FOR eBusiness & Channel Strategy PROFESSIONALS

The Mobile eBusiness Playbook


Enhance Customer Relationships Through Mobile




eBusiness and channel strategy professionals are faced with the challenge of an ever more connected consumer. Consumers expect to be able to engage with brands on their mobile devices. In fact, they expect to get anything they want in their immediate context and moments of need. Forrester calls this the mobile mind shift. As of mid-2013, one-fifth of US online adults had shifted and another third were on the verge of shifting. The sense of urgency to serve customers in their mobile moments has never ...

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PLAYBOOK RESEARCH

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The Mobile eBusiness Playbook

Playbook frameworks guide your critical decisions with integrated reports, tools, and objective insight. This Playbook helps you create a strategic plan for using mobile services to enhance and expand customer relationships. Learn how they can guide your most challenging initiatives.

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Evolve your strategy.

With mobile, social, and other technologies shifting power directly to the consumer, setting a clear strategic course has never been more challenging for marketing leaders. Learn how Forrester Consulting can help.