About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Julie serves eBusiness & Channel Strategy Professionals. Julie's 25 years of work experience is balanced between the engineering and management consulting work she did in the first half of her career and her work as an analyst for the past 12 years. The combination of technical and business expertise positions prepared her well to work with business leaders to identify new opportunities offered by mobile technology and to develop strategies to engage with consumers on mobile devices. She has worked with hundreds of clients across retail, travel, banking, insurance, CPG, healthcare, retail, and more to advise and guide the development of their mobile strategies.
Julie's research and analysis have been widely cited in publications including The Wall Street Journal, The New York Times, USA Today, BusinessWeek, RCR Wireless, and The Onion and on CBS, NBC, and PBS.
Prior to becoming an analyst, Julie worked at a contextual services mobile startup in San Francisco and prior to that at Booz Allen & Hamilton.
Julie holds a B.S.E.E. and a Master of Science in electrical engineering and computer science from the Massachusetts Institute of Technology (MIT). She also holds an M.B.A. from the University of Michigan.
An Evolutionary But Not Revolutionary Release
In the first half of 2012, PC shipments have dropped year-over-year as many consumers and employees find the object of their desire to be a tablet or a Mac. In addition, with virtual desktops on the...

Strategic Plan: The Workforce Enablement Playbook
Forrester's survey data shows that 50% of firms say investing in systems to improve engagement with customers and partners is a high or critical priority. And few areas of technology are as...

The Politburo is making a comeback Winston Churchill described Soviet-era politics as a riddle, wrapped in a mystery, inside an enigma. It came to mind recently as I was engaged in a conversation...

We are learning once again that what people want most is to be free John Quincy Adams (sixth President of the US) said: "Who but shall learn that freedom is the prize…and on the...
Step into my office, fellow I&O professional, and join me on a brief but rich journey of imagination. Imagine you're a business jet sales sales rep. Now imagine that this morning you went to the...
Enterprise laptops are on the shopping list for many I&O professionals I speak with every week, with some asking if Netbooks are the antidote to the MacBook Air for their people. Well, on the menu of...
The term "individual contributor" covers a lot of ground -- from brain surgeon to the shipping and receiving clerk at your local Wal-Mart. I'm not sure which of these two is a better fit for a...
We're in the process of reviewing our technology standards and policies and have a few questions. What are the current "best" and "next" practices in this area? What are companies doing about...
At Forrester, each of us as analysts keep in regular contact with our clients and the industry through a process known as Inquiry. For workforce computing, this includes Benjamin Gray, Christian...
We're building a MAC open source software model and would like some information on best practices and any insight to support models and community forums/support for the user community.
As Apple sweeps up the dust from their latest launch event, Microsoft is preparing for the most extensive operating system launch ever, expecting to reach 2.1 billion people with its Windows 8...
Vision: The Workforce Enablement Playbook
This report outlines the vision of Forrester's solution for infrastructure and operations (I&O) executives responsible for "end user computing" — the delivery and support of technology and...
Sedition is simmering in the halls of corporations the world over, as the thirst for productivity and new tools grows faster than IT organizations can quench it with supply. 2012 promises to be the...
BMC has a golden opportunity to take a different track with Numara than it has for past mid-market acquisitions (see Magic Solutions), and it must do so if it hopes to build on this one and drive new...
Winning teams delight in the 'doing', not the 'winning' When I was growing up in Pittsburgh, Pennsylvania, Chuck Noll was the head coach of the Pittsburgh Steelers, and his leadership...
On the night of his 18th birthday, Gregg Allman drew a bull's-eye on his shoe, then shot himself in the foot to avoid the draft. If next week, Forrester's IT department declared that I should...
Symantec And CA Technologies Lead, With LANDesk Software, IBM, And Microsoft Close Behind
In Forrester's 62-criteria evaluation of client management suite vendors, we identified the 10 significant solution providers in this category — BMC Software, CA, Dell, Hewlett-Packard, IBM,...

Jason Hurd is the son of an Idaho backcountry bush pilot, stands about 6' 5" tall and runs an aircraft maintenance shop at the Erie Municipal Airport in Colorado - about a mile as the crow flies...
Technology Vendors for IT Focus on IT Spend Forrester's technology vendor clients prefer data over analysis, whereas our IT clients prefer analysis. The vendors are gracious and will sit through...
To publish this post, I must first discredit myself. I'm 42, and while I love what I do for a living, Michael Dell is 47 and his company was already doing $1 million a day in business by the time...
Executive Overview: The Workforce Enablement Playbook
BYOD. BYOPC. Consumerization. These are the words that send shivers down the spines of infrastructure and operations (I&O) professionals responsible for "end user computing" in their companies....
From an order of magnitude perspective, what is the cost of supporting multiple OSes? What support tools for Windows and Mac would you recommend for people and process?
Apple Mac Shops Share Their Secrets For Success
Chances are that you have employees using Apple Macs at your firm today, and they're doing this without the support and guidance of the infrastructure and operations (I&O) organization. IT...
It was Sunday morning and I got up around 6:00 as I do most mornings, and picked up the Wall Street Journal Weekend Edition over a cup of coffee. I was moved by a story about middle-aged...