For CIO Professionals

Onyx Leads In Process-Centric Customer Service Management Software

The Forrester Wave™ Vendor Summary, Q2 2007

Why Read This Report

Onyx is a leading business process tool for customer service applications, especially in organizations standardized on the Microsoft application architecture. The company was taken private by M2M Holdings (recently renamed Consona) in August 2006 — which will help allay buyer concerns about product development and viability. Onyx provides strong call center tools with robust knowledge management capabilities, CTI integration, scripting, workflow, and analytics.
US $ 1749
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