Leslie Owens

Principal Analyst & Research Director serving Enterprise Architecture PROFESSIONALS

Leslie serves Enterprise Architecture Professionals. She leads a team of analysts who provide research and advisory services on emerging technology, information strategy and architecture, data management, and content management. Leslie provides Forrester's coverage of specific information management topics such as enterprise search, semantic tools, information classification, and taxonomies. She helps enterprises improve access to information through strategic application of technology and guidance on process.

Previous Work Experience

Leslie has more than 12 years of experience in the field of information management. Prior to joining Forrester in 2007, she managed the enterprise search program at Abbott Laboratories. In this role, she developed the enterprise search strategy and guided the selection of ontology management software. In addition, she contributed to enterprise initiatives around records management, collaboration, digital asset management, and web content management systems. Prior to Abbott, Leslie developed taxonomies as an independent consultant for Fortune 500 clients.

Education

Leslie holds a master's degree in library and information science from the University of Illinois at Urbana-Champaign, with a focus on cataloging and classification. She holds an undergraduate degree in political science from Duke University.

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3 results in Reports

  • Leslie Owens
  • Customer Experience Management
  • For Enterprise Architecture Professionals

    Report:Enterprise Search: Six Key Trends To Watch

    First-generation enterprise search was not easy to use and produced unsatisfactory results from a usability and relevance standpoint. Today's knowledge workers demand role-specific, contextual search...

    • Downloads: 1114
  • For Enterprise Architecture Professionals

    Report:The Best And Worst Of Site Search 2010

    Forrester reviewed the search functionality on the corporate Web sites of the top 50 US companies according to revenue. Almost all of the search engines executed queries very quickly, but the...

    • Downloads: 971
  • For Enterprise Architecture Professionals

    Report:Don't Throw Away That Corporate Taxonomy Just Yet!

    Why Social Tagging Won't Replace Formal Classification

    Social tagging is a popular approach to organizing and finding digital content — such as Web pages, videos, and photos — on the Web. Useful on a personal level, social tagging can also...

    • Downloads: 788