. Currently, traditional providers focus on managing the device and its security. Moving forward, Forrester...

• Downloads: 1156

For Sales Enablement Professionals

Tool:More Than 40% Of VSBs Have Multiple Or Virtual Locations

For Security & Risk Professionals

Report:Mobile Authentication: Is This My App? Is This My User?

Strategy Deep Dive: The Mobile Security And Operations Playbook

Mobile devices are everywhere: at work, in the hands of your customers, and with employees. Security and risk (S&R) professionals need to provide users with secure and seamless mobile access to...

• Downloads: 489
• Comments: 4
• Rating:

For Infrastructure & Operations Professionals

Report:Executive Spotlight: Top Priorities For IT Infrastructure & Operations Leaders, 2H 2011

Insights From The Forrester IT Infrastructure & Operations Council

Every six months, Forrester fields a survey to members of its IT Infrastructure & Operations (I&O) Council to ascertain their top priorities for the following six months. Forrester's I&O Council...

• Downloads: 920

For CIO Professionals

Report:2013 Mobile Workforce Adoption Trends

More BYOD, More Devices, More Mobility, More Apple

Have we hit peak bring-your-own-device (BYOD)? Which apps are most important on smartphones? How many employees are interested in Windows tablets? Do employees use mobile devices for work more at...

• Downloads: 849
• Rating:

For Application Development & Delivery Professionals

Report:Customer Relationship Management Application Adoption Trends

CRM application adoption data cuts taken from Forrsights Software Survey, Q4 2010.

• Downloads: 30

For eBusiness & Channel Strategy Professionals

Report:What Financial Functionality US Consumers Want On Mobile Devices

Nail The Basics To Quickly Expose The Value Of The Channel

In the US, adoption of mobile financial services is rising: 11% of US online adults are now mobile bankers and 7% of those with investment accounts are mobile investors, although just 3% of online...

• Downloads: 1326

For Security & Risk Professionals

Report:Prepare For Anywhere, Anytime, Any-Device Engagement With A Stateless Mobile Architecture

Future Look: The Mobile Security And Operations Playbook

This report outlines Forrester's future look for mobile security and operations. We designed this report to help security and risk (S&R) and infrastructure and operations (I&O) executives understand...

• Downloads: 1536
• Rating:

For Marketing Leadership Professionals

Report:POST: Developing An iPad Product Strategy

Product Strategists Need Discipline In Developing For The Device Splinternet

The Splinternet, Forrester's term for the proliferation of platforms and devices, has a new addition: Apple's iPad. Even though the iPad's current install base pales in comparison to other platforms,...

• Downloads: 1689

For Sourcing & Vendor Management Professionals

Report:The Transformation Of Sourcing Depends On Its Ability To Empower Employees

An Empowered Report: Sourcing Can Do More To Adapt To Changes In Business Technology

A major shift in the technology marketplace is moving technology purchasing power away from centralized IT departments and into the hands of individual employees. This shift, which is driven by rapid...

• Downloads: 507