President, North America
Forrester's Customer Experience Forum 2012 East
Kevin A. Peters is the President of North America for Office Depot. He is responsible for all customer-facing sales channels (retail, contract, direct, and eCommerce) in North America as well as the company's key growth initiatives focused on driving revenue over the longer term.
Mr. Peters spearheaded the North American business transformation with a commitment to improving the retail shopping experience and is currently working on enhancing the customer experience across all channels. Under his leadership, Office Depot debuted an entirely new retail format (the 5K store) designed specifically to serve on-the-go customers with an ultra-convenient, more intimate, simple-to-navigate format. As part of the company's overall business improvement plans in North America, Office Depot is also evaluating its real estate portfolio and reducing occupancy costs, optimizing its supply chain operation, and leveraging pricing and promotion strategies more effectively.
Mr. Peters' philosophy is, "We need our customers more than they need us." This customer-centric approach is paying off — helping Office Depot drive profitable sales growth.
Mr. Peters joined the company as Executive Vice President, Supply Chain in October 2007. He was appointed Executive Vice President, Supply Chain and Information Technology in March 2009, and President, North American Retail in April 2010.
Prior to joining Office Depot, Mr. Peters spent five years in management roles at W.W. Grainger, including Senior Vice President, Supply Chain and Merchandising, with responsibility for store operations. His experience also includes 11 years at The Home Depot, serving as Vice President and General Manager, Home Depot Commercial Direct, and Vice President, Supply Chain and Merchandising.