Forrester

For Sourcing & Vendor Management Professionals

Report:Sourcing Digital Disruption

Executives at leading-edge organizations drive growth, innovate, and disrupt industries with emerging technologies such as social, mobile, cloud, analytics, sensors, GIS, and others. Eighty-five...

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For Sourcing & Vendor Management Professionals

Report:Services Contract Review Checklist

This contract review checklist is designed to be used by clients who are entering into new contracts or refining existing contracts. It covers 10 major categories of contract terms and provides...

• Downloads: 24
• Comments: 1

For Sourcing & Vendor Management Professionals

Report:Selecting The Right Sourcing Models For Large ERP Services Deals

Best Practices To Decide When And How To Use Multiple Providers

Single-source versus multisource in large enterprise resource planning (ERP) services deals? This is an ongoing, yet critical, question for ERP clients. The question has no single right answer but,...

• Downloads: 167
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For Sourcing & Vendor Management Professionals

Report:Navigating The Microsoft Services Landscape

Trends And Tradeoffs Of Leading Microsoft Services Players

Microsoft technologies span a wide range of products and services, including enterprise applications such as Dynamics AX and Dynamics CRM; desktop and collaboration applications such as Office,...

• Downloads: 381

For Sourcing & Vendor Management Professionals

Report:Business Intelligence Services Pricing And Contracting

New Models Better Align BI Services Buyers And Sellers

Business intelligence (BI) is high on the list of technology investments as organizations try to make informed decisions with the growing masses of data available to them. But several significant...

• Downloads: 309
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For Sourcing & Vendor Management Professionals

Report:Selecting A Services Partner For Business Innovation

Key Criteria And Real-World Success Stories

Business innovation tops the agenda for IT services buyers in 2012, even surpassing cost-cutting as a key priority in some Forrester surveys. But many clients struggle to get business innovation from...

• Downloads: 199

For Sourcing & Vendor Management Professionals

Report:Cloud Contracts Checklist

Clients are moving to cloud for more and more mission-critical areas of their business: CRM, HR, collaboration, even IT applications and ERP. But for many organizations, cloud sourcing and cloud...

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For Sourcing & Vendor Management Professionals

Report:Selecting A Services Provider For Your Oracle Fusion Applications Project

Oracle's long-awaited Fusion Applications are still very much in their infancy, which means that buyers have many questions about how they can take advantage of this emerging Oracle product line and...

• Downloads: 252

For Sourcing & Vendor Management Professionals

Report:Streamline The IT Service Provider Selection Process

Outreach: The Services Sourcing Playbook

Clients issue requests for proposals (RFPs) for a wide range of IT services needs. RFPs are a critical part of evaluating suppliers and ensuring a fair selection process. In many cases, an RFP not...

• Downloads: 493
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For Sourcing & Vendor Management Professionals

Report:Build A Foundation For IT Services Change

Change Management: The Services Sourcing Playbook

Implementing large enterprise IT services programs requires major internal changes, which can have a dramatic effect on longstanding technologies and organizational functions. From a technology...

• Downloads: 444
• Comments: 1
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For Sourcing & Vendor Management Professionals

Report:Market Overview: Mobility Services

Fast-Growing Market Gives Buyers Lots Of Choices But Also Tradeoffs

The emerging mobility services market creates choices for buyers. Leading organizations are scrambling to create mobile experiences for employees, partners, and customers — both applications...

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For Sourcing & Vendor Management Professionals

Report:SaaS Vendor Management Tools Gain Relevance

New Solutions Help Sourcing Professionals Understand The Full Value Of SaaS

With software-as-a-service (SaaS) spend on the rise and firms expanding SaaS usage across broader populations of users, many Forrester clients say they are centralizing procurement and vendor...

• Downloads: 416

For Sourcing & Vendor Management Professionals

Report:The Benefits Of Centralized SaaS Strategy

How Companies Are Preparing For The Unstoppable As-A-Service Offerings

Developing a centralized software-as-a-service (SaaS) strategy has become a bigger priority for sourcing and vendor management professionals over the past year. Firms are not only expanding their...

