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Michele Pelino

Principal Analyst serving Infrastructure & Operations PROFESSIONALS

Michele is a member of Forrester's Infrastructure & Operations research team. Her expertise focuses on enterprise mobility strategy development and mobile device and application adoption. Michele's research spans smartphone, tablet, and mobile application deployment; mobile application management; enterprise application stores; 4G and long-term evolution (LTE) technologies; mobile workforce segmentation; bring-your-own-device (BYOD) strategy; mobile metrics; and machine-to-machine (M2M) adoption.

Michele delivers strategic guidance to Forrester's enterprise, small and medium-size business (SMB), and vendor clients by identifying enterprise mobility service and technology trends, device adoption drivers, mobile application usage, and emerging M2M solution opportunities. She also focuses on strategic issues facing the telecom industry, gauging the effect of new competitor entry, new business models, new service usage patterns, and new technology initiatives such as M2M technologies.

Previous Work Experience

Michele has more than 15 years of professional experience focusing on the telecommunications and enterprise mobility industry. She assisted domestic and international service providers in addressing strategic issues, conducting competitive assessments, evaluating product concepts, and developing marketing positioning messages on new technologies and services. Prior to joining Forrester, Michele was a management consultant serving national and international communications and technology clients in North America and Europe. Michele started her consulting career in Booz Allen & Hamilton's telecommunications group, where she helped telecom companies implement a federally mandated wireline and wireless service prioritization system used during national emergencies.


Education

Michele has an M.B.A. from Boston University. She also holds a B.A. from St. Mary's College of Maryland.

Research Coverage:

Application Management, Balanced Scorecard, Communication Service Provider Issues & Technologies, Enterprise Mobile Devices, Enterprise Mobility, Fixed-Mobile Convergence, Location-Based Services, Mobile Operating Systems, Mobile Professional Productivity, Mobile Software & Platforms, ROI, Strategy & Strategic Planning

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25 results in Reports

  • Michele Pelino
  • IT Infrastructure & Operations

  • For Infrastructure & Operations Professionals

    Report:Create A Habitat Of Technology Engagement And Enablement For Your Workforce

    Executive Overview: The Workforce Enablement Playbook

    Christopher Voce, David K. Johnson, Christian Kane, J. P. Gownder, Michele PelinoMay 10, 2013

    BYOD. BYOPC. Consumerization. These are the words that send shivers down the spines of infrastructure and operations (I&O) professionals responsible for "end user computing" in their companies....

    • Downloads: 59

  • For Infrastructure & Operations Professionals

    Report:Five Seismic Forces Reshuffle The Workforce Vendor Ecosystem

    Landscape: The Workforce Enablement Playbook

    Michele Pelino, David K. JohnsonMay 10, 2013

    2012 brought a tectonic shift in worker technology requirements. Many more employees now purchase their own devices, bring them to work, and use them to conduct personal and professional activities...

    • Downloads: 65

  • For Security & Risk Professionals

    Report:Build A Corporate App Store Into Your Corporate Mobility Strategy

    Manage Mobile Complexity Through A Corporate App Store

    Christian Kane, Michele PelinoJanuary 16, 2013

    Today, many employees use their personally owned smartphones and tablets for work to access a variety of mobile applications. Some companies are also proactively deploying mobile applications to...

    • Downloads: 302
    • Rating:

  • For Security & Risk Professionals

    Report:Develop Mobile Operations And Security Balanced Scorecards

    Performance Management: The Mobile Security And Operations Playbook

    Christian Kane, Michele PelinoMay 11, 2012

    This report outlines the performance management of Forrester's solution for infrastructure and operations (I&O) executives working on mobile security and operations. This report is designed to help...

    • Downloads: 432

  • For Infrastructure & Operations Professionals

    Report:Mobile Management Takes A 180-Degree Turn

    Focus Quickly Shifts From Managing Mobile Devices To Managing Apps And Data

    John C. McCarthy, Michele PelinoAugust 08, 2011

    The managed mobile environment services market is about to go through a fundamental change. Currently, traditional providers focus on managing the device and its security. Moving forward, Forrester...

