Forrester

Why Read This Report

Across the globe, the mobile channel is growing at a rapid rate. eBusiness and channel strategy leaders at B2B and B2C firms are at the forefront: 94% of eBusiness managers we surveyed are either responsible for or involved in the planning of a mobile strategy. Unclear strategies for the channel, lack of expertise, and technical challenges hinder execution, though, as eBusiness professionals race to catch up with skyrocketing consumer adoption of mobile activities. Creating a mobile strategy requires cross-functional cooperation, a methodical approach to strategy creation that starts by examining customer use of the channel, and clearly defined metrics. eBusiness and channel strategy professionals must determine how the mobile channel's unique characteristics of simplicity, immediacy, and context can translate into multichannel, cross-channel, or mobile-only offerings.