• Downloads: 536
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For Sourcing & Vendor Management Professionals

Report:Market Overview: Tier Two Oracle SIs

Smaller Oracle Partners Provide Industry Expertise And Niche Skills

Most Oracle clients have heard of the major global systems integrators (SIs) — like Accenture, IBM, Deloitte, Infosys, and TCS. But many of our clients ask Forrester for information about...

• Downloads: 444

For Sourcing & Vendor Management Professionals

Report:Inquiry Spotlight: SaaS Pricing And Contracting, Q3 2011

Forrester Sees Spike In Inquiries On Pricing, SLAs, And Vendor Viability

Software-as-a-service (SaaS) contracting has become more important to organizations; firms are now scrutinizing deals before signing. Why the extra attention? SaaS agreements matter more than ever...

• Downloads: 560
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For Sourcing & Vendor Management Professionals

Report:Provider Resourcing Models In SAP Projects

Analysis Of Resourcing Models Across 186 SAP Customers

Forrester clients investing in SAP solutions frequently ask us questions about how many resources they should expect to need for SAP projects and ongoing SAP support. These SAP shops want to know how...

• Downloads: 300

For Sourcing & Vendor Management Professionals

Report:Market Overview: Tier Two SAP Services Providers

Smaller SAP Partners Provide Flexible, High-Value Alternatives To Larger SIs

Most SAP clients have heard of the major global systems integrators (SIs) — like Accenture, Deloitte, IBM, Infosys, and TCS. But many of our clients ask Forrester for information about...

• Downloads: 677

For Sourcing & Vendor Management Professionals

Report:Determining When An Enterprise License Agreement (ELA) For Salesforce.com Makes Sense

Salesforce.com introduced the enterprise license agreement (ELA) in late 2009, and many of its customers are now wondering if and when an ELA makes sense. Forrester recently interviewed key...

• Downloads: 306
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For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: Oracle Services Providers, Q2 2011

How To Sift Through A Crowded Field Led By Accenture, IBM, And Infosys

Forrester evaluated 14 leading global services providers in the Oracle applications market to assess strengths, weakness, and differences in strategy. This report will help Oracle application buyers...

• Downloads: 1541
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For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: Salesforce.com Implementation, Q2 2011

In A Rapidly Changing Market, Forrester Sees Increasing Vendor Differentiation

To help clients with complex, enterprisewide salesforce.com initiatives, Forrester recently evaluated the offerings of 11 leading service providers. In this 46-criteria evaluation of salesforce.com...

• Downloads: 1550

For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: SAP Services Providers, Q2 2011

Market Consolidation Continues; New Delivery And Pricing Models Prevail

The past two years have seen significant change in the SAP services market: acquisition and consolidation have run rampant, and new delivery models have changed the game for buyers and providers...

• Downloads: 1937

For Sourcing & Vendor Management Professionals

Report:Key Considerations For Selecting An Oracle Services Provider

Insights From The 2010 Oracle SI Client Reference Survey

Forrester surveyed 108 Oracle implementation client references at the end of 2010 and found that overall client satisfaction is high; satisfaction was higher than in our previous study conducted in...

• Downloads: 458

For Sourcing & Vendor Management Professionals

Report:How SaaS Will Change Technology Sourcing Strategy

Sourcing executives are increasingly considering SaaS solutions as part of their overall technology vendor landscape. Are these technologies disruptive to sourcing? To answer that question, Forrester...

• Downloads: 1227

For Sourcing & Vendor Management Professionals

Report:Insights Into Real-World SAP Projects

Findings From Our Recent Study Of 186 SAP Clients Using Third-Party SIs

Forrester surveyed 186 SAP services client references and found that overall satisfaction and perception of pricing transparency rated high — but numerous gaps exist. Key areas that sourcing...

• Downloads: 583

For Sourcing & Vendor Management Professionals

Report:Best Practices: SaaS Systems Integration

Findings From 42 Firms That Leveraged Third-Party Help In SaaS

Forrester recently surveyed 42 clients that are using third-party systems integration support for rollout of software-as-a-service (SaaS) solutions such as salesforce.com, Workday, and Google Apps....

• Downloads: 791