Liz Herbert

VP, Principal Analyst serving Sourcing & Vendor Management PROFESSIONALS

Liz focuses on the IT services industry, helping clients to navigate this fast-changing market and maximize the business value of their technology investments. As a Principal Analyst, Liz helps clients to understand the key dynamics in the enterprise application services market and to make smart technology sourcing decisions. Specific topics of focus include SaaS, SAP and Oracle Services, and services for cloud and mobile. Liz has extensive experience helping technology buyers to select services partners, manage provider relationships, and negotiate favorable contracts. She also advises technology and technology services vendors on market dynamics, buyer demands, competitive landscape, and go-to-market.

Liz has been a featured speaker at leading industry events such as SaaScon, Nasscom, Society of Information Managers, and World BPO Forum. Liz has been quoted in leading publications including The Wall Street JournalFortuneThe New York Times, and CIO Magazine. Liz has been featured as a technology expert on TV news segments, including Bloomberg TV and Boston-based NECN. She was named IIAR Services analyst of the year in 2010.

Previous Work Experience

Prior to joining Forrester in 2002, Liz worked at the US Department of Transportation's Volpe Center, programming a computer simulator to test equipment for GPS-based ship navigation. Liz also worked as a researcher at the MIT Media Lab, programming "smart" objects that sense and "think" and researching electronic ballot user experience as part of the Caltech/MIT Voting Technology Project. Prior to working at the MIT Media Lab, Liz worked in the COMDEX division of Ziff Davis.

Education

Liz holds a B.S. in computer science and electrical engineering from the Massachusetts Institute of Technology.

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3 results in Reports

  • Liz Herbert
  • Sourcing & Vendor Management
  • Security Risk & Compliance
  • For Sourcing & Vendor Management Professionals

    Report:Inquiry Spotlight: SaaS, H1 2010

    Clients Are Asking More Sophisticated Questions On SaaS

    Software-as-a-service (SaaS) buyers are no longer asking just: "What is SaaS?" "Who offers SaaS?" and "Is SaaS secure?" Inquiries to Forrester in the first half of 2010 show that SaaS buyers are now...

    • Downloads: 597
  • For Sourcing & Vendor Management Professionals

    Report:TCO And Security Are Top Concerns For SaaS

    This presentation contains data on software-as-a-service (SaaS) implementation and expansion plans at North American and European Enterprises and SMBs, as well as reasons why firms are not interested...

    • Downloads: 8
  • For Sourcing & Vendor Management Professionals

    Report:Sourcing Executives Should Consider SaaS' Key Role In Their Green Initiatives

    As firms become increasingly focused on environmentally friendly strategies, sourcing executives should make sure to consider the green value of software-as-a-service (SaaS) solutions when...

    • Downloads: 313