About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Marc serves CIOs. He is a leading expert in the design of IT organizations, focusing on their structures, processes, governance, and culture, and has helped redesign more than 200 IT shops. In addition, Marc tracks how services firms help transform IT organizations.
The scope of Marc's research includes the design of IT organizations, governance and processes, IT planning, metrics, and M&A.
Marc came to Forrester through the acquisition of Giga Information Group, where he was a manager and analyst with his groups focusing on IT management and IT services.
Marc has more than 20 years of IT management experience. Prior to joining Giga, he was director of IT at Sun Life of Canada, where he was responsible for the project office, executing a Y2K readiness plan and technology strategy. At Harvard Pilgrim Health Care (HPHC), Marc was director of MIS, responsible for the introduction of new information technologies, including groupware, object-oriented development, the Web, and videoconferencing. Before joining HPHC, he was at CSC Consulting, where he performed numerous re-engineering projects.
Marc earned a B.S. in electrical engineering from the State University of New York at Stony Brook and an M.B.A. from Babson College, where he is an adjunct professor.
Recent data shows that more than half of infrastructure and operations (I&O) departments are in a state of flux and are either considering or actively moving to a new organizational model. For many,...
Several new IT models are emerging from the experiments by IT shops and the innovative thinking of management consulting firms. These models attempt to overcome the silos both within IT and between...

The US insurance industry is the fifth largest industry sector in the country. The industry generated almost $1.4 trillion in revenues in 2002, yet, on average, it earns less than a penny for every...
The recession gave CIOs the opportunity to consider new models for IT. But what new models and what parts of IT are they considering? And which models will stand the test of time? To answer this...

More so in 2007 than in recent years, IT departments and their business partners in North America and Europe are generally in sync on strategic priorities. From our survey of more than 500 IT...
Executive Overview: The BT Strategic Planning Playbook
Today's executives are totally dependent on technology to achieve their organization's goals and objectives — without technology they cannot compete. CIOs increasingly play a vital role in...

Survey Analysis On Motivators Of IT Staff
What motivates IT people? To answer this question, Forrester first identified 12 core factors that influence motivation, and then we surveyed 129 IT leaders to determine the impact of each factor....
Part 3 Of A Three-Part Series On Why Key IT Roles Fail
Certain roles in IT can significantly change the organization for good or bad. Through a combination of surveys, interviews, and consulting engagements, we gathered in-depth information on the common...
With the 2007 business environment for North American insurance carriers looking relatively good for the second year in a row, insurance carriers have become slightly more generous in their IT...
The Future IT Organization And Its Implications For CIOs
The empowered era has brought about a paradigm shift for IT organizations. Employees and customers are no longer relying on IT to provision and manage technology. They are using social, mobile,...

Execution, Consistency, And Business Growth Drive Increased Demand
What factors are changing the demand for roles in IT? To help answer this question, Forrester surveyed 140 IT decision-makers about why demand for some roles in IT is decreasing while for others it's...
Business Technographics North America
IT spending in North American enterprises will remain constant at 4% to 5% of total company revenue. However, spending on new investments (versus ongoing operations and maintenance) increased from...
This data chart examines the importance of six technology themes in 2007 across eight key industries.
This data chart looks at how company size and geographic location influence vendor selection.
This data chart provides the business outlook for 2007 across key industries and major geographies.
This data chart examines IT's major business themes for 2007 by industry.
This data chart examines four business themes in 2007 by different company sizes.