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For Sourcing & Vendor Management Professionals

Key Considerations For Selecting An Oracle Services Provider

Insights From The 2010 Oracle SI Client Reference Survey

March 17, 2011

By Liz Herbert with Christine Ferrusi Ross, Rory Stanton

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Why Read This Report

Forrester surveyed 108 Oracle implementation client references at the end of 2010 and found that overall client satisfaction is high; satisfaction was higher than in our previous study conducted in 2009. Oracle implementation services buyers were most satisfied with their providers' technical expertise and business process knowledge as it relates to the Oracle solution, but rated them lower in price transparency, value for money, and ability to hit project milestones. Sourcing professionals should focus on the following key areas when selecting a provider: pricing model offerings, industry expertise, and ability to innovate around client's strategic IT goals.
Tags: Hosting & Managed Services, IT Consulting, IT Services, Outsourcing, Package Implementation Services, Packaged Applications, Sourcing & Procurement, Sourcing Strategy & Execution, Systems Integration, Technology Pricing & Licensing, Vendor Management
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TABLE OF CONTENTS

  • Clients Are Generally Satisfied With Their Oracle SI, With A Few Exceptions
  • Scope Creep And Choice Of Pricing Models Correlate To Project Costs

  • RECOMMENDATIONS

    Develop A Pricing Model Mix That Encourages Innovation And Timeliness
  • Supplemental Material
  • Related Research Documents

TOOLS & TEMPLATES

  • Best Practice Assessments:

    Client Satisfaction Has Increased In A Number Of Areas From 2009

  • Models & Calculators:

    Fixed-Fee Pricing Models Dominate In Oracle Implementation Projects

 
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