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Liz Herbert

Principal Analyst serving Sourcing & Vendor Management PROFESSIONALS

Liz, who is based in Cambridge, Mass., serves Sourcing & Vendor Management Professionals. She has been a featured speaker at leading industry events such as SaaScon, Nasscom, Society of Information Managers, and World BPO Forum. Liz has been quoted in leading publications including The Wall Street Journal, Fortune, The New York Times, and CIO Magazine. Liz has been featured as an expert in software-as-a-service (SaaS) on TV news segments, including Boston-based NECN, and was recognized as the IIAR Services analyst of the year for 2010.

Her key research areas include SaaS and enterprise resource planning (ERP) implementation with a focus on SAP and Oracle implementation. In the SaaS space, Liz helps clients evaluate the SaaS model, including SaaS pricing and licensing; best practices for contract negotiation, benefits, and tradeoffs of SaaS deployment; and strategies and considerations for maximizing the value of SaaS investments. In the ERP implementation space, Liz helps clients understand the ERP implementation provider landscape as well as best practices for provider selection, RFPs for implementation projects, and provider governance models.

Previous Work Experience

Prior to joining Forrester in 2002, Liz worked at the US Department of Transportation's Volpe Center, programming a computer simulator to test equipment for GPS-based ship navigation. Liz also worked as a researcher at the MIT Media Lab, programming "smart" objects that sense and "think" and researching electronic ballot user experience as part of the Caltech/MIT Voting Technology Project. Prior to working at the MIT Media Lab, Liz worked in the COMDEX division of Ziff Davis.


Education

Liz holds a B.S. in computer science and electrical engineering from the Massachusetts Institute of Technology.

Research Coverage:

CRM Applications, Contract Negotiations, Customer Relationship Management (CRM), Enterprise Resource Planning Applications (ERP), IT Services, Outsourcing, Package Implementation Services, Software-as-a-Service (SaaS), Sourcing Strategy & Execution, Systems Integration, Technology Pricing & Licensing, Vendor Management

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14 results in Reports

  • Liz Herbert
  • Packaged Applications
  • Forrsights For Business Technology

  • For Sourcing & Vendor Management Professionals

    Report:TechRadar™ For SVM Professionals: Software-As-A-Service, Q4 2011

    Software-As-A-Service Still Growing, Taking Over In More Areas Of Technology

    Liz HerbertJanuary 03, 2012

    As software-as-a-service (SaaS) becomes increasingly important to firms' application strategies, sourcing and vendor management (SVM) professionals are taking ownership of the research, purchasing,...

    • Downloads: 672

  • For Sourcing & Vendor Management Professionals

    Report:The Benefits Of Centralized SaaS Strategy

    How Companies Are Preparing For The Unstoppable As-A-Service Offerings

    Liz HerbertOctober 18, 2011

    Developing a centralized software-as-a-service (SaaS) strategy has become a bigger priority for sourcing and vendor management professionals over the past year. Firms are not only expanding their...

    • Downloads: 536
    • Rating:

  • For Sourcing & Vendor Management Professionals

    Report:Provider Resourcing Models In SAP Projects

    Analysis Of Resourcing Models Across 186 SAP Customers

    Liz HerbertJuly 29, 2011

    Forrester clients investing in SAP solutions frequently ask us questions about how many resources they should expect to need for SAP projects and ongoing SAP support. These SAP shops want to know how...

    • Downloads: 300

  • For Sourcing & Vendor Management Professionals

    Report:The ROI Of Cloud Apps

    A Total Economic Impact™ Analysis Uncovers Long-Term Value In Cloud Apps

    Jon Erickson, Liz HerbertJune 23, 2011

    Cloud applications continue to gain momentum in enterprise applications as buyers are attracted to fast deployment speeds, low upfront costs, and ongoing flexibility to scale up or down as needs...

