Forrester

For Infrastructure & Operations Professionals

Report:Create A Habitat Of Technology Engagement And Enablement For Your Workforce

Executive Overview: The Workforce Enablement Playbook

BYOD. BYOPC. Consumerization. These are the words that send shivers down the spines of infrastructure and operations (I&O) professionals responsible for "end user computing" in their companies....

• Downloads: 75

For Infrastructure & Operations Professionals

Report:Five Seismic Forces Reshuffle The Workforce Vendor Ecosystem

Landscape: The Workforce Enablement Playbook

2012 brought a tectonic shift in worker technology requirements. Many more employees now purchase their own devices, bring them to work, and use them to conduct personal and professional activities...

• Downloads: 80

For Infrastructure & Operations Professionals

Report:People Are Bringing Macs To Work — It's Time To Repeal Prohibition

An Empowered, Laissez -Faire Approach Will Forestall Insurrection

Mac users are drinking furniture polish in back hallways, getting their fix from fellow bootleggers who have blazed the trails around IT's prohibition. End user computing professionals steeped in two...

• Downloads: 736

For Infrastructure & Operations Professionals

Report:Client Virtualization Will Fail Without A Hybrid Approach

I&O Leaders Must Recognize That Virtual Desktops Require Hybrid Skills And Tools

Client virtualization does not replace physical clients as many seem to think. You still need a physical client device, creating a complex hybrid environment of both physical and virtual components,...

• Downloads: 776

For Infrastructure & Operations Professionals

Report:The Forrester Wave™: Enterprise Client Management Suites, Q2 2012

Symantec And CA Technologies Lead, With LANDesk Software, IBM, And Microsoft Close Behind

In Forrester's 62-criteria evaluation of client management suite vendors, we identified the 10 significant solution providers in this category — BMC Software, CA, Dell, Hewlett-Packard, IBM,...

• Downloads: 685
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For Infrastructure & Operations Professionals

Report:Product Spotlight: Microsoft System Center Configuration Manager 2012

An Evolutionary But Not Revolutionary Release

In the first half of 2012, PC shipments have dropped year-over-year as many consumers and employees find the object of their desire to be a tablet or a Mac. In addition, with virtual desktops on the...

• Downloads: 270
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For Infrastructure & Operations Professionals

Client Inquiry:Desktop Inventory Industry Baseline

I'm looking for information regarding best practices or industry baseline information regarding the recommended number of desktop computer applications and tools, as well as major application...

For Infrastructure & Operations Professionals

Report:Strategy Deep Dive: Imbibing Macs In The Enterprise

Apple Mac Shops Share Their Secrets For Success

Chances are that you have employees using Apple Macs at your firm today, and they're doing this without the support and guidance of the infrastructure and operations (I&O) organization. IT...

• Downloads: 246

For Infrastructure & Operations Professionals

Report:Determine Your Workforce Computing Hardware Budgets For 2012

Balance Security And Efficiency With Responsible Empowerment

IT infrastructure and operations (I&O) leaders spend nearly 25% of their IT hardware budget on workforce computing hardware. However, Forrester finds that these priorities and budgets favor security...

• Downloads: 441
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For Infrastructure & Operations Professionals

Report:Hosted Virtual Desktops Versus Physical PCs: Understanding The Operational Cost Differences

When considering hosted virtual desktops (also known as virtual desktop infrastructure, or VDI) as an alternative or in addition to physical PCs, it's difficult to find reliable information about the...

• Downloads: 466

For Infrastructure & Operations Professionals

Client Inquiry:What Are Image Setup Best Practices For Windows 7 Deployment?

We are currently using a custom process for Windows images/deployment, and we would like to see if there are details or best practices on how an image should be set up.

For Infrastructure & Operations Professionals

Client Inquiry:Where Can I Find A Remote Wake-On-LAN Solution For Turning Your Computer On And Off?

Where can I find a remote wake-on-LAN solution for turning your computer on and off?

For Infrastructure & Operations Professionals

Report:TechRadar™ For Infrastructure & Operations Professionals: Client Virtualization, Q3 2012

Burdened With Consumerization Pressures, I&O Turns To Client Virtualization To Deliver Flexible Workforce Computing

Over the past decade, seemingly every new year promised to be the year for client virtualization. But the market never exploded the way vendors and media predicted. Instead, I&O professionals viewed...

• Downloads: 637
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For Infrastructure & Operations Professionals

Report:Five Steps To A Successful BYOC Program

A Pragmatic Approach To Achieve Both Freedom And Security

In 2012, as an I&O workforce computing professional, you will be faced with more people using their own computer for work than ever before. Many highly influential employees are already doing so, and...

• Downloads: 1039
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For Infrastructure & Operations Professionals

Report:Habitat For Engagement: Unleash Workforce Potential With Agile Enablement

Vision: The Workforce Enablement Playbook

This report outlines the vision of Forrester's solution for infrastructure and operations (I&O) executives responsible for "end user computing" — the delivery and support of technology and...

• Downloads: 69

For Infrastructure & Operations Professionals

Client Inquiry:What Are Best And Next Practices For Evolving Technology Standards And Policies For Client Devices?

We're in the process of reviewing our technology standards and policies and have a few questions. What are the current "best" and "next" practices in this area? What are companies doing about...

For Infrastructure & Operations Professionals

Report:Three Steps I&O Leaders Should Take While HP Re-Evaluates Options For Its PC Business

What The HP Personal Systems Group Announcement Means For I&O Leaders

When HP announced on August 18 that it was planning to carve off a $40 billion hardware manufacturing division, I&O leaders the world over paused to reflect and take it in. Their next thought was...

• Downloads: 202

For Infrastructure & Operations Professionals

Report:IT Will Skip Windows 8 As The Enterprise Standard

But Workers Should Have The Freedom To Use Windows 8 Devices

Windows 8 is the boldest release of the OS since Windows 95. Microsoft chose to discard the Start button in favor of a new look designed to tie together the PC, tablet, and, smartphone experience....

• Downloads: 124

For Infrastructure & Operations Professionals

Client Inquiry:What Are Best Practices For Mac User Communities?

We're building a MAC open source software model and would like some information on best practices and any insight to support models and community forums/support for the user community.

For Infrastructure & Operations Professionals

Report:Build Your Workforce Computing Strategic Plan

Strategic Plan: The Workforce Enablement Playbook

Forrester's survey data shows that 50% of firms say investing in systems to improve engagement with customers and partners is a high or critical priority. And few areas of technology are as...

• Downloads: 195
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For Infrastructure & Operations Professionals

Client Inquiry:Unix And Linux Patching Management Tools

Q

For Infrastructure & Operations Professionals

Client Inquiry:What Is The Best Way To Support Multiple Operating Systems?

From an order of magnitude perspective, what is the cost of supporting multiple OSes? What support tools for Windows and Mac would you recommend for people and process?

For Infrastructure & Operations Professionals

Client Inquiry:Macs In Corporate Enterprises

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For Infrastructure & Operations Professionals

Client Inquiry:Building An Enterprise Mac Offering To Coexist With PCs

What is the current comparison of the Mac versus PC platforms? How are businesses implementing employee choice, if at all? What’s the tool of choice for home use? Where are these platforms...