    • Downloads: 1148

  • For Infrastructure & Operations Professionals

    Report:Vendors Seize Emerging Mobile Cloud Service Opportunities

    Michele PelinoMay 02, 2011

    Enterprises of all sizes must support a multitude of mobile devices and applications that run over a wide range of mobile operating systems, as well as update devices and applications every few...

    • Downloads: 1122

  • For Infrastructure & Operations Professionals

    Report:Managing Mobile Complexity

    Demand For Enterprise Mobility Solutions Creates Vendor Opportunities

    Michele PelinoOctober 28, 2010

    Enterprise mobility momentum remains a hot area of opportunity for vendors. Enterprises are prioritizing mobility initiatives as a key strategic focus, expanding the use of smartphone devices, and...

    • Downloads: 915

  • For Infrastructure & Operations Professionals

    Report:The M2M Market Is A Blossoming Opportunity

    Strategists: Put M2M In Your Road Map

    Michele PelinoMarch 16, 2010

    Machine-to-machine (M2M) technologies are not new, but today multiple forces align and are taking the broad M2M market to the next level. Declining M2M device costs, widely deployed IP networks, and...

    • Downloads: 1724

  • For Infrastructure & Operations Professionals

    Report:Predictions 2010: Enterprise Mobility Accelerates Again

    Michele PelinoDecember 18, 2009

    In 2009, most companies reduced new technology investments in response to the uncertain global economic recession. However, the enterprise mobility picture was more positive as many firms continued...

    • Downloads: 1386

  • For Infrastructure & Operations Professionals

    Report:Market Momentum: Enterprise Mobility Year In Review

    Analysis Of Mobility Press Announcements Identify Key Vendor Opportunities

    Michele PelinoOctober 07, 2009

    An analysis of publicly available enterprise mobility announcements between mid-2008 through mid-2009 highlight opportunities for vendors in the mobility ecosystem, including device manufacturers,...

    • Downloads: 947

  • For Infrastructure & Operations Professionals

    Report:Demand Insights: Enterprise Mobility 2009

    Prepare For The Rise Of The Mobile Wannabes And The Services To Support Them

    Michele PelinoJuly 28, 2009

    Forrester's latest Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009, shows continued enterprise mobility momentum — even during these challenging...

    • Downloads: 1278

  • For Infrastructure & Operations Professionals

    Report:Inquiry Insights: Enterprise Mobility, Q1 2009

    Michele PelinoApril 08, 2009

    Each year, Forrester receives more than 20,000 inquiries on a variety of topics that provide insight into the key issues and challenges facing our clients. During the past two years, the number of...

    • Downloads: 499

  • For Infrastructure & Operations Professionals

    Report:Future View: Mobile Unified Communications Demand And Evolution, 2009 To 2014

    Revenue Growth Will Follow As Vendors Facilitate Easier Integration

    Michele PelinoMarch 19, 2009

    Today, few enterprises integrate unified communications (UC) functions with mobile applications because most companies do not yet understand the value proposition of mobile UC integration. We believe...

    • Downloads: 1840

  • For Infrastructure & Operations Professionals

    Report:Predictions 2009: What's In Store For Enterprise Mobility

    Michele PelinoDecember 12, 2008

    In 2008, enterprise mobility initiatives were top priorities among companies of all sizes and many vertical markets. Forrester saw widescale deployment of wireless networks, introduction of a wide...

    • Downloads: 902

  • For Infrastructure & Operations Professionals

    Report:Technology Trends: IMS Deals Slow Worldwide

    Biggest Gains Are In Eastern Europe And Asia Pacific Regions

    Michele PelinoNovember 18, 2008

    Attention in the telecom community for the IP multimedia subsystem (IMS) has been hard to ignore over the past few years. Service providers wanting new revenues from services at a reduced cost look...

