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For CIO Professionals

Oracle's Siebel CRM On Demand Is A Leader In Record-Centric Customer Service Management Software

The Forrester Wave™ Vendor Summary, Q2 2007

May 24, 2007

By Chip Gliedman with Ian Schuler, Sharyn Leaver, William Band, Liz Herbert, Mary Ann Rogan

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Why Read This Report

Oracle's Siebel CRM On Demand offers many of the same benefits as other software-as-a-service (SaaS) vendors — faster time-to-value, good usability, and lower upfront costs. The product provides good functionality for phone agents, and the 2006 acquisition of vendor Telephony@Work broadens capabilities in this area. As with many of the customer record-centric products, Oracle's Siebel CRM On Demand's strength lies in its ability to equip customer service agents with the appropriate information to handle all aspects of the customer relationship. Oracle also offers versions of Siebel CRM On Demand tailored for the automotive, high-tech, insurance, life sciences, and wealth management industries.
Tags: Application Development, CRM Applications, Customer Relationship Management (CRM), Customer Service & Support, IT Services, Outsourcing, Packaged Applications, Software-as-a-Service (SaaS)
US $ 1749
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