About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Marc serves CIOs. He is a leading expert in the design of IT organizations, focusing on their structures, processes, governance, and culture, and has helped redesign more than 200 IT shops. In addition, Marc tracks how services firms help transform IT organizations.
The scope of Marc's research includes the design of IT organizations, governance and processes, IT planning, metrics, and M&A.
Marc came to Forrester through the acquisition of Giga Information Group, where he was a manager and analyst with his groups focusing on IT management and IT services.
Marc has more than 20 years of IT management experience. Prior to joining Giga, he was director of IT at Sun Life of Canada, where he was responsible for the project office, executing a Y2K readiness plan and technology strategy. At Harvard Pilgrim Health Care (HPHC), Marc was director of MIS, responsible for the introduction of new information technologies, including groupware, object-oriented development, the Web, and videoconferencing. Before joining HPHC, he was at CSC Consulting, where he performed numerous re-engineering projects.
Marc earned a B.S. in electrical engineering from the State University of New York at Stony Brook and an M.B.A. from Babson College, where he is an adjunct professor.
Deliver An Actionable Plan In A Reasonable Timeframe
It's April and you are four months into your organization's fiscal year. You know that within six months you'll need to have your operating plan for the upcoming year in fairly solid shape. You also...
Redesigning the applications organization is the next major target for IT restructuring and is particularly attractive when cost reduction is needed. Infrastructure organizations have already gone...

Part 2 Of A Three-Part Series On Why Key IT Roles Failed
There are a number of roles in IT that can significantly change the organization for good or bad. Through a combination of surveys, interviews, and consulting engagements, we gathered in-depth...

New Development And App Maintenance Organizational Approaches
Many CIOs use the same staff to perform applications development and maintenance work. However, dividing these responsibilities into separate groups provides greater oversight, clarity, and...
Pegasystems, Fiserv (with Lombardi Software), And IBM Lead
Forrester evaluated nine leading business process management suites (BPMS) vendors across 215 insurance-specific and BPMS criteria and found that Pegasystems, Fiserv (with Lombardi Software), and IBM...
Global Workforce Planning Through 2016
Over the next decade, the global workforce will change dramatically. An aging workforce and a shrinking economically active population will affect how organizations hire staff and source skills both...
Big IT Is More Rigorous In Methodology And More Apt To Outsource
Forrester recently surveyed 277 IT decision-makers about their application maintenance habits and preferences, and we analyzed their responses, looking at the effect of organization size on...