About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Kevin serves Analyst Relations (AR) Professionals. He is a leading expert on analyst relations and has designed Forrester's research program and the Forrester Industry Analyst Relations (FIAR) model that underpins it. The program addresses AR's strategic value and objectives while also providing best practices research and downloadable tools to help AR teams deliver that value.
Before joining Forrester, Kevin was a director of analyst relations for Siebel Systems, working with European analysts across all of Siebel's product lines and with global responsibility for many of them. Previously, he was a research analyst at AMR Research, writing publications and delivering advisory services on CRM and software globalization. He previously held a number of roles within systems integration companies, culminating in a directorship; he focused on custom-built business applications and packaged implementations of CRM systems.
An accomplished public speaker, Kevin has delivered speeches at many events, including AMR Research's European conference, Forrester's IT Forum and AR Councils, and keynote speeches at the European CRM Forum and Cranfield & Ashridge Schools of Management. He has also facilitated sessions at the IT Director's Forum on business case preparation, vertical industry CRM, and security. Kevin has been widely quoted in the press, including such media outlets as IT Week and appearances on the Financial Times Business Edition and Silicon.com.
Kevin has a bachelor's degree in mathematics from Bristol University.
A Planning Tool For Events Attended By Industry Analysts
While analyst days may be a great way to inform, impress, and obtain feedback from industry analysts, they can be a nightmare to arrange given the unusual combination of event management and analyst...
AR's Circumstances And Successes Through The Lens Of Vendor Type
Industry analyst relations (AR) teams have a tough job at services vendors. They find fewer analysts evaluating services than products, which means there are fewer potential champions of services...
Supporting Sales Is The Hardest Challenge For AR
A bewildering array of options besets industry analyst relations (AR) as it tries to identify the value it can bring to a high-tech supplier. A recent Forrester survey shows that AR reports fair...
How AR Proves Its Value In An Unsettled Market
When economic turmoil impacts technology markets, many analyst relations (AR) teams appear blithely unaffected. In some cases, AR managers don't know what changes to make to their programs or even...
More than half of the industry analyst relations (AR) teams that we surveyed in April 2007 say that they commit to objectives that help the sales function. But poor sales results threaten to...
Industry analyst relations (AR) teams are often small, and yet the function demands a broad range of skills. To help AR managers resource their teams as effectively as possible, Forrester has...
As vendors seek to broaden their geographic exposure to industry analysts, their analyst relations (AR) organizations deploy staff in key geographic regions. But regional conditions inevitably differ...
Business Technographics Europe
In 2007, European enterprises will significantly increase spending on new software initiatives and projects. Top priority will be improving inter-application integration (26%), then upgrading...
AR's Circumstances And Successes Through The Lens Of Commercial Size
AR managers at small vendors and in small regional teams often fear that larger competitors can use their bigger budgets and manpower to dominate analyst relationships. As poor AR would imply poor...
Over half the industry analyst relations (AR) teams we surveyed in April 2007 say they commit to sales objectives even though two-thirds of them report to marketing and corporate communications...