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Michael is a senior consultant on Forrester's Technology Sales Enablement team. Using Forrester’s Total Economic Impact™ (TEI) methodology, he develops business cases to assist channel managers in recruiting channel partners and help channel partners make investment decisions. He also develops methodologies for measuring and communicating the value of business technology products and services to enable sales people to meet the business case justification needs of technology buyers.Michael was previously Forrester’s lead analyst researching IT vendor channel strategies, managed services, and small and medium-size businesses (SMBs). His channels research focused on understanding channel management strategies, evolving channel models, and partner management. He worked with technology marketing and channel professionals to understand SMB buyer behavior and develop SMB go-to-market strategies. His SMB research focused on IT budgets, technology adoption, spending across a broad range of technologies, and segment analysis. His managed services research focused on managed services forecasts and buyer behavior.
Michael was the lead analyst and program manager for Forrester's Business Data Services® program (now Forrsights). This program helps IT vendor executives understand technology spending, adoption, IT buy behavior, and IT organizational structures. Michael grew this program from five to 20 annual global surveys, and oversaw sales growth of 80%.Prior to joining Forrester, Michael worked at Yankee Group. He was director of the small and medium business technologies practice, which helped IT vendors and service providers understand the spending, behaviors, and preferences of SMBs. He also served as associate director of the network hardware practice, covering both carrier and enterprise network hardware. Michael has also designed and managed IT infrastructures for high-growth companies and worked as a software developer.
Michael holds an M.B.A. from Babson College and B.S.E.E. and M.S.E.E. degrees from the University of the Witwatersrand (South Africa).
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Our Forum For Customer Experience Professionals in Los Angeles is just four weeks away — and we have some exciting news! First, our final lineup of external speakers is confirmed. All of...
Product data is the lifeblood of many large enterprises. For manufacturers and consumer product good companies, the efficiency of the product supply and distribution chain may be their one and only...
by Julie Ask I had the opportunity to demo MOTOBLUR on the Motorola CLIQ last night. The device will be available later this year with T-Mobile. It’s been a while since I’ve demo’ed a phone and...

By 2012, OAuth Will Be The Incumbent Cloud API Security Solution
0in;line-height:16.8pt;background:white">Mobile phones and tablets are becoming the remote controls of our daily lives. Smartphones are the new digital hub for a growing percentage of...
Two months ago I wrote (OK, I edited and "filled out") a blog called 12 Pieces Of Advice For IT Service Desks – From A Customer! which has proved to be my most popular blog in recent months. It...
The corporate strategy services market is undergoing fundamental changes induced and accelerated by the recession. While elementary issues with corporate strategy are quite immune from the current...
On October 22, Microsoft will release Windows 7, thereby effectively ending the Windows Vista era for consumers. That day can’t come too quickly: Windows Vista will go down in history as a...
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More and more data is stored online by both consumers and businesses. The convenience of using services such as Dropbox, Box, Google Drive, Microsoft Live Skydrive,...
An enterprise architecture (EA) framework describes the deliverables an EA function should produce as well as how to create these deliverables. A framework helps EA leaders organize their efforts as...
Apple's announcements yesterday were mostly focused on iTunes and adding a video camera to the Nano (beautiful device by the way - shape, colors, form factor, weight (lessness) - blew me away)....
If you see how fast corporate digital commerce is changing, it won’t surprise you to learn that Forrester is hiring. We’re hiring for the position of Senior analyst. This is a key job,...
With daily headlines reminding us of the impact of the Gulf of Mexico oil spill on the environment and on the standing of BP, I recalled a thread published 4 months ago in which we published the...
First, let me belatedly acknowledge Luke Hohmann, who ranted eloquently about traditional requirements at his P-Camp session several days before I started this current screed. His observation was...
Peter O'Neill here. I hope that most of you would agree that mastering customer experience is just as valuable for B2B firms as it is in B2C. And yet, there isn’t much information around on...
Apps dominate the mobile conversation these days for a lot of well-demonstrated reasons, but with much less fanfare, the mobile Internet — especially the frequency of its users — has...
CIOs increasingly focus their technology leadership practices on driving business value from technology adoption. CIOs must drive value not only from traditional IT-led investments but more and more...
During the last six weeks we have been researching the state of software development processes and a number of very interesting trends have become apparent. These trends and the results of our...
BPM projects can improve enterprise agility through improvements in operational efficiency and business innovation. This presentation discusses recent BPM survey data, highlights the key components...
You've got to be hating life if you're a videocamera maker like Sony or Kodak and you've just been bested yet again. First, it was the immensely successful Flip video cameras that sold...
Several events of interest for product marketers and product managers involving Yours Truly: Forrester open house on the demographics of B2B technology buyers. Free, open to the public, in the...