Forrester

For Infrastructure & Operations Professionals

Blog:BSM Rediscovered

I have in the past lamented the evolution of BSM into more of an ITIL support solution than the pure IT management project that we embarked on seven years ago. In the early years of BSM, we all...

For Infrastructure & Operations Professionals

Report:Assess Your Service Management And Automation Maturity

Assessment Framework: The Service Management And Automation Playbook

This report introduces Forrester's solution for IT infrastructure and operations (I&O) leaders to assess the maturity of their service management and automation (SMA) program. This is important,...

• Downloads: 462

For Infrastructure & Operations Professionals

Blog:Service Oriented Organizations

A few days ago I read an interesting article about how organizations need to adapt to virtualization to take full advantage of it. If we consider that this is, in fact, the first step toward the...

For Infrastructure & Operations Professionals

Report:Case Study: City Index Becomes Agile With Release Automation

Automate Release Management To Keep Up With Rapid Development

This Forrester case study offers infrastructure and operations (I&O) leaders and teams an example of how to improve the effectiveness of their service management and automation (SMA) initiatives...

• Downloads: 200
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For Infrastructure & Operations Professionals

Report:Avoid Tactical, Narrow Service Management And Automation Strategies

Strategic Plan: The Service Management And Automation Playbook

This report outlines Forrester's solution for IT infrastructure and operations (I&O) leaders to develop their service management and automation (SMA) strategic plan. This is important as the...

• Downloads: 815
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For Infrastructure & Operations Professionals

Blog:Complex Event Processing And IT Automation

Events are, and have been for quite some time, the fundamental elements of IT infrastructure real-time monitoring. Any status changed, threshold crossed in device usage, or step performed in a...

For Infrastructure & Operations Professionals

Report:The Writing On IT's Complexity Wall

The Future Role Of IT Management Software

The past years have seen IT organizations struggle with issues of service development, deployment, and delivery. Forrester believes that these issues are directly linked to the increased complexity...

• Downloads: 528

For Infrastructure & Operations Professionals

Report:The New Capacity Planning Process Requires Three New Steps

Reboot Your Capacity Planning Process With Cost-Value Analysis, Governance, And Global Planning

Virtualization and cloud computing bring a new dimension to IT operations: a choice in how services will be delivered to the business. Capacity planning must change to reflect this evolution: It now...

• Downloads: 785

For Infrastructure & Operations Professionals

Blog:Evaluating Complexity

We’re starting to get inquiries about complexity. Key questions are how to evaluate complexity in an IT organization and consequently how to evaluate its impact on availability and performance...

For Vendor Strategy Professionals

Blog:Just-In-Time Capacity

One of the great revolutions in manufacturing of the past decades is just-in-time inventory management. The basic idea is to provision only what is needed for a certain level of operation and to put...

For Infrastructure & Operations Professionals

Client Inquiry:Evolven Versus A CMDB

What capabilities does Evolven add over a CMDB?

For Infrastructure & Operations Professionals

Client Inquiry:System Operations Post-Implementation Review

What, if anything, should be reviewed, analyzed, and evaluated as part of the post-implementation review (PIR) for system operations? What operational items should be reviewed and analyzed as part of...

For Infrastructure & Operations Professionals

Report:Market Overview: Capacity Management And Planning Tools In 2013

Reap The Agility And Financial Benefits From Emerging Infrastructure

The emergence of inexpensive server technology and cloud infrastructure has caused many IT infrastructure and operations (I&O) professionals to simply dismiss the need for accurate workload and...

• Downloads: 151
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For Infrastructure & Operations Professionals

Blog:How Complexity Spilled The Oil

The Gulf oil spill of April 2010 was an unprecedented disaster. The National Oil Spill Commission’s report summary shows that this could have been prevented with the use of better technology....

For Infrastructure & Operations Professionals

Report:Turn Big Data Inward With IT Analytics

The Future Of Service Monitoring And Management

Your business is complex. Big data promises to manage this complexity to make better decisions. But the technology services that run your business are also complex. Many are too complex to manage...

• Downloads: 756
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For Infrastructure & Operations Professionals

Report:Transform Your I&O Organization Into An Innovation Machine

Innovation is seen as the major force behind productivity, competitiveness, and eventually, sustained business growth. IT has been one of the major contributors to business productivity and has shown...

• Downloads: 465
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For Infrastructure & Operations Professionals

Tool:The Symptoms

For Infrastructure & Operations Professionals

Report:Prepare For 2020: Transform Your IT Infrastructure And Operations Practice

Vision: The I&O Practice Playbook

By 2020, the proliferation of as-a-service technology, tech-savvy workers, and increased business complexity will widen the gap between business demand and traditional IT supply. In this new era,...

• Downloads: 833
• Comments: 1
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For CIO Professionals

Report:Who's Who In IT Management Software 2.0

Mapping Top Vendors' Portfolios — And Future Perspectives

Within the next five years, IT organizations and their role in enterprises will evolve through major structural changes. If the present IT technology sustains its exponential growth rate, IT...

• Downloads: 732

For Infrastructure & Operations Professionals

Report:Workload And Process Automation Must Converge

The Next Stage In I&O Industrialization Requires Building An Integrated Automation Management Layer

Until now, workload automation and run book automation — followed by solutions aimed at automating specific I&O processes — appeared as separate avenues. Today, workload automation uses...

• Downloads: 527
• Comments: 1
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For Infrastructure & Operations Professionals

Report:Develop A Strategy To Transform Your IT Infrastructure And Operations Practice

Strategic Plan: The I&O Practice Playbook

The writing is on the wall: As-a-service technology, tech-savvy workers, and increased business complexity are widening the gap between business demand and traditional IT supply. This era is making...

• Downloads: 268

For Infrastructure & Operations Professionals

Blog:The Cloud Technology Challenge

Most, if not all, technology improvements need what is commonly referred to as “complementary inputs” to yield their full potential. For example, Gutenberg's invention of movable type...

For Infrastructure & Operations Professionals

Report:Business Service Management: Beyond 2012

Business service management (BSM) is a way to bridge the user's view of applications and services to the IT operations' view of infrastructure; it maps business services to the components used to...

• Downloads: 383

For Infrastructure & Operations Professionals

Report:Template For Developing The IT Service Management And Automation Strategic Plan

A companion piece to "Develop An IT Service Management And Automation Strategic Plan," this template walks you through how to create a successful ITSM strategic plan.

• Downloads: 118
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For Infrastructure & Operations Professionals

Report:Develop Your Service Management And Automation Staffing Strategy

Stakeholder Needs: The Service Management And Automation Playbook

This report outlines the stakeholder needs of Forrester's solution for infrastructure and operations (I&O) executives working on a service management and automation strategy. We designed this report...

• Downloads: 448
• Comments: 2