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Lutz is a vice president, supporting S&VM Professionals. His prime areas of expertise are sourcing strategies and designing sourcing organizations as well as various vendor management activities. He focuses on the European IT services market and has delivered work to clients around benchmarking and various aspects of sourcing operations like IT service and SLA design and management. He has specific expertise in IT value management, IT portfolio management, as well as governance and general organizational issues. He is an experienced speaker about all areas of IT operations and outsourcing.
Before joining the research team, Lutz led the European S&VM activities, including the European FLB S&VM Council; prior to that, he was responsible for Forrester's IT client group consulting business in Europe. He came to Forrester from Gartner, where he acted as a client partner for strategic accounts in Germany. Prior to this, he spent 10 years working for META Group, where he led the Central European IT ops and benchmarking consulting practice before META Group was acquired by Gartner. A 30-year veteran of the IT industry, Lutz has extensive experience in sourcing, IT operations, and benchmarking. Prior to joining META, he served as branch manager for the southern region at ComConsult Kommunikationstechnik, Germany. Additionally, he was the CEO for Multinet Technologies GmbH, a software and consulting company based in Munich, Germany. Lutz has held national and international marketing and management positions in various companies. During his 10 years of employment at Digital Equipment Germany, he worked as country marketing manager networks and communications for Germany. Prior to joining Digital Equipment in 1981, he worked for the German Navy as a system manager for IT systems. Lutz is a well-known speaker at national and international conferences, with engagements at the "IT meets Business" Forum of Germany's Computerwoche, Aprisma's European User Conference, and Marcus Evans's CIO Conference in Montreux, Switzerland.
Lutz has an advanced technical college certification and a certificate of apprenticeship in television engineering.
How To Source VMS And MSP Solutions Today
Forrester clients ask us many questions about services procurement software tools such as dedicated vendor management systems (VMSes) for contingent labor and broader services procurement tools for...

In the mid-1990s companies tried to combine some of the advantages of outsourcing with the benefits of keeping important internal know-how and key resources. As a result, the shared service center...
Focus On A Supplier's Market Performance, Not Just Its Delivery Performance
The increasing importance of innovation and strong vendor management to most sourcing and vendor management (SVM) professionals is having a major effect on the dynamics of sourcing strategy. In...
IT Archetype Serves As The Foundation For Effective Organizational Alignment
Although most companies understand the need for a more strategic vendor management office (VMO), many of these companies don't know where to organize their vendor management activities. Because...
Most smart sourcing professionals know that making smart sourcing decisions can result in a significant competitive advantage for their business. Yet in the face of rapid tech market changes,...
Aligning Key Stakeholders With Sourcing Process Increases Value
Forrester defines different generations of outsourcing capabilities within firms based on the level of experience. Companies starting on their outsourcing initiatives are defined as "first...

Refining The Sourcing Life Cycle To Accommodate Changes In The Technology Landscape
New technologies, new service delivery models, and new competitive challenges are forcing companies to reconsider the way they source technologies for the business. While in the past cost was the...

Very few IT organizations have complete control over the corporatewide IT investments that are spent with external services providers. In Forrester's Forrsights Budget And Priorities Tracker Survey,...
In Q3 2011, Forrester fielded its second annual Global Sourcing And Vendor Management Priorities Survey to 156 sourcing and vendor management (SVM) professionals. In this survey, SVM professionals...
Strategic Plan: The SVM Practice Playbook
As more and more companies rely on external suppliers to facilitate core business operations, the need for a clearly defined sourcing strategy is more important than ever. Successful companies have...

This Report Is The First In A Series On Vendor Viability
Today, third-party spend accounts for more than 70% of the total budget — everything except personnel costs. Sourcing and vendor management (SVM) professionals must make sure that they spend...

Generation Y's Presence In The Workforce Is Changing Sourcing Strategy
The rising importance of a digital native workforce is one of the key reasons that organizations seek to create a dynamic workplace — a workplace in which employees can work independent of time...
It Empowers The Workforce, But Puts Pressure On Security And Risk
Clients often ask Forrester why they should pay for desktop video solutions when there are free consumer market solutions that could be available to everyone in the organization. This is a valid...
Today's Tool Sets Improve Supplier Management Through Integration And Workflow
Sourcing organizations have matured, and sourcing and vendor management's integration with internal and external stakeholders will be the key to delivering value going forward. Forrester believes...

Vision: The SVM Practice Playbook
Over the next years, Forrester expects IT organizations as we know them today to change dramatically, a result of a new wave of emerging technologies and a shift in the way employees use technology....

Performance Management: The SVM Practice Playbook
Many sourcing and vendor management (SVM) organizations know they need to identify the right metrics to prove the value of their work. Yet finding the right metrics is a challenge: Every SVM...
How Procurement And Vendor Management Organizations Can Work Together To Effectively Manage Suppliers
Effective vendor management is the combination of two sets of activities that are increasingly performed by two different organizations: procurement and vendor management organizations (VMOs). Both...

A Hot Market, But Questions About ROI, Vendors, And Integration Remain
Forrester has identified pervasive video as one of the four "groundswell" technologies that IT leadership will use to empower their employees over the next decade. Since Forrester's insights on video...
Despite Some Operational Barriers, SVM Is Moving Ahead
Forrester fielded its second annual Global Sourcing and Vendor Management Priorities Online Survey in Q3 2011 to 156 sourcing and vendor management (SVM) professionals. The survey highlighted some...

In the realm of IT services sourcing, the strategic decisions and vendor selection process for your company's applications and infrastructures are perhaps the most important. Your service...

Assessment Framework: The SVM Practice Playbook
This report outlines the assessment framework to help sourcing and vendor management (SVM) professionals working on the SVM practice build a high-performance organization or discipline within their...

Skills And Staffing: The SVM Practice Playbook
Many sourcing and vendor management organizations (SVMOs) are delivering effectively against their core mandate today, despite resource constraints. However, most SVM professionals are mapping their...

Executive Overview: The SVM Practice Playbook
Rapid changes in technology offerings, along with growing demand for technology-driven innovation, are forcing companies to rely much more heavily on their suppliers. More and more companies are...

Value Communication: The SVM Practice Playbook
Many sourcing and vendor management (SVM) professionals fear getting called into their CIO's office to justify their value. This fear often has some justification: Because executive leaders often...

Professional sourcing and vendor management organizations (SVMOs) have the potential to become one of the most important organizations in their enterprises, due in large part to their core...