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Michele Pelino

Principal Analyst serving Infrastructure & Operations PROFESSIONALS

Michele is a member of Forrester's Infrastructure & Operations research team. Her expertise focuses on enterprise mobility strategy development and mobile device and application adoption. Michele's research spans smartphone, tablet, and mobile application deployment; mobile application management; enterprise application stores; 4G and long-term evolution (LTE) technologies; mobile workforce segmentation; bring-your-own-device (BYOD) strategy; mobile metrics; and machine-to-machine (M2M) adoption.

Michele delivers strategic guidance to Forrester's enterprise, small and medium-size business (SMB), and vendor clients by identifying enterprise mobility service and technology trends, device adoption drivers, mobile application usage, and emerging M2M solution opportunities. She also focuses on strategic issues facing the telecom industry, gauging the effect of new competitor entry, new business models, new service usage patterns, and new technology initiatives such as M2M technologies.

Previous Work Experience

Michele has more than 15 years of professional experience focusing on the telecommunications and enterprise mobility industry. She assisted domestic and international service providers in addressing strategic issues, conducting competitive assessments, evaluating product concepts, and developing marketing positioning messages on new technologies and services. Prior to joining Forrester, Michele was a management consultant serving national and international communications and technology clients in North America and Europe. Michele started her consulting career in Booz Allen & Hamilton's telecommunications group, where she helped telecom companies implement a federally mandated wireline and wireless service prioritization system used during national emergencies.


Education

Michele has an M.B.A. from Boston University. She also holds a B.A. from St. Mary's College of Maryland.

Research Coverage:

Application Management, Balanced Scorecard, Communication Service Provider Issues & Technologies, Enterprise Mobile Devices, Enterprise Mobility, Fixed-Mobile Convergence, Location-Based Services, Mobile Operating Systems, Mobile Professional Productivity, Mobile Software & Platforms, ROI, Strategy & Strategic Planning

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25 results in Reports

  • Christian Kane

  • For Infrastructure & Operations Professionals

    Report:The Mobile Operating System Wars Escalate

    An Empowered Report: IT Should Focus Attention On BlackBerry, iOS, And Android

    Benjamin Gray, Christian KaneOctober 28, 2010

    The smartphone landscape has evolved dramatically over the past 12 months. BlackBerry's relentless assault, the iPhone's maturation of management features, and Android's device and carrier...

    • Downloads: 1035

  • For Infrastructure & Operations Professionals

    Report:Update 2010: Training And Recruiting Mobile Operations Professionals

    IEEE Steps In With A Standard For Mobility Infrastructure Experts

    Christian Kane, Benjamin GrayNovember 30, 2010

    Understanding mobile technology was a key priority for IT managers in June 2008 when Forrester originally published this report. Controlling cost was paramount and new investments were stagnated, but...

    • Downloads: 215

  • For Security & Risk Professionals

    Report:Define A Road Map For Mobile Security And Operations

    Road Map: The Mobile Security And Operations Playbook

    Benjamin Gray, Chenxi Wang, Christian Kane, Christopher ShermanMay 16, 2012

    This report outlines the road map of Forrester's solution for security and risk (S&R) executives working with their counterparts in infrastructure and operations (I&O) to build a five-year technology...

    • Downloads: 1151
    • Rating:

  • For Infrastructure & Operations Professionals

    Report:Create A Habitat Of Technology Engagement And Enablement For Your Workforce

    Executive Overview: The Workforce Enablement Playbook

    Christopher Voce, David K. Johnson, Christian Kane, J. P. Gownder, Michele PelinoMay 10, 2013

    BYOD. BYOPC. Consumerization. These are the words that send shivers down the spines of infrastructure and operations (I&O) professionals responsible for "end user computing" in their companies....

    • Downloads: 117

  • For Infrastructure & Operations Professionals

    Report:Market Overview: Smartphone Management

    Empower Workers With The Freedom To Choose Their Preferred Mobile Devices

    Benjamin Gray, Christian KaneAugust 26, 2010

    Within the next 12 to 18 months, most IT managers worldwide will significantly alter their client computing strategies, and this will have a profound impact on smartphone adoption and management....

    • Downloads: 2482

  • For Security & Risk Professionals

    Report:Apps Everywhere: Understanding The Need For Mobile Application Management

    Integrate Mobile Application Management Into Your Mobility Strategy

    Christian Kane, Michele PelinoMay 30, 2013

    Proactive IT executives are extending their mobility strategies beyond deploying and managing mobile devices and platforms with primarily corporate email access to include a wide range of mobile...

