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Liz Herbert

Principal Analyst serving Sourcing & Vendor Management PROFESSIONALS

Liz, who is based in Cambridge, Mass., serves Sourcing & Vendor Management Professionals. She has been a featured speaker at leading industry events such as SaaScon, Nasscom, Society of Information Managers, and World BPO Forum. Liz has been quoted in leading publications including The Wall Street Journal, Fortune, The New York Times, and CIO Magazine. Liz has been featured as an expert in software-as-a-service (SaaS) on TV news segments, including Boston-based NECN, and was recognized as the IIAR Services analyst of the year for 2010.

Her key research areas include SaaS and enterprise resource planning (ERP) implementation with a focus on SAP and Oracle implementation. In the SaaS space, Liz helps clients evaluate the SaaS model, including SaaS pricing and licensing; best practices for contract negotiation, benefits, and tradeoffs of SaaS deployment; and strategies and considerations for maximizing the value of SaaS investments. In the ERP implementation space, Liz helps clients understand the ERP implementation provider landscape as well as best practices for provider selection, RFPs for implementation projects, and provider governance models.

Previous Work Experience

Prior to joining Forrester in 2002, Liz worked at the US Department of Transportation's Volpe Center, programming a computer simulator to test equipment for GPS-based ship navigation. Liz also worked as a researcher at the MIT Media Lab, programming "smart" objects that sense and "think" and researching electronic ballot user experience as part of the Caltech/MIT Voting Technology Project. Prior to working at the MIT Media Lab, Liz worked in the COMDEX division of Ziff Davis.


Education

Liz holds a B.S. in computer science and electrical engineering from the Massachusetts Institute of Technology.

Research Coverage:

CRM Applications, Contract Negotiations, Customer Relationship Management (CRM), Enterprise Resource Planning Applications (ERP), IT Services, Outsourcing, Package Implementation Services, Software-as-a-Service (SaaS), Sourcing Strategy & Execution, Systems Integration, Technology Pricing & Licensing, Vendor Management

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59 results in Reports

  • Liz Herbert
  • Application Development

  • For Sourcing & Vendor Management Professionals

    Report:The Forrester Wave™: SAP Implementation Providers, Q4 2007

    Accenture And IBM Lead An Extremely Well-Qualified Pack

    Stephanie Moore, Liz HerbertDecember 28, 2007

    Forrester evaluated the leading 16 SAP implementation providers across 108 criteria and found that Accenture and IBM have established leadership positions in this market thanks to the breadth, depth,...

    • Downloads: 2490

  • For Sourcing & Vendor Management Professionals

    Report:TechRadar™ For Sourcing & Vendor Management Professionals: Software-As-A-Service

    CRM And Collaboration Are Growing, And Many New Categories Are On The Horizon, Q1 2009

    Liz HerbertMarch 12, 2009

    As software-as-a-service (SaaS) becomes increasingly important to firms' application strategies, sourcing and vendor management professionals are taking ownership of the research, purchasing,...

    • Downloads: 1919

  • For Sourcing & Vendor Management Professionals

    Report:The Forrester Wave™: SAP Implementation Providers, Q3 2009

    Accenture and IBM Lead As The Landscape Continues To Evolve

    Liz HerbertAugust 10, 2009

    In Forrester's 60-criteria evaluation of SAP implementation providers, we found that Accenture and IBM led the pack because of the breadth and depth of their SAP implementation capabilities. Both of...

    • Downloads: 1992

  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Midmarket CRM Suites, Q1 2007

    SaaS Players And Newer Entrants Show Momentum

    Liz HerbertFebruary 21, 2007

    Forrester evaluated leading midmarket customer relationship management (CRM) suites vendors across approximately 490 criteria and found that RightNow Technologies, Oracle, salesforce.com, and...

    • Downloads: 701

  • For Sourcing & Vendor Management Professionals

    Report:The Forrester Wave™: Enterprise Mobility Services, Q1 2013

    Analysis Of 13 Global Leaders' Capabilities And How They Stack Up

    Liz HerbertFebruary 15, 2013

    Enterprise mobility is booming; organizations must connect with employees, customers, and partners in new ways and across new devices and applications. But many organizations don't know how to move...

