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Marc serves CIOs. He is a leading expert in the design of IT organizations, focusing on their structures, processes, governance, and culture, and has helped redesign more than 200 IT shops. In addition, Marc tracks how services firms help transform IT organizations.
The scope of Marc's research includes the design of IT organizations, governance and processes, IT planning, metrics, and M&A.
Marc came to Forrester through the acquisition of Giga Information Group, where he was a manager and analyst with his groups focusing on IT management and IT services.
Marc has more than 20 years of IT management experience. Prior to joining Giga, he was director of IT at Sun Life of Canada, where he was responsible for the project office, executing a Y2K readiness plan and technology strategy. At Harvard Pilgrim Health Care (HPHC), Marc was director of MIS, responsible for the introduction of new information technologies, including groupware, object-oriented development, the Web, and videoconferencing. Before joining HPHC, he was at CSC Consulting, where he performed numerous re-engineering projects.
Marc earned a B.S. in electrical engineering from the State University of New York at Stony Brook and an M.B.A. from Babson College, where he is an adjunct professor.
New Development And App Maintenance Organizational Approaches
Many CIOs use the same staff to perform applications development and maintenance work. However, dividing these responsibilities into separate groups provides greater oversight, clarity, and...
Big IT Is More Rigorous In Methodology And More Apt To Outsource
Forrester recently surveyed 277 IT decision-makers about their application maintenance habits and preferences, and we analyzed their responses, looking at the effect of organization size on...
Interesting Insurance Tech Companies To Watch In 2010
As economic conditions for some insurers improve, they may want to consider investing in more innovative products. As they do, they will need to take on more risk than they have with their...
This data chart examines the importance of six technology themes in 2007 across eight key industries.
This data chart looks at how company size and geographic location influence vendor selection.
This data chart examines four business themes in 2007 by different company sizes.