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Mike Gualtieri

Principal Analyst serving Application Development & Delivery PROFESSIONALS

Mike's research is focused on software technology, platforms, and practices that enable application development professionals to deliver faster agility, prescient customer experiences, and breakthrough operational efficiency. His key technology and platform coverage areas are big data predictive analytics, blazing-fast performance best practices, user experience design, and emerging technologies that make software faster and smarter. Mike is also a leading expert on the intersection of business strategy, architecture, design, and creative collaboration.

Mike is a recipient of the Forrester Courage Award for making bold calls that inspire leaders and guide great decisions. He is also the record-holder of the most-read Forrester blog post.

Previous Work Experience

Mike has more than 25 years' experience in the industry helping firms design and develop mission-critical applications in eCommerce, insurance, banking, travel/hospitality, manufacturing, healthcare, and scientific research for organizations including Nasa, eBay, Bank of America, Liberty Mutual, Nielsen, EMC, and others. He has written thousands of lines of code, managed development teams, and consulted with dozens of technology firms on product, marketing, and R&D strategy.

He is a frequent and sought-after speaker at industry, corporate, educational, and technology events for his audience-designed, insightful, and energetic speeches.


Education

Mike earned a B.S. in computer science and management from Worcester Polytechnic Institute. While a student, Mike was awarded three U.S. patents for inventing an expert system used to train air traffic controllers around the world.

Research Coverage:

Application Infrastructure Technologies, Application Security, Application Server Platforms, Architecture & Technology Strategy, Customer Experience Management, IT Management, Information Management, Programming Languages, Security, Risk and Compliance, Strategy, Planning & Governance of IT, Web Design & Usability, Web Development Tools

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20 results in Everything

  • Tiffani Montez

  • For eBusiness & Channel Strategy Professionals

    Report:Multichannel Home Lending Status Boosts Results

    eBusiness Professionals Must Integrate Mobile Into Loan Processes

    Tiffani MontezNovember 13, 2012

    As customers become more comfortable with research and applying for financial products through mobile devices, eBusiness professionals at banks will need to consider how mobile can support...

    • Downloads: 205
    • Rating:

  • For eBusiness & Channel Strategy Professionals

    Blog:FinovateSpring Fling 2013: Another Year Of Dazzling Financial Services Delight!

    Tiffani MontezMay 20, 2013

    I attended FinovateSpring 2013 last week to get a preview of new products from digital technology vendors for financial services. For those of you that have not been to Finovate, it’s a...

    • For eBusiness & Channel Strategy Professionals

      Report:Market Overview: Mobile Banking Solutions 2012

      Tiffani MontezJune 07, 2012

      As mobile banking adoption has moved from downstream to mainstream, banks that are late bloomers are rushing to reach competitive parity, while trailblazers focus on exploiting the channel to deliver...

      • Downloads: 1057
      • Comments: 2
      • Rating:

    • For eBusiness & Channel Strategy Professionals

      Charts & Figures:Banks Must Plan For The Age Of The Multichannel Customer

      Multichannel Strategy Is More Of A Pipe Dream Than Reality

      Tiffani MontezMarch 29, 2013

    • For eBusiness & Channel Strategy Professionals

      Blog:Even The Best Mobile Banking Strategy Can Be A Victim Of Poor Execution

      Tiffani MontezJanuary 10, 2013

      My latest research on Building Next Generation Mobile Banking Solutions has been published for a few days now.  I’ve already gotten phone calls from clients stating this research is...

      • For CIO Professionals

        Report:CIOs: Master The Mobile Banking Imperative

        The Mobile Banking Imperative

        Ted Schadler, Peter Wannemacher, Tiffani MontezFebruary 14, 2013

        This report, written for eBusiness and channel strategy professionals, is also relevant to CIOs and other IT leaders. CIOs at every bank face major changes as consumers move their banking activities...

        • Downloads: 62

      • For eBusiness & Channel Strategy Professionals

        Report:The State Of Mobile Banking 2012

        Landscape: The Mobile Banking Strategy Playbook

        Benjamin Ensor, Tiffani Montez, Peter WannemacherAugust 13, 2012

        Mobile banking continues to gather momentum across developed countries, fueled by rising smartphone use and the steadily improving supply of mobile banking from banks in North America, Europe, and...

        • Downloads: 1482
        • Rating:

      • For eBusiness & Channel Strategy Professionals

        Blog:What Role Does PFM Play In Online Banking's Future?

        Tiffani MontezJanuary 31, 2012

        As a new analyst researching vendors for digital banking, I wanted to share an observation as eBusiness and Channel Strategists are making decisions about digital financial services investments. In...

        • For eBusiness & Channel Strategy Professionals

          Blog:Multichannel: Retail Banking Pipe Dream Or Reality?

