About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Marc serves CIOs. He is a leading expert in the design of IT organizations, focusing on their structures, processes, governance, and culture, and has helped redesign more than 200 IT shops. In addition, Marc tracks how services firms help transform IT organizations.
The scope of Marc's research includes the design of IT organizations, governance and processes, IT planning, metrics, and M&A.
Marc came to Forrester through the acquisition of Giga Information Group, where he was a manager and analyst with his groups focusing on IT management and IT services.
Marc has more than 20 years of IT management experience. Prior to joining Giga, he was director of IT at Sun Life of Canada, where he was responsible for the project office, executing a Y2K readiness plan and technology strategy. At Harvard Pilgrim Health Care (HPHC), Marc was director of MIS, responsible for the introduction of new information technologies, including groupware, object-oriented development, the Web, and videoconferencing. Before joining HPHC, he was at CSC Consulting, where he performed numerous re-engineering projects.
Marc earned a B.S. in electrical engineering from the State University of New York at Stony Brook and an M.B.A. from Babson College, where he is an adjunct professor.
The US insurance industry is the fifth largest industry sector in the country. The industry generated almost $1.4 trillion in revenues in 2002, yet, on average, it earns less than a penny for every...
Technology Trends That Insurance CIOs Must Tap To Drive Growth
Today's insurance CIOs are shifting their focus away from cost reduction to speed, flexibility, and innovation. As insurance buyers' habits change from face-to-face interactions with agents to...
With the 2007 business environment for North American insurance carriers looking relatively good for the second year in a row, insurance carriers have become slightly more generous in their IT...
Reducing vendor costs requires a strong vendor management function. The problem in many firms is that vendor management is fragmented, resulting in little consistency in the selection and management...
Pegasystems, Fiserv (with Lombardi Software), And IBM Lead
Forrester evaluated nine leading business process management suites (BPMS) vendors across 215 insurance-specific and BPMS criteria and found that Pegasystems, Fiserv (with Lombardi Software), and IBM...
Interesting Insurance Tech Companies To Watch In 2010
As economic conditions for some insurers improve, they may want to consider investing in more innovative products. As they do, they will need to take on more risk than they have with their...