Forrester

For Infrastructure & Operations Professionals

Report:Transform Your I&O Organization Into An Innovation Machine

Innovation is seen as the major force behind productivity, competitiveness, and eventually, sustained business growth. IT has been one of the major contributors to business productivity and has shown...

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For Infrastructure & Operations Professionals

Blog:How Complexity Spilled The Oil

The Gulf oil spill of April 2010 was an unprecedented disaster. The National Oil Spill Commission’s report summary shows that this could have been prevented with the use of better technology....

For Infrastructure & Operations Professionals

Client Inquiry:System Operations Post-Implementation Review

What, if anything, should be reviewed, analyzed, and evaluated as part of the post-implementation review (PIR) for system operations? What operational items should be reviewed and analyzed as part of...

For Infrastructure & Operations Professionals

Report:Deliver Technology Services Faster, Cheaper, And Better

Executive Overview: The Service Management And Automation Playbook

Your business cares about outcomes, not technologies. Thus, it isn't enough to empower your developers and workers with the latest cloud, mobile, and analytics technologies. You must also invest in...

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For Infrastructure & Operations Professionals

Report:Realize Practical Application Performance Management

Application performance management (APM) is a natural evolution of infrastructure monitoring. As IT management evolves toward service management and ultimately to business technology, quality of...

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For Infrastructure & Operations Professionals

Report:Workload And Process Automation Must Converge

The Next Stage In I&O Industrialization Requires Building An Integrated Automation Management Layer

Until now, workload automation and run book automation — followed by solutions aimed at automating specific I&O processes — appeared as separate avenues. Today, workload automation uses...

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For Infrastructure & Operations Professionals

Report:Develop A Strategy To Transform Your IT Infrastructure And Operations Practice

Strategic Plan: The I&O Practice Playbook

The writing is on the wall: As-a-service technology, tech-savvy workers, and increased business complexity are widening the gap between business demand and traditional IT supply. This era is making...

• Downloads: 302

For Infrastructure & Operations Professionals

Report:Market Overview: Capacity Management And Planning Tools In 2013

Reap The Agility And Financial Benefits From Emerging Infrastructure

The emergence of inexpensive server technology and cloud infrastructure has caused many IT infrastructure and operations (I&O) professionals to simply dismiss the need for accurate workload and...

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For Infrastructure & Operations Professionals

Report:Case Study: Xchanging's Strategic Implementation Of Business Service Management

Lessons Learned In Successfully Deploying BSM In A Fast-Growing Enterprise

Xchanging uses a unique "enterprise partnership" model whereby Xchanging creates a jointly owned company with the partner organization. The resources and assets from the partner are transferred into...

• Downloads: 206

For Infrastructure & Operations Professionals

Report:Avoid Tactical, Narrow Service Management And Automation Strategies

Strategic Plan: The Service Management And Automation Playbook

This report outlines Forrester's solution for IT infrastructure and operations (I&O) leaders to develop their service management and automation (SMA) strategic plan. This is important as the...

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For Infrastructure & Operations Professionals

Report:Develop Your Service Delivery Monitoring Strategy

Service Management And Automation

Service delivery monitoring is a critical enabler that IT infrastructure and operations (I&O) leaders must invest in to foster the transition from IT to business technology (BT). Why? As the IT...

• Downloads: 444

For Infrastructure & Operations Professionals

Report:Case Study: Gaining Visibility Into The Experiences And Issues Of Securitas France Users

Security services is a growth industry fueled by global development and the need, in many countries, for custom services such as specialized guarding and surveillance. This demand for security...

• Downloads: 65

For Infrastructure & Operations Professionals

Blog:Evaluating Complexity

We’re starting to get inquiries about complexity. Key questions are how to evaluate complexity in an IT organization and consequently how to evaluate its impact on availability and performance...

For Infrastructure & Operations Professionals

Report:Business Service Management: Beyond 2012

Business service management (BSM) is a way to bridge the user's view of applications and services to the IT operations' view of infrastructure; it maps business services to the components used to...

• Downloads: 395

For Infrastructure & Operations Professionals

Report:I&O Execs: It's Time To Rediscover BSM

Look To BSM Point Tools To Improve I&O's Change Management And Incident Management Processes

The original business service management (BSM) concept is founded on the capability to map business services to infrastructure components. This gives end users visibility into IT as well as bridges...

• Downloads: 369

For Infrastructure & Operations Professionals

Blog:Is Infrastructure & Operations Vulnerable To Job Market Trends?

A couple of weeks ago, I read that one of the largest US car makers was trying to buy out several thousand machinists and welders. While we have grown accustomed to bad news in this economy, what I...

For Infrastructure & Operations Professionals

Blog:If You Don’t Manage Everything, You Don’t Manage Anything

I’m always surprised to see that the Citroen 2CV (CV: Cheval Vapeur, hence the name Deux Chevaux) has such a strong following, even in the United States. Granted, this car was the epitome of...

For Infrastructure & Operations Professionals

Report:The Writing On IT's Complexity Wall

The Future Role Of IT Management Software

The past years have seen IT organizations struggle with issues of service development, deployment, and delivery. Forrester believes that these issues are directly linked to the increased complexity...

• Downloads: 533

For Infrastructure & Operations Professionals

Report:Competitive Analysis: Application Performance Management And Business Transaction Monitoring

A SWOT Analysis Of APM And BTM Software Vendors

IT and business services have grown exponentially in size, diversity, and complexity over the past few years. The complexity of many transactional business services has reached a point where the...

• Downloads: 1894

For Infrastructure & Operations Professionals

Report:Trends: The Diversification Of End User Experience Monitoring

Expand End User Monitoring For A More Proactive I&O

Understanding the performance of a business service starts with monitoring at the end user level, a trend that software-as-a-service (SaaS) and other forms of cloud computing are reinforcing. But...

• Downloads: 715

For Vendor Strategy Professionals

Blog:Lesson From History

I am starting to see signs of important changes in technology and IT organizations. The increased complexity of IT and business services forces the industry down a new path. In this context, there...

For Infrastructure & Operations Professionals

Report:IT Infrastructure And Operations: The Next Five Years

The Cloud On IT's Horizon

Interest in cloud technology and cloud economics abounds. While the technology delivers immediate reductions in capital costs, Forrester believes that cloud computing's greatest benefits will come...

• Downloads: 3255

For Vendor Strategy Professionals

Blog:Of Social Computing And Filtering Through The Information Deluge

While it may have taken humans thousands of years to progress from oral to written to audio and then to video communications, in the past five years, the Internet has accelerated at a breakneck pace...

For Infrastructure & Operations Professionals

Blog:The Convergence Of IT Automation Solutions

We are sometimes so focused on details that we forget to think clearly. Nothing new there; it’s still a story about trees and forest. A few years ago, this was clearly the case when I met with...

For Infrastructure & Operations Professionals

Report:I&O's New Capacity Planning Organization

Virtualization And Cloud Computing Force A New Organizational Model That Decentralizes Capacity Management And Centralizes Capacity Planning

The precipitous and predictable drops in IT hardware unit-costs during the past 20 years made capacity planning obsolete. It was cheaper to overprovision than to hire experts. But infrastructure...

• Downloads: 617