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For Enterprise Architecture Professionals

Market Update: Human And Social Services Enterprise Software

The Large Enterprise Market Is Down To Cúram Software, Oracle, And SAP

August 26, 2009

By Gene Leganza with Matt Czarnecki, Alex Cullen, Mimi An

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Why Read This Report

Forrester last reviewed enterprise software offerings in human and social services in 2006 — what's changed? The shift to installing commercial-off-the-shelf (COTS) software rather than engaging in mammoth custom development projects has gained significant momentum. The market for large enterprise multi-social-program COTS procurements has boiled down to Cúram Software for anyone who does not feel a need to keep within the bounds of their entrenched enterprise resource planning (ERP) and customer relationship management (CRM) software stack, or Oracle and SAP for customers that are predisposed to do so. But Oracle has declared its intention to become the largest player in this space and has begun to invest in a more competitive solution. Can Oracle steal Cúram's thunder? Only if it maintains an aggressive agenda over the long haul and Cúram fails to address a key vulnerability: the code-level changes that characterize many major Cúram implementations.
Tags: Business Process Management, Government, IT Management, Packaged Applications
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TABLE OF CONTENTS

  • The Need For Modernization In Human And Social Services Is Still High
  • Cúram, The Sole Leader In The 2006 Forrester Wave, Maintained Strong Momentum
  • Strong Performers In 2006 Range From Gone To Targeting Industry Dominance
  • SAP Is The Sole 2006 Contender Visibly Competing For Large Enterprises

  • WHAT IT MEANS

    For The Near Term, It's Cúram Vs. Entrenched ERP — But Can Oracle Break Out?
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