CLIP THIS INQUIRY

Select a group:

Group Name
Create New GroupClip

CLIP THIS FLOW

Select a group:

Group Name
Create New GroupClip
This is the Performance Management report in The BT Strategic Planning Playbook.

For CIO Professionals

Measure The Effectiveness Of The Strategic Planning Process

June 29, 2012

By Chip Gliedman with Nigel Fenwick, Khalid Kark, Kelsey Murphy

  • 561 downloads
  • 0 comments
  • Rating:

Why Read This Report

The ultimate judges of any strategic planning process are the business technology (BT) users who need to produce business benefits with the technology. The goals, desires, and needs of this group are therefore key inputs to the strategic plan, and improvement in their satisfaction with the tools provided is the ultimate measure of the effectiveness of the resulting plans and road maps. This report reviews methods to capture feedback, the benefits and issues with each qualitative medium, and how to use surveys to produce quantitative results that inform both the strategic plan and the strategic planning process.
Tags: Customer Relationship Management (CRM), Help Desk/Service Desk, IT Communications, IT Infrastructure & Operations, IT Management, IT Measurements, IT Process Automation, IT Service Management, IT Serving the Business, Metrics, Packaged Applications, Strategy & Strategic Planning, Strategy, Planning & Governance of IT, Tech Sector Economics, Technology Adoption Data
US $ 499
Become A Client

Get objective, pragmatic guidance that helps you make tough decisions and succeed in a complex world. Contact us to learn more.

Already A Client?
Log in to read this document.

TABLE OF CONTENTS

  • Measuring Process And Outcomes Is Crucial But Often Overlooked
  • Effective Planning Requires Comprehensive Data Collection
  • Surveys Provide The Best Information With The Least Bias
  • Use Measurement To Improve Your Strategic Planning Over Time
  • Supplemental Material
  • Related Research Documents
 
Loading...

Browse

About Forrester

Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Roles We Serve

Forrester supports leaders in 13 roles across three distinct client segments: Business Technology, Marketing & Strategy, and Technology Industry.

Analysts & Coverage Areas

Aligned to your professional role, Forrester's analysts are experts in the specific technologies, issues, and trends currently impacting your business.

Research
Latest Reports
Playbooks
Charts & Figures
Forrester Waves
Planned Research
Data
Consumer Data
Business Data
Events
Forums
Webinars
Workshops
Tools & Templates
Vendor Selection Aids
Best Practice & Self-Assessments
Models & Calculators
Document Templates

Forrester Leadership Boards

Fresh thinking and collaborative problem-solving through an unmatched combination of peer networking, forward-looking analysis, and professional guidance.

Consulting

Our expert analysts provide custom research-based frameworks to guide you through each phase of your critical business initiatives from identifying opportunity to optimizing results.

Community

Connect with peers and analysts, share your views, and ask questions on key business issues.

Blog

Forrester analysts weigh in on the latest business and technology news.

  • BROWSE
  • Register
  • Call +1 617.613.5730
  • Cart