Nupur Singh Andley

Analyst serving Customer Experience PROFESSIONALS

Nupur is an analyst serving Customer Experience Professionals. In this role, her coverage includes customer experience management and maturity assessment. Her profile also includes continuous market tracking and competitive analysis.

Previous Work Experience

Prior to the Customer Experience role, Nupur's research coverage included unified communications and collaboration, contact center technology, and enterprise video. She came onboard Forrester through the acquisition of Springboard Research in May 2011, where she worked for over two years as assistant manager, connectivity practice, spearheading research assignments in the telecommunications space, in Asia Pacific. Prior to that, she spent two years at IDC India as assistant manager, where she was involved in research assignments on different segments of the Indian communications market, including voice equipment, telecom services, and application networking solutions. She was also associated with the telecom research initiative of The Nielsen Company in a brief stint.

Education

Nupur holds a bachelor's degree in science from Delhi University and a postgraduate diploma in marketing and IT from the Indian Institute of Modern Management. She also holds a professional certificate in enterprise risk management from ICFAI, India.

Nupur Singh Andley's Research

  • For Customer Experience Professionals

    Report: The State Of Customer Experience Management In India, 2014

    Forrester, in collaboration with ActionEdge Knowledge Services, recently surveyed 89 customer experience (CX) professionals at organizations in India to assess the state of their CX management e...

    • Downloads: 59
  • For Infrastructure & Operations Professionals

    Report: Holography: The Future Of 3D Projection

    Holography will significantly disrupt 3D imaging, as it offers better usability and addresses the shortcomings of current 3D solutions. While the holographic effects in Star Wars seem futuristic...

    • Downloads: 74
  • For Infrastructure & Operations Professionals

    Report: Implementing Cloud Collaboration Solutions In Asia Pacific

    Organizations in Asia Pacific (AP) are using collaboration applications to connect their employees with each other and with the outside world, but strapped IT resources and reduced budgets are f...

    • Downloads: 104
  • For Infrastructure & Operations Professionals

    Report: Unified Communications And Collaboration Adoption Is Set To Grow In Asia Pacific

    Unified communications and collaboration (UC&C) solutions have been used in Asia Pacific for years, with isolated deployments in various industries — but few companies in the region have i...

    • Downloads: 147
  • For CIOs

    Report: Enterprise Networking Market Opportunity In The Public Sector

    While most verticals struggled to stay afloat during the 2008 to 2009 economic downturn, public sector spending in construction and process transformation increased to stimulate the economy. As ...

    • Downloads: 21
  • For CIOs

    Report: Asia Pacific Managed Telecom Services Market, 2009 To 2013

    Given the rapid development in business activity across the region, Asia Pacific has been recognized in terms of managed telecom services (MTS) adoption. As multinational organizations explore t...

    • Downloads: 49
  • For Infrastructure & Operations Professionals

    Report: Unified Communications And Collaboration Adoption Is Set To Grow In Asia Pacific

    Unified communications and collaboration (UC&C) solutions have been used in Asia Pacific for years, with isolated deployments in various industries — but few companies in the region have i...

    • Downloads: 147
  • For Infrastructure & Operations Professionals

    Report: Implementing Cloud Collaboration Solutions In Asia Pacific

    Organizations in Asia Pacific (AP) are using collaboration applications to connect their employees with each other and with the outside world, but strapped IT resources and reduced budgets are f...

    • Downloads: 104
  • For Infrastructure & Operations Professionals

    Report: Holography: The Future Of 3D Projection

    Holography will significantly disrupt 3D imaging, as it offers better usability and addresses the shortcomings of current 3D solutions. While the holographic effects in Star Wars seem futuristic...

    • Downloads: 74
  • For Customer Experience Professionals

    Report: The State Of Customer Experience Management In India, 2014

    Forrester, in collaboration with ActionEdge Knowledge Services, recently surveyed 89 customer experience (CX) professionals at organizations in India to assess the state of their CX management e...

    • Downloads: 59
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