Forrester

For Infrastructure & Operations Professionals

Client Inquiry:What Questions Must We Address To Successfully Transition Our Data Center Off Site?

We're considering moving our data center off site. What are the fundamental questions that need to be addressed in order for this transition to be successful?

For Infrastructure & Operations Professionals

Report:Building The Always-On, Always-Available Extended Enterprise

Three Steps To Get You On The Path To Running 24x7x365 Services

The extended enterprise of internal employees to external customers, partners, and suppliers expect services to be delivered to them 24x7x365 in a seamless fashion. But running an always-on,...

• Downloads: 346

For Infrastructure & Operations Professionals

Report:Updated Q3 2011: Backup Versus Archiving: Firms Need Separate Strategies For Each

"What's the difference between a backup and an archive?" and "Do I need to have separate backups and archives?" are two common questions that Forrester receives from enterprise clients. Despite the...

• Downloads: 579
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For Infrastructure & Operations Professionals

Report:Seven Business Technology Resiliency Lessons Learned From Superstorm Sandy

Key Takeaways That Can Help You Strengthen Your Business Continuity And Disaster Recovery Plans

In late October 2012, Superstorm Sandy barreled through the Caribbean and the eastern US, affecting almost half of the states in the US. The storm left millions without access to basic...

• Downloads: 86

For Infrastructure & Operations Professionals

Blog:Musings During A Hurricane: Why We Still Need Workforce Continuity Plans In A Mobile World

I'm having a frustrating day. It's only partly because there is a hurricane raging outside and I'm cooped up inside with a hyperactive dog. The main source of my frustration is my...

For Infrastructure & Operations Professionals

Report:Justifying The Business Case For Business Technology Resiliency

Business Case: The Business Technology Resiliency Playbook

This report outlines Forrester's guidance for a business technology resiliency (BTR) business case. This is a critical step when securing funding because management is often reluctant to fund...

• Downloads: 2098
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For Infrastructure & Operations Professionals

Report:Develop Your Business Technology Resiliency Balanced Scorecard

Performance Management: The Business Technology Resiliency Playbook

This report outlines Forrester's solution for developing effective objectives and metrics for business technology resiliency (BTR) programs. The current state of BTR metrics is unsatisfactory —...

• Downloads: 423
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For Infrastructure & Operations Professionals

Report:Updated Q4 2010: Market Overview: Backup Software-As-A-Service

The First Of Many IT Ops-Focused SaaS Offerings

It's been almost two years since we last produced this report, and during that time the vendor landscape has changed considerably; however, one constant remains true: Backup is a struggle for both...

• Downloads: 857

For Infrastructure & Operations Professionals

Blog:It’s Time To Add Hacking Into Your Disaster Recovery Plans As A Potential Risk For Downtime

Right now, the internet probably seems like the Wild West.  Hackers are roaming around, seemingly attacking websites on a whim.  Most recently, groups like Anonymous, the Jester, and Lulz...

For Infrastructure & Operations Professionals

Blog:Levittown Data Centers All The Rage This Month

In the late 1940s, William Levitt came up with the idea of pre-fabricated homes that could be mass-produced and shipped to suburbs across the US providing cheap and efficient housing. Towns built...

For Infrastructure & Operations Professionals

Report:Forrester's Business Impact Analysis Template

Although a business impact analysis (BIA) is a key part of putting together a disaster recovery plan, many companies neglect to conduct one. Forrester believes it's worthwhile to take a step back and...

• Downloads: 49

For Infrastructure & Operations Professionals

Client Inquiry:What Are The Top Causes Behind Disaster Recovery Declarations?

What are the top causes of companies issuing disaster recovery declarations and failing over to their alternate sites? Do those causes vary by industry or region?

For Infrastructure & Operations Professionals

Blog:How Amazon Ruined My Christmas: A Lesson In Downtime

Here's how Amazon ruined* my Christmas: after devouring a lovely rib roast with a porcini-spinach stuffing (recipe here in case your stomach is now growling), we all curled up on the couch...

For Infrastructure & Operations Professionals

Report:Update Q4 2010: The Universe Of Corporate PC Backup Options

Protecting The Corporate PCs Is As Important As Protecting Servers

What's your reaction to this scenario? Your CEO leaves his laptop, full of mission-critical (but encrypted) data, in a cab. One frantic phone call later and we learn that a far-sighted employee had...

• Downloads: 454

For Infrastructure & Operations Professionals

Report:Master The Eight Disruptors That Will Transform Business Technology Resiliency In 2013

Landscape: The Business Technology Resiliency Playbook

This report defines and dissects the intersections and future directions of the solutions that make up the business technology (BT) resiliency landscape. It also identifies and catalogs the vendors...

• Downloads: 370
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For Infrastructure & Operations Professionals

Blog:Replication For Continuity: Myths And Realities

Over the past several months, I've been receiving a lot of questions about replication for continuity and recovery. One thing I've noticed, however, is that there is a lot of confusion around...

For Infrastructure & Operations Professionals

Client Inquiry:Guidelines For Auditing DR Plans, Plus Any Changes To The DR Service Provider Landscape

Can you please provide guidelines for auditing a DR plan? Also, have there been significant changes in the DR services provider landscape?

For Infrastructure & Operations Professionals

Report:Build The Always-On, Always-Available Extended Enterprise

Executive Overview: The Business Technology Resiliency Playbook

In today's world of 24x7x365 global operations and competition, downtime results not only in immediate lost revenue and productivity, but also in lasting damage to corporate reputation that erodes...

• Downloads: 404
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For Infrastructure & Operations Professionals

Blog:Why Recovery Time Objectives (RTOs) Can Be Misleading

“Are you on the business side or the IT side?” was a question I received maybe a half dozen times last month while I was attending the Disaster Recovery Journal Fall World in San...

For Infrastructure & Operations Professionals

Report:Updated 2011: Building The IT Infrastructure And Operations Balanced Scorecard

Metrics are the Achilles' heel of many infrastructure and operations (I&O) departments. Many firms don't know which metrics to use, or how to collect the data they need for the metrics, while others...

• Downloads: 903
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For Infrastructure & Operations Professionals

Report:The Past, Present, And Future Of Replication

Upgrade Continuity And Recovery With Replication

Tape is not dead, and in fact, a large number of companies still rely heavily on tape for disaster recovery (DR). Tape is affordable and removable, but as the requirement to recover IT services after...

• Downloads: 953

For Infrastructure & Operations Professionals

Blog:The Era Of Now And The Age Of The Customer — Why Resiliency Is More Critical Than Ever

We live in the era of NOW. If a website takes too long to load, or doesn't load at all, we will move on in a matter of milliseconds. If an ATM can't dispense cash — unacceptable....

For Infrastructure & Operations Professionals

Blog:100% Uptime, Always-On, Always-Available Services, And Other Tall Tales

We live in a time when customers expect services to be delivered non-stop, without interruption, 24x7x365. Need proof? Just look at the outrage this week stemming from RIM's 3+ day BlackBerry...

For Infrastructure & Operations Professionals

Report:The ROI Of Building Versus Leasing A Data Center

This is a workbook to help you analyze the TEI of building versus leasing a data center.

• Downloads: 52

For Infrastructure & Operations Professionals

Blog:Dell Gets Serious About Backup & Recovery For SMBs

I woke up this morning to interesting news: Dell announcing that they acquired backup software company AppAssure, marking the first acquisition made by John Swainson, the new president of Dell...