          Tiffani MontezApril 02, 2013

          The rapid development of customer touchpoints and rising customer expectations turn up the pressure on eBusiness professionals at retail banks to continue investing in digital channels. Even with the...

          • For eBusiness & Channel Strategy Professionals

            Report:The State Of North American Digital And Multichannel Banking 2013

            Multichannel Strategy Is More Of A Pipe Dream Than Reality

            Tiffani MontezApril 02, 2013

            The rapid development of customer touchpoints and rising customer expectations turn up the pressure on eBusiness professionals at retail banks to continue investing in digital channels. Yet few...

            • Downloads: 422
            • Rating:

          • For eBusiness & Channel Strategy Professionals

            Report:Getting Mobile Banking Strategy Right

            Strategic Plan: The Mobile Banking Strategy Playbook

            Tiffani MontezMarch 04, 2013

            Mobile strategies fail when firms approach them as purely technology solutions or marketing initiatives without clear business objectives and stakeholder support. Having a documented strategic plan...

            • Downloads: 412
            • Rating:

          • For eBusiness & Channel Strategy Professionals

            Blog:How Social, Mobile, And Tablets Are Revolutionizing Consumer Banking

            Tiffani MontezSeptember 10, 2012

            Everyone is talking about it, everyone is doing it, and everyone wants one. Social, mobile, and tablets are creating digital banking disruption and fundamentally shaking up how banks interact with...

            • For eBusiness & Channel Strategy Professionals

              Report:Building Next-Generation Mobile Banking

              Tools And Technologies: The Mobile Banking Strategy Playbook

              Tiffani Montez, Peter WannemacherJanuary 02, 2013

              Even the best mobile strategy can be a victim of poor execution. Managing technology is hard enough, but as new phone features and capabilities crop up seemingly every day, navigating the ever...

              • Downloads: 767
              • Comments: 1
              • Rating:

            • For eBusiness & Channel Strategy Professionals

              Report:Case Study: Hapoalim Injects A Human Touch Into Digital Banking

              Multichannel Integration Uncovers New Opportunities

              Tiffani MontezMay 25, 2012

              Bank Hapoalim observed a shift in expectations and interactions within a high-value segment of customers with a direct channel preference. To meet those customers' needs, Bank Hapoalim developed a...

              • Downloads: 368
              • Rating:

            • For eBusiness & Channel Strategy Professionals

              Blog:Finovate Spring 2012: Digital Financial Services Innovation

              Tiffani MontezMay 10, 2012

              I attended Finovatethis week to get a preview of new financial services digital technology vendors. I say preview because if you have ever been to Finovate, you know it’s a little like speed...

              • For eBusiness & Channel Strategy Professionals

                Blog:Looking For A Mobile Banking Vendor?

                Tiffani MontezJune 11, 2012

                I’ve finished up my Market Overview of Mobile Banking Solutions 2012.  While my report covers 11 mobile banking vendors: Clairmail, FIS, Fiserv, Infosys, Intuit, Jack Henry, Kony,...

                • For eBusiness & Channel Strategy Professionals

                  Report:The Mobile Banking Imperative

                  Vision: The Mobile Banking Strategy Playbook

                  Peter Wannemacher, Tiffani MontezNovember 12, 2012

                  This report gives eBusiness and channel strategy professionals at banks a vision for what the future of mobile banking will be and why it is critical to develop a clear mobile strategy focused on...

                  • Downloads: 691
                  • Rating:

                • For eBusiness & Channel Strategy Professionals

                  Report:The Business Case For Personal Financial Management

                  Personal Financial Management Offers A Wide Range Of Benefits

                  Benjamin Ensor, Tiffani MontezSeptember 05, 2012

                  Many financial services eBusiness executives are considering investing in money management tools for their customers, but they struggle with the business case. To help eBusiness executives build the...

                  • Downloads: 419
                  • Comments: 2
                  • Rating:

                • For eBusiness & Channel Strategy Professionals

                  Blog:Mobile Banking Vendor Selection: Not A Straightforward Journey

                  Tiffani MontezApril 11, 2012

                  As I started my Market Overview of mobile banking solutions, one thing was apparent: the vendor landscape is in flux. To further demonstrate this point, over the last few weeks, Montise...

                  • For eBusiness & Channel Strategy Professionals

                    Blog:Inject A Human Touch Into Digital Banking

                    Tiffani MontezMay 29, 2012

                    With the evolution of digital touchpoints, banks have mastered right channeling to drive customers to lower cost digital channels for self-service.  As customer adoption of digital channels is...

                    • For eBusiness & Channel Strategy Professionals

                      Blog:Move Over Online, Mobile Is Poised To Hit Mainstream

                      Tiffani MontezAugust 15, 2012

                      Some leading banks have already seen the number of mobile interactions overtake the number of online interactions. The evolution of mobile devices coupled with rising smartphone and mobile...

                       
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