    • Downloads: 667
    • Comments: 1
    • Rating:

  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Sales Force Automation, Q2 2007

    Enterprise CRM Vendors And SaaS Specialists Crowd Leaders Group

    Liz HerbertApril 24, 2007

    Forrester evaluated leading sales force automation (SFA) vendors across 136 criteria and found that buyers must choose from a crowded group of Leaders and Strong Performers. Oracle's Siebel CRM...

    • Downloads: 645

  • For Application Development & Delivery Professionals

    Report:Updated 2012: BI Service Provider Short-Listing Tool

    Boris Evelson, Liz HerbertJanuary 10, 2012

    Create a shortlist using our tool to find the right set of providers based on your technology requirements, industry, project size, and geographic scope.Eliminate or add partners based on factors...

    • Downloads: 136

  • For Sourcing & Vendor Management Professionals

    Report:Accenture Is A Leader In SAP Implementation Services

    The Forrester Wave™ Vendor Summary, Q4 2007

    Liz Herbert, December 28, 2007

    Accenture, one of the two global giants in the SAP implementation space, has had a deep relationship with SAP for 30 years. The provider now boasts more than 21,700 SAP skilled professionals and...

    • Downloads: 389

  • For Sourcing & Vendor Management Professionals

    Report:SAP Implementation Best Practices

    Lessons Learned From The Forrester Wave™ Client References

    Liz HerbertOctober 05, 2007

    Forrester surveyed 60 SAP implementation client references and found that they were most satisfied with providers' technical expertise and value for the money. The references rated the providers...

    • Downloads: 432

  • For Sourcing & Vendor Management Professionals

    Report:Deloitte Is A Leader In SAP Implementation Services

    The Forrester Wave™ Vendor Summary, Q4 2007

    Liz Herbert, December 28, 2007

    Deloitte provides strong overall implementation capabilities with particular excellence in delivering front-end strategy and business process consulting. Deloitte has extremely deep and broad...

    • Downloads: 426

  • For Sourcing & Vendor Management Professionals

    Report:Salesforce.com Is A Leader In Sales Force Automation

    The Forrester Wave™ Vendor Summary, Q2 2007

    Liz HerbertApril 24, 2007

    Salesforce.com dominates the software-as-a-service (SaaS) sales force automation (SFA) market in customer share with more than 29,800 customers. Although it has expanded far beyond its early SFA...

    • Downloads: 352

  • For Sourcing & Vendor Management Professionals

    Report:IBM Is A Leader In SAP Implementation Services

    The Forrester Wave™ Vendor Summary, Q4 2007

    Liz Herbert, December 28, 2007

    IBM is one of the top two global SAP consultants in terms of size and overall service capability. The provider has had a strong relationship with SAP for more than 30 years, and was the software...

    • Downloads: 349

  • For Sourcing & Vendor Management Professionals

    Report:Infosys Is A Leader In SAP Implementation Services

    The Forrester Wave™ Vendor Summary, Q4 2007

    Stephanie Moore, Liz HerbertDecember 28, 2007

    Although Infosys' SAP practice is slightly younger than those of the other top tier Indian providers, it has grown by 70% every year during the last five years. And in addition to strong technical...

    • Downloads: 293

  • For Sourcing & Vendor Management Professionals

    Report:Navigating The Microsoft Services Landscape

    Trends And Tradeoffs Of Leading Microsoft Services Players

    Liz HerbertNovember 02, 2012

    Microsoft technologies span a wide range of products and services, including enterprise applications such as Dynamics AX and Dynamics CRM; desktop and collaboration applications such as Office,...

    • Downloads: 379

  • For Sourcing & Vendor Management Professionals

    Report:Capgemini Is A Leader In SAP Implementation Services

    The Forrester Wave™ Vendor Summary, Q4 2007

    Liz Herbert, December 28, 2007

    Capgemini provides strong value across the implementation life cycle to a variety of industries. The provider has a particular focus on EMEA, in which it does approximately 70% of its SAP...

