About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Michele is a member of Forrester's Infrastructure & Operations research team. Her expertise focuses on enterprise mobility strategy development and mobile device and application adoption. Michele's research spans smartphone, tablet, and mobile application deployment; mobile application management; enterprise application stores; 4G and long-term evolution (LTE) technologies; mobile workforce segmentation; bring-your-own-device (BYOD) strategy; mobile metrics; and machine-to-machine (M2M) adoption.
Michele delivers strategic guidance to Forrester's enterprise, small and medium-size business (SMB), and vendor clients by identifying enterprise mobility service and technology trends, device adoption drivers, mobile application usage, and emerging M2M solution opportunities. She also focuses on strategic issues facing the telecom industry, gauging the effect of new competitor entry, new business models, new service usage patterns, and new technology initiatives such as M2M technologies.
Michele has more than 15 years of professional experience focusing on the telecommunications and enterprise mobility industry. She assisted domestic and international service providers in addressing strategic issues, conducting competitive assessments, evaluating product concepts, and developing marketing positioning messages on new technologies and services. Prior to joining Forrester, Michele was a management consultant serving national and international communications and technology clients in North America and Europe. Michele started her consulting career in Booz Allen & Hamilton's telecommunications group, where she helped telecom companies implement a federally mandated wireline and wireless service prioritization system used during national emergencies.
Michele has an M.B.A. from Boston University. She also holds a B.A. from St. Mary's College of Maryland.
Business' Process Goals Strongly Influence Application Strategy
Most firms have application portfolios with significant redundancy — a legacy of how business needs have been funded or past merger and acquisition activity. Firms initiate application...
As part of the movement to a more community-based environment, we are in the process of moving all our technical architecture information from its current site to a wiki. As we investigated movement...
Road Map: The Business Architecture Playbook
Too often, business architecture (BA) programs struggle to create a clear identity for the value they can deliver and get pulled in multiple directions. Successful BA programs — th ose with...


A conceptual architecture is a tool that enterprise architects can use to enhance communication, provide context, and aid direction setting. Though there are many situations in which an architect...
Metrics: The EA Practice Playbook
This report outlines the metrics for enterprise architecture (EA) impact of Forrester's solution for EA executives building a high-performance EA program. Developing and executing a metrics and...

Road Map: The EA Practice Playbook
This report describes how to turn a strategy into a road map for execution and how to overcome common impediments to high-performance enterprise architecture (EA). EA programs too often get pulled in...
This tool kit discusses the role and importance of solution architects, the solution architecture process, templates for solution architecture deliverables, and solution architecture best practices.

Executive Overview: The Business Process Management Playbook
In the midst of continuous change — from technology, market, and competitive forces — businesses must become skilled at transforming and inventing new processes while improving their...

Successes And Lessons Learned From Customer References
The EA management suite (EAMS) is the next step in the evolution of EA tools. Going beyond modeling and standards repositories, the EAMS addresses pragmatic EA objectives such as IT planning, road...
The purpose of this process guide is to provide an overview of the architecture skills assessment process and step-by-step instructions for using the assessment tool included in Forrester's...
Strategic Plan: The EA Practice Playbook
This report is designed to help enterprise architecture (EA) professionals construct a strategy to become more business-focused, strategic, and pragmatic. Many EA teams strive to be more...

This workbook is part of the "Solution Architecture Tool Kit" collection, a companion to the "Solution Architecture Tool Kit: Overview" PowerPoint deck. It includes samples and templates for...

Our company is relaunching our enterprise architecture function. One area of focus is "big rules" for architecture. We currently have a set of more-detailed principles, but we are looking for...
I read Forrester's July 20, 2011, "Eight Ways CIOs Use Capability Maps To Embed Business In The Management Of IT" report. I am interested in leveraging the concepts and techniques. Do you have sample...
Use EA Archetypes To Assess Maturity And Align Effort With Expectations
Enterprise architecture (EA) maturity models abound. Each comes with its own opinion on EA maturity, its own system for scoring it, and a single set of beliefs on the proper role of EA within a firm....
Executive Overview: The Business Architecture Playbook
Strategic change initiatives are proliferating in organizations. There may be multiple programs to improve customer experience, co-existing alongside projects to reduce costs, streamline internal...

This report outlines the high-level business impact of Forrester's solution for enterprise architecture (EA) executives working on building a high-performance EA practice. Describing the added...

I am trying to develop a solid vision statement for our business architecture (BA) organization that is supported by our mission. The vision statement represents the future, is result-oriented, and...
Profile Of An InfoWorld/Forrester Enterprise Architecture Award Winner
Forrester teamed up with InfoWorld to identify five leading enterprise architecture (EA) organizations using practices that yield measurable business value. Skandia UK and International provides an...
How To Ensure Sustainability In An Empowered BT Organization
Cloud computing services are designed to be directly consumed by business leaders, developers and consumers, and thus your company’s employees are bringing them into the business and using them...
This workbook contains several sample forms for capturing information about projects as part of an overall architecture review process. They represent several variations and styles and are based on a...
Use this tool to periodically assess the maturity of your EA program relative to the expectations of your stakeholders and your target EA mission. The assessment results are displayed by EA archetype...
Business capability maps provide a framework for capturing key characteristics of a firm's business model and core functions, which can then be used to assess business needs, understand IT costs, and...

A Creative Approach Makes It Easy For Business Leaders To Use Business Capability Maps
Business capability maps are a versatile tool for enterprise architects. They can help architects clarify business priorities, rationalize project and application portfolios, and explain costs and...