About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Julie serves eBusiness & Channel Strategy Professionals. Julie's 25 years of work experience is balanced between the engineering and management consulting work she did in the first half of her career and her work as an analyst for the past 12 years. The combination of technical and business expertise positions prepared her well to work with business leaders to identify new opportunities offered by mobile technology and to develop strategies to engage with consumers on mobile devices. She has worked with hundreds of clients across retail, travel, banking, insurance, CPG, healthcare, retail, and more to advise and guide the development of their mobile strategies.
Julie's research and analysis have been widely cited in publications including The Wall Street Journal, The New York Times, USA Today, BusinessWeek, RCR Wireless, and The Onion and on CBS, NBC, and PBS.
Prior to becoming an analyst, Julie worked at a contextual services mobile startup in San Francisco and prior to that at Booz Allen & Hamilton.
Julie holds a B.S.E.E. and a Master of Science in electrical engineering and computer science from the Massachusetts Institute of Technology (MIT). She also holds an M.B.A. from the University of Michigan.
Do you have best practices information on how companies with work-from-home programs deal with delivering hardcopy mail to their employees at home?
How much of the total outbound long-distance traffic within an enterprise is between enterprise direct inbound dialing (DIDs)/extensions across multiple enterprise locations?
Are unified communications (UC) components being sold as standalone offerings? Maybe it goes against the idea of "unified," but does Forrester see a trend of buying only one component or feature set...
What are the trends in adoption and use of Ethernet WAN services by very large global organizations?
Business users often view IT SVM as a bottleneck to getting new technologies that will make them more personally and professionally productive and that also will help ensure their firm’s...
A growing number of workers own personal smartphones that they might want to use for work. However, IT support costs and security implications for personal mobile devices connected to the corporate...
What are the key considerations when developing a global telecom services RFP?
What is Forrester seeing as trends among large financial services firms around Ethernet WAN services?
SoftBank plans to inject $20 billion ($12 billion cash and $8 billion of new capital) to acquire 70% of Sprint Nextel. The deal will give Sprint about $8 billion in new capital, which will be used to...
What should we be avoiding during mobile contracting?
Could Forrester provide a short written summary of best practices observed with enterprises regarding who pays for smartphone devices?
The Canadian federal government has (finally) made a move to lift Canada’s rules on telecommunications operator ownership from a previous maximum of 46.7% (20% direct plus 30% indirect) foreign...
Last week I attended Enterprise Connect 2013 where I had over two dozen one-on-one briefings with UC technology and services vendors. Highlights included Microsoft’s keynote by Derek Burney...
What are the typical rates for IT and business change consultancy services currently negotiated with key partners (consultancy firms)?
What is the best way to procure smartphones?
Dan Bieler, Brownlee Thomas, Frederic Giron, Stefan Ried, Chris Mines, Pascal Matzke, Jennifer Belissent T-Systems hosted its 2012 analyst & sourcing advisor event recently. To be sure,...
Good news and bad: You — as a provisioner of technology to the business — will likely NOT be buying iPhones en masse to the resounding cheers of the business. However, given that...
Anecdotal evidence from several dozen Forrester IT client inquiries and consulting engagements during the past two years suggests that large MNCs are almost always multisourcing their international...
I've had several conversations with Forrester IT clients in sourcing and vendor management and infrastructure and operations roles during the past few months about how-when-why-who to outsource...
At smaller sites outside North America, is it a best practice to use one, a few, or several WAN service providers?
Why is it so important that I prioritize a mobility strategy?
SVM pros often are tasked with facilitating formal and informal discussions between IT operations and business stakeholders for input and feedback when attempting to evaluate and refine a strategy...
Telecommunications and mobility (T&M) technologies will play a critical role in the success of geographically distributed companies during the next ten years. Business professionals need their...
How much of your IT operating and capital budget will go to UC related investments? I predict that spending by large distributed enterprises (defined as firms with 1,000 or more employees) on...
How are retailers and other companies getting their telecom service provider to help prevent telephone cramming?