    • Downloads: 301

  • For Infrastructure & Operations Professionals

    Report:Enterprise Mobile User Forecast: Mobile "Wannabes" Are The Fastest-Growing Segment

    Prepare To Address The Needs Of This New Mobile Enterprise User Segment

    Michele PelinoOctober 09, 2008

    Today's corporate mobility initiatives in firms are usually centered on policies and tools that focus on mobile employees — mostly traveling information workers and task workers. In turn,...

    • Downloads: 1088

  • For Infrastructure & Operations Professionals

    Report:Demand Insights: Enterprise Mobility 2008

    Mobility Use Expands Year Over Year — But The Supplier Market Is Still Murky

    Michele PelinoJuly 11, 2008

    For years there has been a lot of talk — but not much action — around enterprise mobility. Today, the tide is turning. Results from Forrester's Enterprise Network And Telecommunications...

    • Downloads: 804

  • For Infrastructure & Operations Professionals

    Report:Treating Wireless Email Headaches

    Before You Mobilize More Employees — Expand Your Wireless Email Support

    Michele Pelino, Benjamin Gray, Chris SilvaApril 17, 2008

    Today, wireless email has been deployed or is being deployed by 85% of enterprises in North America and 70% in Europe — and growth is continuing in more regions, into small and medium-size...

    • Downloads: 301

  • For Infrastructure & Operations Professionals

    Report:IBM Is Poised To Attack The NGOSS Market

    SWOT Analysis: IBM, Q1 2008

    Michele PelinoMarch 28, 2008

    As communications service providers begin to implement next-generation operational support system solutions (NGOSS) to enable the efficient provisioning, deployment, and implementation of new types...

    • Downloads: 417

  • For Infrastructure & Operations Professionals

    Report:Inquiry Insights: Enterprise Mobility, Q1 2008

    Michele PelinoMarch 04, 2008

    Forrester receives more than 20,000 inquiries per year that provide a pulse on what are, for our clients, hot topics and pain points. During the past five years, Forrester fielded more than 1,000...

    • Downloads: 546

  • For Infrastructure & Operations Professionals

    Report:Amdocs Is Positioned For Success In The NGOSS World

    SWOT Analysis: Amdocs, Q4 2007

    Michele PelinoJanuary 22, 2008

    Amdocs has extensive experience assisting tier one communication service providers worldwide with BSS/OSS solution implementations, and the company is positioned for continued success in the emerging...

    • Downloads: 426

  • For Infrastructure & Operations Professionals

    Report:Oracle Is Well Prepared To Address NGOSS Opportunities

    SWOT Analysis: Oracle Q4 2007

    Michele PelinoDecember 12, 2007

    Many telecom operators are beginning to implement next-generation operational support system solutions (NGOSS) to enable more efficient provisioning, deployment, and billing of communications...

    • Downloads: 330

  • For Infrastructure & Operations Professionals

    Report:Inquiry Insights: BSS/OSS For Communications Service Providers, Q3 2007

    Michele PelinoOctober 05, 2007

    As communications service providers transition their networks to address emerging customer requirements for new types of multimedia services and applications, there is a lot of uncertainty regarding...

    • Downloads: 374
    • Rating:

  • For Infrastructure & Operations Professionals

    Report:The State Of SMB Network And Telecommunications Adoption: 2007

    Business Data Services North America And Europe

    Michele Pelino, Rolf Schonhowd, Phil Sayer, Michael SpeyerMay 23, 2007

    How are SMBs adopting and using network and telecommunications technologies? This document gives highlights of an extensive data set collected from IT decision-makers across North American and...

    • Downloads: 339

  • For Infrastructure & Operations Professionals

    Report:European IMS Activities In 1H 2006

    Michele Pelino, Lars GodellFebruary 14, 2007

    • Downloads: 1
 
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