Forrester

For CIO Professionals

Report:A Fact-Based Approach To Workforce Technology Needs Assessment

An Empowered Report: Tools To Assess How Employees Use Technology

To have a fact-based conversation about what your employees need from technology, you have to ask them. Field a survey when you absolutely must have the facts without bias. For a quick and dirty...

• Downloads: 771

For CIO Professionals

Report:The HERO Index: Finding Empowered Employees

Empowered Employees Solve Customer Problems: Find Them And Help Them

Groundswell technologies — social, mobile, video, and cloud — put tremendous power in the hands of customers. Only empowered employees can respond at the speed of empowered customers...

• Downloads: 932

For CIO Professionals

Report:WebCenter Suite Allows Oracle Applications To Embrace The Information Workplace

Oracle is not a company that leaps to mind when you think of knowledge workers — certainly, not in the way that IBM/Lotus or Microsoft might. Yet, with the emergence of the Information...

• Downloads: 220

For Enterprise Architecture Professionals

Tool:Forrester Wave™: Multichannel Capture, Q3 2012

For Security & Risk Professionals

Report:Pull Your Head Out Of The Sand And Put It On A Swivel: Introducing Network Analysis And Visibility

Essential Functionality For The Zero Trust Model Of Information Security

In today's threat environment, the network perimeter has disappeared. Insiders are as insidious a threat as outsiders. In the past, the "trust but verify" model did not facilitate insight into...

• Downloads: 891

For Application Development & Delivery Professionals

Tool:Forrester Wave™: Web Content Management For Digital Customer Experience, Q2 '13

For Enterprise Architecture Professionals

Client Inquiry:Choosing An Enterprise Search Engine

When selecting an enterprise search engine, what criteria should be used?

For Security & Risk Professionals

Report:What You Must Know About Data Privacy Regulations In Asia Pacific

Be Ready To Comply With Dynamic Regulatory Changes

Understanding the laws and regulations that govern data privacy across your organization is critical for any company, but it can be challenging. As a result, too many security and risk (S&R)...

• Downloads: 90

For Application Development & Delivery Professionals

Tool:The Consolidation Of The Data Quality Market

For Application Development & Delivery Professionals

Client Inquiry:What Are The Roles And Responsibilities Of Information Management?

What's a good description of the roles and responsibilities of information management as an IT function? What are the roles within the topic of data management? What are the role functions at a high...

For Enterprise Architecture Professionals

Report:Industry-Specific Master Data Management Trends

This set of data charts, taken from the November 2010 Global master Data Management Online Survey, analyzes data from 134 MDM-savvy IT professionals in five distinct industries-- healthcare; the...

• Downloads: 84

For Security & Risk Professionals

Report:It's Time To Include Social Technology In Your Crisis Communication Strategy

Among risk professionals who have successfully navigated their organization through a crisis, almost all will say that they had grossly underestimated the difficulty of communicating effectively...

• Downloads: 520

For CIO Professionals

Tool:Evaluated Vendors: Product Information And Selection Criteria

For Security & Risk Professionals

Report:The Pains, Pitfalls, And Potential For Records Management In 2011

Forrester Research And ARMA International Records Management Online Survey, Q3 2010

Successful records management helps your organization comply with regulatory requirements, ease eDiscovery burdens, and meet information governance objectives. In pursuit of these goals, nearly...

• Downloads: 699

For CIO Professionals

Report:Four Giants Compete For Your Cloud Email Business

Microsoft And Google Lead; IBM's In The Hunt; Cisco's Just Starting Out

Google jumped into the enterprise email market in 2007 with a $50 annual subscription to its cloud email service and turned the market upside down. Microsoft quickly re-evaluated and repriced its...

• Downloads: 1123

For CIO Professionals

Client Inquiry:Video Adoption In The Workplace?

What is the state of video use by information workers?

For CIO Professionals

Client Inquiry:Creating A Mobile Initiative And Remote Work Best Practices

What are some remote working practices and policies, and how do we create a mobile initiative within our company?

For Sourcing & Vendor Management Professionals

Report:Inquiry Spotlight: Video Solutions, Q1 To Q4 2010

A Hot Market, But Questions About ROI, Vendors, And Integration Remain

Forrester has identified pervasive video as one of the four "groundswell" technologies that IT leadership will use to empower their employees over the next decade. Since Forrester's insights on video...

• Downloads: 234

For Infrastructure & Operations Professionals

Report:Updated Q4 2010: Market Overview: Backup Software-As-A-Service

The First Of Many IT Ops-Focused SaaS Offerings

It's been almost two years since we last produced this report, and during that time the vendor landscape has changed considerably; however, one constant remains true: Backup is a struggle for both...

• Downloads: 857

For Customer Experience Professionals

Report:Case Study: Philips Uses eLearning To Communicate The Benefits Of Net Promoter

Partnership With Jellyvision Lab Leads To An Engaging Training Module

One of the challenges that market insights professionals struggle with is the communication of research results across the organization. The Customer Experience and NPS team at Philips was tasked...

• Downloads: 256
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For Sourcing & Vendor Management Professionals

Report:Five New Microsoft Licensing Twists That Every IT Buyer Should Know

Buyers May Need To Refine Their Microsoft Licensing And Adoption Strategies

Forrester has studied Microsoft's recent pricing and licensing changes and found several that could have profound implications for enterprise IT departments, including price increases and repackaging...

• Downloads: 985
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For Enterprise Architecture Professionals

Tool:TechRadar™: Technologies For Empowered Employees, Q4 '11 Technologies Evaluated

For Application Development & Delivery Professionals

Report:Use Social Computing To Build Differentiated Product Development Processes

In recent years, leading product development organizations have proven the value of greater cross-functional collaboration to harness contributions from across the business and bring great products...

• Downloads: 695

For CIO Professionals

Report:Social Business Strategy: An IT Execution Plan

Using Social Business Maturity To Chart A Course For CIOs

Social technology is coming into every organization whether IT wants it or not. The adoption of social technologies to support business and customer needs has been fastest outside of IT — often...

• Downloads: 1305
• Comments: 1
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For Enterprise Architecture Professionals

Report:Let The Adjacent Possible Guide Your Information Strategy

Strategic Plan: The Information Strategy And Architecture Playbook

A new era of information agility is upon us that promises an explosion of opportunities similar to that of the dot-com boom period. But these opportunities are completely dependent upon an...

• Downloads: 481
• Comments: 1
• Rating: