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Liz Herbert

Principal Analyst serving Sourcing & Vendor Management PROFESSIONALS

Liz, who is based in Cambridge, Mass., serves Sourcing & Vendor Management Professionals. She has been a featured speaker at leading industry events such as SaaScon, Nasscom, Society of Information Managers, and World BPO Forum. Liz has been quoted in leading publications including The Wall Street Journal, Fortune, The New York Times, and CIO Magazine. Liz has been featured as an expert in software-as-a-service (SaaS) on TV news segments, including Boston-based NECN, and was recognized as the IIAR Services analyst of the year for 2010.

Her key research areas include SaaS and enterprise resource planning (ERP) implementation with a focus on SAP and Oracle implementation. In the SaaS space, Liz helps clients evaluate the SaaS model, including SaaS pricing and licensing; best practices for contract negotiation, benefits, and tradeoffs of SaaS deployment; and strategies and considerations for maximizing the value of SaaS investments. In the ERP implementation space, Liz helps clients understand the ERP implementation provider landscape as well as best practices for provider selection, RFPs for implementation projects, and provider governance models.

Previous Work Experience

Prior to joining Forrester in 2002, Liz worked at the US Department of Transportation's Volpe Center, programming a computer simulator to test equipment for GPS-based ship navigation. Liz also worked as a researcher at the MIT Media Lab, programming "smart" objects that sense and "think" and researching electronic ballot user experience as part of the Caltech/MIT Voting Technology Project. Prior to working at the MIT Media Lab, Liz worked in the COMDEX division of Ziff Davis.


Education

Liz holds a B.S. in computer science and electrical engineering from the Massachusetts Institute of Technology.

Research Coverage:

CRM Applications, Contract Negotiations, Customer Relationship Management (CRM), Enterprise Resource Planning Applications (ERP), IT Services, Outsourcing, Package Implementation Services, Software-as-a-Service (SaaS), Sourcing Strategy & Execution, Systems Integration, Technology Pricing & Licensing, Vendor Management

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6 results in Reports

  • Liz Herbert
  • IT Consulting

  • For Sourcing & Vendor Management Professionals

    Report:Market Overview: Mobility Services

    Fast-Growing Market Gives Buyers Lots Of Choices But Also Tradeoffs

    Liz HerbertFebruary 27, 2012

    The emerging mobility services market creates choices for buyers. Leading organizations are scrambling to create mobile experiences for employees, partners, and customers — both applications...

    • Downloads: 1828
    • Rating:

  • For Sourcing & Vendor Management Professionals

    Report:The Forrester Wave™: Business Intelligence Services Providers, Q4 2012

    The 12 Market Leaders That Deserve To Be On Most Shortlists

    Boris Evelson, Liz HerbertOctober 18, 2012

    In the past few years, the business intelligence (BI) services market has evolved significantly: advisory and management consulting firms have beefed up their implementation capabilities, while...

    • Downloads: 1177
    • Comments: 2
    • Rating:

  • For Application Development & Delivery Professionals

    Report:BI Service Provider Short-Listing Tool

    Boris Evelson, Liz HerbertJuly 21, 2010

    Firms should use the Forrester BI Service Provider Short-Listing Tool to input details about geographic scope, technology needs, and type of third-party support (i.e., consulting versus...

    • Downloads: 36

  • For Sourcing & Vendor Management Professionals

    Report:Systems Integration Spend Rebounds In 2010

    Sourcing Execs Must Drive Successful Vendor Selection, Governance, And Pricing

    Liz HerbertAugust 31, 2010

    Forrester's Q2 2010 survey of more than 2,800 IT services buyers across the globe shows that firms are again investing in more strategic initiatives, with IT strategy consulting and systems...

    • Downloads: 480

  • For Sourcing & Vendor Management Professionals

    Report:Key Considerations For Selecting An Oracle Services Provider

    Insights From The 2010 Oracle SI Client Reference Survey

    Liz HerbertMarch 17, 2011

    Forrester surveyed 108 Oracle implementation client references at the end of 2010 and found that overall client satisfaction is high; satisfaction was higher than in our previous study conducted in...

    • Downloads: 461

  • For Sourcing & Vendor Management Professionals

    Report:Selecting A Services Provider For Your Oracle Fusion Applications Project

    Liz HerbertJune 8, 2012

    Oracle's long-awaited Fusion Applications are still very much in their infancy, which means that buyers have many questions about how they can take advantage of this emerging Oracle product line and...

    • Downloads: 256
 
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