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Liz Herbert

Principal Analyst serving Sourcing & Vendor Management PROFESSIONALS

Liz, who is based in Cambridge, Mass., serves Sourcing & Vendor Management Professionals. She has been a featured speaker at leading industry events such as SaaScon, Nasscom, Society of Information Managers, and World BPO Forum. Liz has been quoted in leading publications including The Wall Street Journal, Fortune, The New York Times, and CIO Magazine. Liz has been featured as an expert in software-as-a-service (SaaS) on TV news segments, including Boston-based NECN, and was recognized as the IIAR Services analyst of the year for 2010.

Her key research areas include SaaS and enterprise resource planning (ERP) implementation with a focus on SAP and Oracle implementation. In the SaaS space, Liz helps clients evaluate the SaaS model, including SaaS pricing and licensing; best practices for contract negotiation, benefits, and tradeoffs of SaaS deployment; and strategies and considerations for maximizing the value of SaaS investments. In the ERP implementation space, Liz helps clients understand the ERP implementation provider landscape as well as best practices for provider selection, RFPs for implementation projects, and provider governance models.

Previous Work Experience

Prior to joining Forrester in 2002, Liz worked at the US Department of Transportation's Volpe Center, programming a computer simulator to test equipment for GPS-based ship navigation. Liz also worked as a researcher at the MIT Media Lab, programming "smart" objects that sense and "think" and researching electronic ballot user experience as part of the Caltech/MIT Voting Technology Project. Prior to working at the MIT Media Lab, Liz worked in the COMDEX division of Ziff Davis.


Education

Liz holds a B.S. in computer science and electrical engineering from the Massachusetts Institute of Technology.

Research Coverage:

CRM Applications, Contract Negotiations, Customer Relationship Management (CRM), Enterprise Resource Planning Applications (ERP), IT Services, Outsourcing, Package Implementation Services, Software-as-a-Service (SaaS), Sourcing Strategy & Execution, Systems Integration, Technology Pricing & Licensing, Vendor Management

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7 results in Reports

  • Liz Herbert
  • Past 6 months

  • For Sourcing & Vendor Management Professionals

    Report:The Forrester Wave™: Enterprise Mobility Services, Q1 2013

    Analysis Of 13 Global Leaders' Capabilities And How They Stack Up

    Liz HerbertFebruary 15, 2013

    Enterprise mobility is booming; organizations must connect with employees, customers, and partners in new ways and across new devices and applications. But many organizations don't know how to move...

    • Downloads: 780
    • Comments: 1
    • Rating:

  • For Sourcing & Vendor Management Professionals

    Report:SaaS Capabilities Maturity Assessment

    A Self-Test For Identifying Readiness To Gain Value From SaaS

    Liz HerbertJanuary 22, 2013

    Enterprise software-as-a-service (SaaS) usage is proliferating across categories as companies see benefits such as business agility, rapid time-to-value, and pay-as-you-go pricing models. But...

    • Downloads: 260

  • For Sourcing & Vendor Management Professionals

    Report:Selecting The Right Sourcing Models For Large ERP Services Deals

    Best Practices To Decide When And How To Use Multiple Providers

    Liz HerbertJanuary 25, 2013

    Single-source versus multisource in large enterprise resource planning (ERP) services deals? This is an ongoing, yet critical, question for ERP clients. The question has no single right answer but,...

    • Downloads: 183
    • Rating:

  • For Sourcing & Vendor Management Professionals

    Report:Services Contract Review Checklist

    Liz Herbert, William MartorelliMarch 22, 2013

    This contract review checklist is designed to be used by clients who are entering into new contracts or refining existing contracts. It covers 10 major categories of contract terms and provides...

    • Downloads: 26
    • Comments: 1

  • For Sourcing & Vendor Management Professionals

    Report:Sourcing Digital Disruption

    Liz HerbertMay 8, 2013

    Executives at leading-edge organizations drive growth, innovate, and disrupt industries with emerging technologies such as social, mobile, cloud, analytics, sensors, GIS, and others. Eighty-five...

    • Downloads: 144
    • Rating:

  • For Sourcing & Vendor Management Professionals

    Report:SaaS Capabilities Assessment

    Liz HerbertJanuary 22, 2013

    This tool is a self-test to determine where a software-as-a-service (SaaS) solution could be a fit and to assess organizational readiness for successfully adopting SaaS within a potential category....

    • Downloads: 46

  • For Sourcing & Vendor Management Professionals

    Report:The Forrester Wave™: Salesforce.com Implementation Services, Q2 2013

    Comparing The Top 10 Salesforce.com Implementation Services Options Worldwide

    Liz HerbertJune 18, 2013

    In Forrester's 45-criteria evaluation of salesforce.com (SFDC) implementation services providers, we identified the 10 most significant salesforce.com implementation partners — Accenture,...

    • Downloads: 18
 
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