    • Downloads: 304

  • For Sourcing & Vendor Management Professionals

    Report:Wipro Is A Leader In SAP Implementation Services

    Stephanie Moore, Liz HerbertDecember 28, 2007

    Wipro's SAP capability is quite strong and, according to clients, its value for money is one of its best traits. Wipro was the second pure-play Indian provider to earn the coveted SAP global service...

    • Downloads: 274

  • For Sourcing & Vendor Management Professionals

    Report:Cognizant Is A Strong Performer In SAP Implementation Services

    The Forrester Wave™ Vendor Summary, Q4 2007

    Stephanie Moore, Liz HerbertDecember 28, 2007

    Of the India-centric providers profiled, Cognizant's is the youngest SAP practice. But it has invested significantly over the past three years to catch up to its top tier Indian competitors. In...

    • Downloads: 260

  • For Sourcing & Vendor Management Professionals

    Report:TCS Is A Strong Performer In SAP Implementation Services

    The Forrester Wave™ Vendor Summary, Q4 2007

    Stephanie Moore, Liz HerbertDecember 28, 2007

    TCS was the first Indian provider to earn the SAP global service partner designation. TCS has a long and distinguished track record of end-to-end SAP projects. And although its core strength is in...

    • Downloads: 263

  • For Sourcing & Vendor Management Professionals

    Report:Satyam Is A Leader In SAP Implementation Services

    The Forrester Wave™ Vendor Summary, Q4 2007

    Stephanie Moore, Liz HerbertDecember 28, 2007

    Satyam has a strong overall value proposition in addition to a long track record with SAP. Its client satisfaction scores are high, its pricing is reasonable, and a large number of clients were...

    • Downloads: 233

  • For Sourcing & Vendor Management Professionals

    Report:BearingPoint Is A Leader In SAP Implementation Services

    The Forrester Wave™ Vendor Summary, Q4 2007

    Liz Herbert, December 28, 2007

    BearingPoint has a heritage of strong strategy and process consulting. Today, as BearingPoint continues to contemplate and discuss major organizational changes like spinning off its European...

    • Downloads: 230

  • For Sourcing & Vendor Management Professionals

    Report:CSC Is A Leader In SAP Implementation Services

    The Forrester Wave™ Vendor Summary, Q4 2007

    Liz Herbert, December 28, 2007

    CSC provides strong value for the technical phases of an SAP implementation, but has less experience and skill in front-end strategy and process consulting. The provider has, however, been building...

    • Downloads: 242

  • For Sourcing & Vendor Management Professionals

    Report:Fujitsu Is A Strong Performer In SAP Implementation Services

    The Forrester Wave™ Vendor Summary, Q4 2007

    Liz Herbert, December 28, 2007

    Fujitsu has been aggressively ramping up its SAP implementation services business through a combination of organic growth and acquisitions like Rapidigm in the US, TDS in Germany, and Atos Origin's...

    • Downloads: 211

  • For Application Development & Delivery Professionals

    Report:Microsoft Dynamics CRM Is A Leader In Sales Force Automation

    The Forrester Wave™ Vendor Summary, Q2 2007

    Liz HerbertApril 24, 2007

    Microsoft Dynamics CRM has rapidly grown its base to more than 10,000 customers since its release in late 2003. The product appeals to small and medium-sized businesses (SMBs) and, increasingly, to...

    • Downloads: 255

  • For Sourcing & Vendor Management Professionals

    Report:HCL Is A Strong Performer In SAP Implementation Services

    The Forrester Wave™ Vendor Summary, Q4 2007

    Stephanie Moore, Liz HerbertDecember 28, 2007

    HCL has been providing SAP-related services since 1998. HCL's strength lies in the technical implementation and support area, as opposed to the process consulting area. Although it has deep expertise...

    • Downloads: 209

  • For Sourcing & Vendor Management Professionals

    Report:Oracle's Siebel CRM On Demand Is A Leader In Sales Force Automation

    The Forrester Wave™ Vendor Summary, Q2 2007

    Liz HerbertApril 24, 2007

    Oracle's Siebel CRM On Demand provides software-as-a-service (SaaS) sales force automation (SFA) that offers quick time-to-value, strong usability, and low upfront costs. The product's strong core...

    • Downloads: 172
 
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