In the next decade, business processes are poised to undergo unprecedented change, sparked by the need to extend business processes to new digital channels, reinvent legacy business processes for customer engagement, and make operational business process more transparent and frictionless. Although the pace of new process requirements is accelerating, the pace of process technologies and internal process skills is not.
New capabilities in the business process management (BPM) and dynamic case management (DCM) suites only scratch the surface in dealing with business requirements that focus on customer engagement. To keep pace with the breakneck speed of change, BPM teams are increasingly turning to BPM service providers. The next generation of BPM service providers will help fill in critical process skills gaps and bridge the innovation gap between process technologies and new business requirements.
Agenda:
- BPM Service Providers Fill A Critical Gap For Process Reinvention
- Engagement Strategies For Managing BPM Service Provider Relationships
- Overview And Profiles Of 19 Different BPM Service Providers
Key takeaways:
- Build the right service provider partnerships for your initiative.
- Learn how best to use providers to increase BPM return on investment.
You'll receive an email with dialing and Webex instructions prior to the Webinar.