    • Downloads: 228

  • For Infrastructure & Operations Professionals

    Report:Redefine Your Mobile Policy To Empower Workers

    Policy And Procedures: The Mobile Security And Operations Playbook

    Chenxi Wang, Benjamin Gray, Christian KaneMay 22, 2012

    This report outlines the policy recommendations of Forrester's solution for security and risk (S&R) and infrastructure and operations (I&O) executives working on mobile and security...

    • Downloads: 2840

  • For Infrastructure & Operations Professionals

    Report:Corporate Desktop Operating System And Browser Trends, Q2 2010 To Q2 2011

    I&O Execs Need To Prepare For Heterogeneous Environments As They Plan Their Next-Generation Desktop Strategies

    Benjamin Gray, Christian KaneJune 16, 2011

    Most infrastructure and operations (I&O) managers are in the late planning stage or early deployment phase of their next-generation desktop. This long overdue transformation will introduce...

    • Downloads: 821
    • Comments: 1

  • For Security & Risk Professionals

    Report:Build A Corporate App Store Into Your Corporate Mobility Strategy

    Manage Mobile Complexity Through A Corporate App Store

    Christian Kane, Michele PelinoJanuary 16, 2013

    Today, many employees use their personally owned smartphones and tablets for work to access a variety of mobile applications. Some companies are also proactively deploying mobile applications to...

    • Downloads: 331
    • Rating:

  • For Infrastructure & Operations Professionals

    Report:Market Overview: Cloud-Hosted Mobile Device Management Solutions And Managed Services

    Support Empowered Workers Better By Managing Your Enterprise Mobility Strategy Efficiently And Securely

    Christian Kane, Benjamin GrayJanuary 3, 2012

    To implement your enterprise mobile strategy, IT infrastructure and operations (I&O) professionals must invest in a mobile device management (MDM) solution. This essential technology allows I&O...

    • Downloads: 1944
    • Rating:

  • For Security & Risk Professionals

    Report:Develop Mobile Operations And Security Balanced Scorecards

    Performance Management: The Mobile Security And Operations Playbook

    Christian Kane, Michele PelinoMay 11, 2012

    This report outlines the performance management of Forrester's solution for infrastructure and operations (I&O) executives working on mobile security and operations. This report is designed to help...

    • Downloads: 438

  • For Security & Risk Professionals

    Report:Charter A Mobility Council With Seven Tasks

    Stakeholder Needs: The Mobile Security And Operations Playbook

    Benjamin Gray, Ted Schadler, Chenxi Wang, Christian Kane, Christopher Sherman, Jeffrey S. HammondMay 7, 2012

    Smartphones, tablets, and the rise of bring-your-own-device (BYOD) programs have put tremendous pressure on IT to revamp and rethink its mobile strategy: everything from procurement and development...

    • Downloads: 847
    • Rating:

  • For Infrastructure & Operations Professionals

    Report:Build A Corporate App Store Into Your Workforce Computing Strategy

    I&O Should Manage Mobile Complexity Through A Corporate App Store

    Christian Kane, Michele PelinoOctober 15, 2012

    Today, employees are using personally owned smartphones and tablets at work, and firms are leveraging an array of mobile applications to interact with employees, customers, partners, and suppliers....

    • Downloads: 354
    • Rating:

  • For Infrastructure & Operations Professionals

    Report:Updated 2010: Windows 7 Commercial Adoption Outlook

    Windows 7 Adoption Drives Firms To A Modern Desktop Powered By New Hardware, Operating System, Browser, And Office Suite

    Benjamin Gray, Christian KaneNovember 2, 2010

    More than one year after its general availability (GA) launch, Windows 7 powers one out of every 10 PCs within North American and European companies. While far from overwhelming — especially...

    • Downloads: 581

  • For Infrastructure & Operations Professionals

    Report:10 Lessons Learned From Early Adopters Of Mobile Device Management Solutions

    Support For Tablets And Employee-Owned Devices Drives IT To Invest In Mobile Device Management Solutions

    Benjamin Gray, Christian KaneSeptember 16, 2011

    Tablets and employee-owned devices are crippling infrastructure and operations (I&O) professionals' existing mobile strategies, tools, and people resources. I&O managers must now ensure the integrity...

