Forrester

For Enterprise Architecture Professionals

Blog:Have Your Cake And Eat It Too!

  How can your firm deliver great, loyalty-inspiring customer experience – and achieve its efficiency objectives? Firms that want to boost Return on Equity (ROE) or Return on Capital...

For Enterprise Architecture Professionals

Report:Identify How BPM Can Improve Your Organization

Business process management (BPM) attempts to alleviate problems around productivity bottlenecks, customer channel integration, cycle time reduction, and customer service improvement. But while those...

• Downloads: 742

For Enterprise Architecture Professionals

Blog:Which Mountain Are You Trying To Climb?

When I look at the sorts of advisory work we engage in, I am often struck by the fact that our client organizations are at very different start points on their business architecture journeys. The...

For Enterprise Architecture Professionals

Report:Reflections From A BPM Thought Leader: Phil Gilbert, IBM

Forrester Research is launching a limited number of discussions with business process management (BPM) thought leaders; this is the first of the series. Given that BPM suites (BPMSes) verge on a...

• Downloads: 267

For Enterprise Architecture Professionals

Report:How To Start A BPM Program And Engage The Business

As with any major organizational change program, gaining BPM traction in the business relies on engagement. This includes ensuring executive support for the BPM initiative. Selecting the right...

• Downloads: 530

For Enterprise Architecture Professionals

Tool:The Discipline Of BPM Implies Developing A Framework Of Methods

For Enterprise Architecture Professionals

Blog:Getting The Mix Right

Many business people still struggle to see the role of business processes in building better performance (i.e., business results). So I thought I would share this little hook that I developed within...

For Enterprise Architecture Professionals

Report:How To Identify A Suitable BPM Project

Choosing the initial project carefully consistently ranks as one of the key factors dictating long-term BPM program success. The key issue is not so much a question of finding a compelling business...

• Downloads: 401

For Enterprise Architecture Professionals

Report:Vendor Snapshot: Be Informed

Semantic Services Enable Better Dynamic Case Management

Netherlands-based Be Informed has developed something truly new in the business process management suites (BPMS) marketplace. At the heart of its dynamic case management (DCM) offering lies a...

• Downloads: 209

For CIO Professionals

Report:Business Process Initiatives Focus On Customer Experience And Cost Reduction

These data charts are based on the Q2 2011 Global Forrester/IQPC Business Process Maturity Online Survey.

• Downloads: 36

For Enterprise Architecture Professionals

Report:How To Approach BPM Projects

For long-term success, the business, rather than IT, should drive and own BPM programs (unless, of course, the processes under consideration are IT's internal processes). BPM initiatives deliver...

• Downloads: 598

For Enterprise Architecture Professionals

Report:How To Develop The Business Case For BPM Projects And BPM Programs

Developing a BPM business case differs from a traditional IT project because of the continuous improvement approach that BPM introduces. As such, the business case must be developed and enhanced in...

• Downloads: 795

For Customer Experience Professionals

Report:Adapt Business Process Improvement For Customer Experience

Continuous Improvement: The Customer Experience Ecosystem Playbook

Firms that seek to differentiate based on customer experience must transform the way their companies operate. Customer experience professionals have the tools required to guide this transformation,...

• Downloads: 399
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For Enterprise Architecture Professionals

Blog:Band-Aids Or Wellness Program - Which One Will Help You Survive?

While you no doubt answered wellness, the reality is that when you look at the typical change programs in a major corporation today, Band-Aids are far more common. But that's hardly surprising...

For Enterprise Architecture Professionals

Blog:What Does Your Organizational Weave Look Like?

Firms are often challenged to undertake transformation at a grand scale — to sustain and scale BPM programs across the organization. All firms are at subtly different levels of maturity,...

For Enterprise Architecture Professionals

Report:Dynamic Case Management: Definitely Not Your Dad's Old-School Workflow/Imaging System

Many business process and content and collaboration professionals, and the vendors that support them, think that dynamic case management (DCM) is a newfangled marketing term to describe an old,...

• Downloads: 664
• Comments: 1
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For Application Development & Delivery Professionals

Client Inquiry:Should We Include Be Informed In Our Shortlist Of Potential Vendors?

Should we include Be Informed in our shortlist of potential vendors?

For Enterprise Architecture Professionals

Report:The Context Driving Business Process Management

In today's cutthroat business world, enterprises struggle to respond to the changing needs of their customers while running efficient and effective operations and, at the same time, complying with an...

• Downloads: 593

For Enterprise Architecture Professionals

Report:The Strategic Language Of Transformation Unlocks The Power Of BPM, Part 2

Business process pros need to engage their business colleagues throughout business process management (BPM) projects; flow diagrams alone are not good enough. By understanding and adopting the...

• Downloads: 559

For Enterprise Architecture Professionals

Blog:Groupthink And The Problems Of Silos

I think we would all agree that BPM and business architecture set out to overcome the issues associated with silos. And I think we would also agree that the problems associated with silos derive from...

For Enterprise Architecture Professionals

Blog:Amazon's New Simple Workflow Service

Yesterday, Amazon launched an adjunct to its successful Amazon Web Service (AWS) elastic cloud offering. While we don’t normally comment on every product release, this one is significant...

For Enterprise Architecture Professionals

Report:Forrester's Business Capability Portfolio Assessment: Process Guide

Even experienced executives have difficulty in deciding on the right mix of strategic investments. Business architecture leaders can assist executives in making the right decisions through the use of...

• Downloads: 4

For Enterprise Architecture Professionals

Blog:The Evolving Role Of Business Architecture

Business architecture has become a bit of a watchword for organizations thinking about their future. It’s about all sorts of things – the “what” we do and “why” we...

For Enterprise Architecture Professionals

Report:Focus On The Transformational Impact Of Business Architecture

Business Impact: The Business Architecture Playbook

This report outlines the business impact of Forrester's solution for enterprise architecture (EA) executives working on business architecture. This report is designed to help you align the strategic...

• Downloads: 507
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For Enterprise Architecture Professionals

Blog:The Scope of BPM Initiatives

  Over the last few weeks, I have had a variety of conversations with clients that have centered around the scope for the term BPM. I think we all agree that BPM is not purely a technology...