For Application Development & Delivery Professionals

Market Overview: Chat Solutions For Customer Service

Twenty Solutions For Delivering Differentiated Experiences

    Why Read This Report

    Customers demand superior service and support as the price for their ongoing loyalty and patronage, and they are increasingly leveraging the chat channel for customer service. The chat vendor landscape is mature and crowded. Many vendors offer a range of chat capabilities and support a broad set of usage scenarios that application development and delivery (AD&D) pros supporting customer service operations can choose from. This report spotlights the capabilities of 20 chat vendors and offers a decision framework for choosing the right type of chat solution for your needs.
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    TABLE OF CONTENTS

    • Chat: Critical To The Promise Of Effortless Customer Service
    • Chat Vendors Fall Into Five Categories, Each With A Unique Focus
    • Profiles Of Five Categories Of Chat Vendor Solutions
    • RECOMMENDATIONS

      Build A Chat Vendor Strategy With A View Toward The Future
    • Supplemental Material
    • Related Research Documents