    • Downloads: 1610
    • Rating:

  • For Infrastructure & Operations Professionals

    Report:Updated 2011: The Mobile Operating System Wars Escalate

    An Empowered Report: IT Focuses Attention On BlackBerry, iOS, And Android

    Benjamin Gray, Christian KaneAugust 3, 2011

    The commercial mobile device landscape continues to evolve dramatically, and the days are numbered for limiting IT support to a single mobile operating system (OS). Google Android and Apple iOS are...

    • Downloads: 937

  • For Infrastructure & Operations Professionals

    Report:Develop Your Workforce Computing Balanced Scorecard

    Performance Management: The Workforce Enablement Playbook

    Christian Kane, Benjamin GrayJanuary 31, 2013

    This report outlines Forrester's solution for developing effective metrics to measure the performance of your workforce computing initiatives. Identifying and implementing a comprehensive, relevant...

    • Downloads: 136

  • For Infrastructure & Operations Professionals

    Report:Build A Road Map For Workforce Computing

    Road Map: The Workforce Enablement Playbook

    Christian KaneMay 10, 2013

    This report outlines Forrester's solution to help IT infrastructure and operations (I&O) leaders develop their five-year technology road map for workforce computing. This is important because into...

    • Downloads: 159
    • Rating:

  • For Infrastructure & Operations Professionals

    Report:Case Study: The Homecoming King

    J.P. Morgan Improves Performance And Responsiveness By Bringing Its Retirement Plan Services' Infrastructure In-House

    Robert Whiteley III, Christian KaneNovember 30, 2010

    As more multiyear infrastructure outsourcing contracts come up for renewal, we see a surge of I&O teams looking to bring infrastructure back in-house. But how do you go about it? J.P. Morgan went...

    • Downloads: 269

  • For Infrastructure & Operations Professionals

    Report:Market Overview: On-Premises Mobile Device Management Solutions

    Support Empowered Workers Better By Managing Your Enterprise Mobility Strategy Efficiently And Securely

    Christian Kane, Benjamin GrayJanuary 3, 2012

    To implement your enterprise mobile strategy, IT infrastructure and operations (I&O) professionals must invest in a mobile device management (MDM) solution. This essential technology allows I&O...

    • Downloads: 1907
    • Rating:

  • For Security & Risk Professionals

    Report:Create New Mobile Operations And Security Professionals

    Skills And Staffing: The Mobile Operations And Security Playbook

    Benjamin Gray, Christian KaneApril 5, 2012

    This report outlines the skills and staffing needs for Forrester's solution for security and risk (S&R) and infrastructure and operations (I&O) executives working on mobile security and operations...

    • Downloads: 531
    • Rating:

  • For Infrastructure & Operations Professionals

    Report:Update Q4 2010: The Universe Of Corporate PC Backup Options

    Protecting The Corporate PCs Is As Important As Protecting Servers

    Rachel A. Dines, Christian KaneNovember 18, 2010

    What's your reaction to this scenario? Your CEO leaves his laptop, full of mission-critical (but encrypted) data, in a cab. One frantic phone call later and we learn that a far-sighted employee had...

    • Downloads: 455

  • For CIO Professionals

    Report:Build An Operations Stairway To The Mobile Future

    Take Seven Steps Now Under The Charter Of A Mobility Council

    Ted Schadler, Benjamin Gray, Jeffrey S. Hammond, Brownlee Thomas, Ph.D., Christian KaneOctober 17, 2011

    Smartphones, tablets, and the rise of bring-your-own (BYO) devices have put tremendous pressure on IT to revamp and rethink its mobile strategy: everything from procurement and development to...

    • Downloads: 1127
    • Rating:

  • For Infrastructure & Operations Professionals

    Report:I&O Leaders: Engage Employees For Successful Tablet And Mobile App Adoption In 2013

    Christian KaneMay 16, 2013

    Forrester data continues to show employee demand for business ready smartphones, tablets, and mobile applications. This presentation walks you through our data and provides insight into how your...

    • Downloads: 14

  • For Infrastructure & Operations Professionals

    Report:How To Connect Your Mobile Workforce To Cloud-Based Email

    Christopher Voce, Christian KaneDecember 12, 2011

    Interest in cloud-based email is mounting as pressures for IT infrastructure and operations professionals (I&O) to manage and secure smartphones and tablets for an increasingly mobile workforce are...

    • Downloads: 364
    • Rating:
 
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