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Lutz is a vice president, supporting S&VM Professionals. His prime areas of expertise are sourcing strategies and designing sourcing organizations as well as various vendor management activities. He focuses on the European IT services market and has delivered work to clients around benchmarking and various aspects of sourcing operations like IT service and SLA design and management. He has specific expertise in IT value management, IT portfolio management, as well as governance and general organizational issues. He is an experienced speaker about all areas of IT operations and outsourcing.
Before joining the research team, Lutz led the European S&VM activities, including the European FLB S&VM Council; prior to that, he was responsible for Forrester's IT client group consulting business in Europe. He came to Forrester from Gartner, where he acted as a client partner for strategic accounts in Germany. Prior to this, he spent 10 years working for META Group, where he led the Central European IT ops and benchmarking consulting practice before META Group was acquired by Gartner. A 30-year veteran of the IT industry, Lutz has extensive experience in sourcing, IT operations, and benchmarking. Prior to joining META, he served as branch manager for the southern region at ComConsult Kommunikationstechnik, Germany. Additionally, he was the CEO for Multinet Technologies GmbH, a software and consulting company based in Munich, Germany. Lutz has held national and international marketing and management positions in various companies. During his 10 years of employment at Digital Equipment Germany, he worked as country marketing manager networks and communications for Germany. Prior to joining Digital Equipment in 1981, he worked for the German Navy as a system manager for IT systems. Lutz is a well-known speaker at national and international conferences, with engagements at the "IT meets Business" Forum of Germany's Computerwoche, Aprisma's European User Conference, and Marcus Evans's CIO Conference in Montreux, Switzerland.
Lutz has an advanced technical college certification and a certificate of apprenticeship in television engineering.
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I receive a lot of inquiries from clients about an EA maturity/assessment model. It’s proven to be a common and excellent way to track EA’s progress and influence plans — so common...
Application development rationalization is the act of balancing too much and too little standardization of application development processes. Either extreme has significant drawbacks, ranging from...
Home for the holidays. It has a melodic ring to it, but the idea of lost baggage can be wincing. Air Canada has announced some customer service initiatives around baggage that are truly responsive to...

Industrywide Adoption, Broader And Richer Use Cases, And Market Enablers Windows 7 And Mac
I reported that the managed security services market is growing in our recent Forrester Wave™ covering North American managed security service providers. Trustwave just issued a press release...
In addition to the 10 points mentioned in the article, it should also be noted that the iPhone requires iTunes to configure the device, sync its data, and to provision its wireless telecomm service....
Software change and configuration management solutions are used to track and manage changes to development assets. Last year's Forrester Wave™ evaluated only process-centric solutions —...
For the first time in more than five years, fewer Americans will be traveling this holiday - 41 million, down 600,000 from last Thanksgiving, according to the Automobile Association of America. ...
...represents a real opportunity for M&A services providers. While conducting my research into the M&A and broader corporate strategy services space, I observed that business intelligence and...
While it has been covered in many other places across the Web (start with Marco Arment, then Ben Brooks), Twitter’s API changes today should worry any social marketers who use tools and...
A lot of great information in a relatively short document. A high level "how-to".
Depth Of RBC's Site Prevails Over Streamlined CIBC Offering
For the first time, Forrester evaluated the secure Web sites of four of Canada's largest credit card issuers — Bank of Montreal, CIBC, Royal Bank of Canada (RBC), and TD Canada Trust —...
To register please contact Client Support at 617/613-5730 or 1-866-Forrester. Online registration for this teleconference is now closed.This teleconference was originally scheduled for May 17,...
Over the last week or so, a number of firms have published scary headlines and stats like, "Retail E-Commerce Growth Drops Sharply". We agree that it is a tough market all around and that the 12%...
One of the 'hot topics' CMOs tell us they want to spend more time and thought on is innovaitons. Rightly so, given that it is a sweet spot for top executives - 93% cite innovation as a top...
Last week Forrester published Understanding Tag Management Tools And Technology. The new research couldn't have arrived at a better time; by any standard, 2012 has been a banner year for tag...
Gene Cao, Frederic Giron, Michael Barnes On August 10, rival IT outsourcers hiSoft and VanceInfo announced their intention to merge. The resulting entity will comprise a much bigger organization,...
Jim, in his podcast, discusses where BPM and BAM combine and where they're going. ...
Distributed Power Generation should be explored as an alternative in these congested areas. The 2006 EPA study submitted to Congress on Data Center energy efficencies compared a number of...
DescriptionOur research shows that secure site users are extremely valuable; compared with offline customers, they carry higher balances, are more likely to purchase additional products, and remain...
Barclaycard Offers State-Of-The-Art Spending Categorization And Reporting
In August 2009, Barclaycard rolled out its new secure Web site, mybarclaycard, offering state-of-the-art functionality for managing credit cards online. The site combines excellent online banking...
Enterprise Architecture principles are arguably the most commonly created EA artifacts across EA teams. Unfortunately, principles also seem to be one of the least helpful artifacts EAs produce. What!...
To register please contact Client Support at 617/613-5730 or 1-866-Forrester. Online registration for this teleconference is now closed.DescriptionThis teleconference will feature a discussion on the...
In a report we published last month called "Traveler Behavior in a Slowing Economy", we discussed how the current economic environment is forcing travelers to reduce their travel frequency and...
Chor-Ching Fan of Jackbe tells us how to build good mash-ups, the reasons for their adoption, and the kinds of solutions that are good fits for mash-ups. Plus, some quick research news (the Agile...