    • Downloads: 1382

  • For Sourcing & Vendor Management Professionals

    Report:The SaaS Market Hits Mainstream: Adoption Highlights 2011

    Liz HerbertMay 03, 2011

    Forrester recently surveyed more than 1,000 firms across North America and Europe to better understand software-as-a-service (SaaS) adoption and the business drivers for SaaS usage. We found that...

    • Downloads: 1049

  • For Sourcing & Vendor Management Professionals

    Report:How SaaS Will Change Technology Sourcing Strategy

    Andrew Bartels, Liz HerbertJanuary 26, 2011

    Sourcing executives are increasingly considering SaaS solutions as part of their overall technology vendor landscape. Are these technologies disruptive to sourcing? To answer that question, Forrester...

    • Downloads: 1227

  • For Sourcing & Vendor Management Professionals

    Report:Insights Into Real-World SAP Projects

    Findings From Our Recent Study Of 186 SAP Clients Using Third-Party SIs

    Liz HerbertJanuary 14, 2011

    Forrester surveyed 186 SAP services client references and found that overall satisfaction and perception of pricing transparency rated high — but numerous gaps exist. Key areas that sourcing...

    • Downloads: 583

  • For Sourcing & Vendor Management Professionals

    Report:Best Practices: SaaS Systems Integration

    Findings From 42 Firms That Leveraged Third-Party Help In SaaS

    Liz HerbertNovember 22, 2010

    Forrester recently surveyed 42 clients that are using third-party systems integration support for rollout of software-as-a-service (SaaS) solutions such as salesforce.com, Workday, and Google Apps....

    • Downloads: 791

  • For Sourcing & Vendor Management Professionals

    Report:SaaS Adoption 2010: Buyers See More Options But Must Balance TCO, Security, And Integration

    Liz HerbertMay 19, 2010

    Forrester recently interviewed more than 1,000 enterprise software decision-makers to find out their investment strategy for 2010. The growing maturity of software-as-a-service (SaaS) combined with...

    • Downloads: 1043

  • For Sourcing & Vendor Management Professionals

    Report:Business Outcome-Based Pricing Models Drive Results In Packaged Application Implementations

    Liz HerbertApril 09, 2010

    After significant cost cutting during the past 18 months, clients are entering 2010 with an eye to top-line growth. Sourcing executives want to get high ROI out of technology investments and...

    • Downloads: 635

  • For Sourcing & Vendor Management Professionals

    Report:TCO And Security Are Top Concerns For SaaS

    Liz HerbertFebruary 27, 2009

    This presentation contains data on software-as-a-service (SaaS) implementation and expansion plans at North American and European Enterprises and SMBs, as well as reasons why firms are not interested...

    • Downloads: 1

  • For Sourcing & Vendor Management Professionals

    Report:Software-As-A-Service Adoption Expands

    Sourcing Executives Must Be Ready To Support New SaaS Purchases

    Liz HerbertFebruary 20, 2009

    Forrester recently surveyed 239 application software decision-makers and found that SaaS adoption continued to grow, even in the face of the current bleak economic conditions. Beyond the general...

    • Downloads: 892

  • For Sourcing & Vendor Management Professionals

    Report:SaaS Clients Face Growing Complexity

    Large Enterprises Require Due Diligence For Effective SaaS Purchases

    Liz Herbert, William MartorelliApril 17, 2008

    With adoption of SaaS among both large enterprise and small and medium-size business (SMB) clients on the rise, according to recent data from Forrester's Business Data Services, gone are the days...

    • Downloads: 956

  • For Sourcing & Vendor Management Professionals

    Report:Competing In The Fast-Growing SaaS Market

    Liz HerbertMarch 12, 2008

    Software-as-a-service (SaaS) continues its fast-paced growth as buyers seek shorter deployment times, faster ROI, and pay-as-you-go pricing. In a recent survey of 1,017 technology decision-makers,...

    • Downloads: 1341
 
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