About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Marc serves CIOs. He is a leading expert in the design of IT organizations, focusing on their structures, processes, governance, and culture, and has helped redesign more than 200 IT shops. In addition, Marc tracks how services firms help transform IT organizations.
The scope of Marc's research includes the design of IT organizations, governance and processes, IT planning, metrics, and M&A.
Marc came to Forrester through the acquisition of Giga Information Group, where he was a manager and analyst with his groups focusing on IT management and IT services.
Marc has more than 20 years of IT management experience. Prior to joining Giga, he was director of IT at Sun Life of Canada, where he was responsible for the project office, executing a Y2K readiness plan and technology strategy. At Harvard Pilgrim Health Care (HPHC), Marc was director of MIS, responsible for the introduction of new information technologies, including groupware, object-oriented development, the Web, and videoconferencing. Before joining HPHC, he was at CSC Consulting, where he performed numerous re-engineering projects.
Marc earned a B.S. in electrical engineering from the State University of New York at Stony Brook and an M.B.A. from Babson College, where he is an adjunct professor.
Near-term demand for hot roles in IT will be driven by the need for local and cross-discipline knowledge, changes in technology, greater emphasis on managing risk and the enterprise, and a limited...
Key Roles Support The CIO In Driving IT's Success
Forrester has assembled job descriptions for several roles within the Office of the CIO — the group of IT leaders who report to the CIO and provide services outside of applications and...
Today's economy requires most IT organizations to reduce their costs. Ironically, the roles most essential to this process are also viewed as overhead. Several strategic roles, including...
Part 3 Of A Three-Part Series On Why Key IT Roles Fail
Certain roles in IT can significantly change the organization for good or bad. Through a combination of surveys, interviews, and consulting engagements, we gathered in-depth information on the common...
New Development And App Maintenance Organizational Approaches
Many CIOs use the same staff to perform applications development and maintenance work. However, dividing these responsibilities into separate groups provides greater oversight, clarity, and...