About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Julie serves eBusiness & Channel Strategy Professionals. Julie's 25 years of work experience is balanced between the engineering and management consulting work she did in the first half of her career and her work as an analyst for the past 12 years. The combination of technical and business expertise positions prepared her well to work with business leaders to identify new opportunities offered by mobile technology and to develop strategies to engage with consumers on mobile devices. She has worked with hundreds of clients across retail, travel, banking, insurance, CPG, healthcare, retail, and more to advise and guide the development of their mobile strategies.
Julie's research and analysis have been widely cited in publications including The Wall Street Journal, The New York Times, USA Today, BusinessWeek, RCR Wireless, and The Onion and on CBS, NBC, and PBS.
Prior to becoming an analyst, Julie worked at a contextual services mobile startup in San Francisco and prior to that at Booz Allen & Hamilton.
Julie holds a B.S.E.E. and a Master of Science in electrical engineering and computer science from the Massachusetts Institute of Technology (MIT). She also holds an M.B.A. from the University of Michigan.
Executive Overview: The Workforce Enablement Playbook
BYOD. BYOPC. Consumerization. These are the words that send shivers down the spines of infrastructure and operations (I&O) professionals responsible for "end user computing" in their companies....
Those of you paying attention in Sunday School may remember this thing called the apocalypse. Earl Robert Maze II was my Sunday School teacher, and he may be the most fearsome schoolmaster ever to...
We're building a MAC open source software model and would like some information on best practices and any insight to support models and community forums/support for the user community.

As Apple sweeps up the dust from their latest launch event, Microsoft is preparing for the most extensive operating system launch ever, expecting to reach 2.1 billion people with its Windows 8...
BMC has a golden opportunity to take a different track with Numara than it has for past mid-market acquisitions (see Magic Solutions), and it must do so if it hopes to build on this one and drive new...
When Something Is So Good, It's Hard To Imagine It Will Ever Be Matched The famous connoisseur Jim Murray said of the 1974 Ardbeg Provenance: "This is the finest whisky I have ever tasted. As...
We are learning once again that what people want most is to be free John Quincy Adams (sixth President of the US) said: "Who but shall learn that freedom is the prize…and on the...
With the release of Windows 8, Microsoft is in the midst of its largest marketing effort ever, hoping to reach 2.1 billion people over the next several months. Because of its lukewarm initial sales,...
It's a little-known fact that both Southwest Airlines and the (soon-to-be) famous Yee-Haw Pickle Company began life on a cocktail napkin. What better medium to illustrate why Windows Intune...
On the night of his 18th birthday, Gregg Allman drew a bull's-eye on his shoe, then shot himself in the foot to avoid the draft. If next week, Forrester's IT department declared that I should...
My colleague Benjamin Gray and I have been looking closely at Windows 8 for the past several months to make sure we have a clear understanding of what it means for I&O organizations, leaders, and...
There is plenty of speculation in the industry this quarter about the future of Microsoft given the challenges facing Windows 8. Microsoft reported flat revenues in the Windows Division today, citing...
Jason Hurd is the son of an Idaho backcountry bush pilot, stands about 6' 5" tall and runs an aircraft maintenance shop at the Erie Municipal Airport in Colorado - about a mile as the crow flies...
At Forrester, each of us as analysts keep in regular contact with our clients and the industry through a process known as Inquiry. For workforce computing, this includes Benjamin Gray, Christian...
Where can I find a remote wake-on-LAN solution for turning your computer on and off?
Driving in the snow is an experience normally reserved for those of us denizens of the northern climes who haven't yet figured out how to make a paycheck mixing Mai Tais in the Caymans. Behind...
Michael Masterson's book "Ready, Fire, Aim" is one of my favorites. Masterson, a serial entrepreneur who has built dozens of businesses, some to $100 million in revenue and beyond, explains that...
Vision: The Workforce Enablement Playbook
This report outlines the vision of Forrester's solution for infrastructure and operations (I&O) executives responsible for "end user computing" — the delivery and support of technology and...
Strategic Plan: The Workforce Enablement Playbook
Forrester's survey data shows that 50% of firms say investing in systems to improve engagement with customers and partners is a high or critical priority. And few areas of technology are as...

We're in the process of reviewing our technology standards and policies and have a few questions. What are the current "best" and "next" practices in this area? What are companies doing about...
From an order of magnitude perspective, what is the cost of supporting multiple OSes? What support tools for Windows and Mac would you recommend for people and process?
Landscape: The Workforce Enablement Playbook
2012 brought a tectonic shift in worker technology requirements. Many more employees now purchase their own devices, bring them to work, and use them to conduct personal and professional activities...
We are currently using a custom process for Windows images/deployment, and we would like to see if there are details or best practices on how an image should be set up.