Margo Visitacion

Vice President, Principal Analyst serving Application Development & Delivery PROFESSIONALS

Margo is a vice president and principal analyst serving Application Development & Delivery Professionals. She is a leading expert in software delivery, focusing on the areas of project management, project portfolio management and PMOs, covering both Agile and traditional methodologies. In addition to her work as a Forrester analyst, she speaks frequently at industry events such as Project World and PMI World Congress. For the last three years, Margo has been on the panel of selecting judges for PMO of the Year.

Previous Work Experience

Margo has 25 years of experience in IT, developing and implementing QA, and project management organizations. Most recently, she was global industry market manager of the public-sector/aerospace and defense markets for Primavera Systems, a leading provider of project portfolio management tools, where she was responsible for developing an integrated go-to-market strategy for Primavera's suite of products. She was a regular contributor to industry trade magazines such as Contract Manager and spoke at industry conferences such as the Project Management Institute's program management and earned value conferences. Margo was also an assistant vice president at BHC (now FiServ) Securities, where she was responsible for creating project office and quality assurance organizations, which managed the IT portfolio and the implementation and testing of the company's client/server and Internet trading systems. Prior to working for BHC, Margo was manager of quality assurance for ADP-BISG, where she was responsible for developing a new testing methodology for ADP's flagship front-office product, Power Partner, as well as other leading-edge brokerage front-end systems. She also led a testing team that was instrumental in the project rollout of almost 25,000 client desktops. Joining Giga Information Group in 1999 as a senior analyst in the project management and QA markets, prior to Forrester's acquisition of Giga, she rose to the role of research director.


Education

Margo attended Rutgers University in Camden, N.J.

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  • Past 18 months
  • Customer Experience
  • Harley Manning
  • For Customer Experience Professionals

    Report:Transform To An Experience-Driven Organization

    Executive Overview: The Experience-Driven Organization Playbook

    Companies see substantial business benefit when they systematically hunt down and eliminate customer experience problems. But eventually they need to stop doing business in ways that create those...

    • Downloads: 859
    • Rating:
  • For Customer Experience Professionals

    Report:Customer Experience Maturity Assessment

    Assessment: The Experience-Driven Organization Playbook

    Forrester's customer experience maturity framework outlines the 40 essential practices companies must perform in order to design, implement, and manage customer experience in a disciplined way....

    • Downloads: 738
    • Comments: 3
    • Rating:
  • For Customer Experience Professionals

    Report:People Who Transform An Experience-Driven Organization

    Stakeholder Map: The Experience-Driven Organization Playbook

    This stakeholder map is designed to help customer experience professionals plan and coordinate activities across roles and functions as well as clarify the responsibilities of participants in the...

    • Downloads: 511
    • Rating:
 
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