Forrester

For CIO Professionals

Tool:Assessing Process Readiness

For CIO Professionals

Report:A Fact-Based Approach To Workforce Technology Needs Assessment

An Empowered Report: Tools To Assess How Employees Use Technology

To have a fact-based conversation about what your employees need from technology, you have to ask them. Field a survey when you absolutely must have the facts without bias. For a quick and dirty...

• Downloads: 771

Discussion:Consolidating Vendors? Make Sure EA's Voice Is Heard On Strategic Products And Services

You're absolutely right to say that EA should contribute well to these exercises. We've been involved in a similar Application Maintenance bid process at BP. The key areas where we supported were:...

For CIO Professionals

Tool:Assessing Technology Readiness

For CIO Professionals

Report:The HERO Index: Finding Empowered Employees

Empowered Employees Solve Customer Problems: Find Them And Help Them

Groundswell technologies — social, mobile, video, and cloud — put tremendous power in the hands of customers. Only empowered employees can respond at the speed of empowered customers...

• Downloads: 932

For Enterprise Architecture Professionals

Tool:Among SOA Users With One Product, The Primary Choices Are ESB And SOA Management

For Enterprise Architecture Professionals

Report:Inquiry Spotlight: Master Data Management, Q1 2009

Information and knowledge management (I&KM) professionals continue to investigate master data management (MDM) as a strategic means to deliver a trusted view of critical data throughout the...

• Downloads: 1462

For Technology Marketing Professionals

Blog:Buzz as a PM failure

Google now has two recent examples of how not to launch a product. To be more specific, the launches of Wave and Buzz are unfortunate illustrations of product management and product marketing...

Discussion:The IC-BPMS Reference Architecture Model

This is super ground breaking work. The reference model is extremely valuable in comparing to vendor implementations. Do you have an assessment or RFI template for IC-BPMS?

For Sourcing & Vendor Management Professionals

Report:Align Your Commercial Approach With Your Software Category Sourcing Strategy

Vision: The Strategic Software Sourcing Playbook

This report describes Forrester's vision of strategic software sourcing for sourcing and vendor management (SVM) executives. It is more difficult than ever for software sourcing professionals to meet...

• Downloads: 136

For Customer Experience Professionals

Tool:Persona Benefits Readily Justify The Cost

For Content & Collaboration Professionals

Report:Microsoft Drives A Wedge Between High- And Low-End Enterprise Search

Microsoft has entered the enterprise search market with Microsoft Office SharePoint Server 2007 (MOSS), joining BEA Systems, Google, IBM, Oracle, SAP, and a long list of pure-plays in a volatile...

• Downloads: 376

For Marketing Leadership Professionals

Blog:Relaunched Jawbone UP Now Faces Competition. And That's A Good Thing.

Jawbone, a privately-held company based in San Francisco with a $1.5 billion valuation, today announced the relaunch of its UP wristband, which it discontinued one year ago due to manufacturing...

Discussion:Create A Living BT Road Map

For eBusiness & Channel Strategy Professionals

Tool:Many eBusiness Teams Begin By Brainstorming And Evangelizing The Channel Internally

For Customer Experience Professionals

Report:Financial Brand Snapshot: Honest And Helpful

A Look At How Consumers Describe Their Banks And Investment Firms

We examined how often consumers use the words "honest" and "helpful" to describe their primary bank and investment firm. It turns out that Seniors are the group most likely to use these terms across...

• Downloads: 114

For eBusiness & Channel Strategy Professionals

Report:Tactics To Attract Recession-Weary Online Buyers Around The Globe

Despite early signs of a global recovery, online shoppers in all regions of the world continue to be cautious in making purchase decisions. Consumers today are visiting a variety of sites before...

• Downloads: 299

For eBusiness & Channel Strategy Professionals

Tool:Forrester's 2010 Customer Advocacy Rankings Among Canadian Banking Providers

For Marketing Leadership Professionals

Report:Defending Local Entertainment Coverage

Local Franchises Have Strategic Advantages Over National Competitors

Events and entertainment are a strategic business for local media properties online. Local entertainment is under threat from national providers that can spread the necessary software development...

• Downloads: 157

For Sourcing & Vendor Management Professionals

Blog:Moving From The Horse To The Car: Innovation Or Improvement?

Was the introduction of the Ford Model T an improvement or an innovation over the horse drawn wagon? As an SVM professional, you may ask, “Why is this question important for me?” But as...

For CIO Professionals

Tool:Large Vendors' US Revenues Projections Are Improving For The Rest Of 2010

For Security & Risk Professionals

Tool:Peer Best Practices — You Must Market Security Up, Across, And Down

For Application Development & Delivery Professionals

Report:How HR Professionals Can Help Address The Common Challenges In Hiring For eBusiness

Some positions prove to be more difficult to fill than others. One area where managers see many challenges in obtaining and keeping quality employees is in the world of eBusiness. It proves to be...

• Downloads: 137

For Marketing Leadership Professionals

Blog:Why Buzz, and why being the best isn't what matters

Building off of Tom Grant's post about Google Buzz earlier today, Google Buzz is an interesting case study about how winning market share is not just about having the first or the best product....

Discussion:Next-Generation IT Requires Next-Generation EA

One interesting question is whether or not EA 1.0 to EA 2.0 is evolutionary or revolutionary. Can EA 1.0 org's and people make the change? or does the EA 1.0 organization need to be totally...