Why Read This
The ultimate judges of any strategic planning process are the business technology (BT) users who need to produce business benefits with the technology. The goals, desires, and needs of this group are therefore key inputs to the strategic plan, and improvement in their satisfaction with the tools provided is the ultimate measure of the effectiveness of the resulting plans and road maps. This report reviews methods to capture feedback, the benefits and issues with each qualitative medium, and how to use surveys to produce quantitative results that inform both the strategic plan and the strategic planning process.
Tags: Business & IT Alignment, Customer Relationship Management (CRM), Help Desk/Service Desk, IT Communications, IT Infrastructure & Operations, IT Management, IT Measurements, IT Process Automation, IT Service Management (ITSM), Metrics, Packaged Applications, Strategy & Strategic Planning, Strategy, Planning, & Governance of IT, Tech Sector Economics, Technology Adoption Data