Forrester

For Infrastructure & Operations Professionals

Report:Five Steps To Improve The IT Financial Management Maturity Of Your I&O Organization

Despite the IT infrastructure and operations (I&O) budget traditionally representing 70% of total IT spending and overall IT expenditure becoming a greater percentage over overall corporate spend,...

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For Infrastructure & Operations Professionals

Client Inquiry:What Are Best Practices For Organizational Structure To Support IT Service Management?

How should an agency division be organized to best support an IT service management (ITSM) approach for the infrastructure and operations environment? What is the best overall organizational...

For Infrastructure & Operations Professionals

Report:Improving The Ops In DevOps

Six Steps IT Ops Can Take To Build A Tighter Relationship With Development Groups

As IT organizations struggle to deal with the changing IT and business landscapes, the concept of DevOps (development + operations = DevOps) has been singled out by many as the way in which...

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For Infrastructure & Operations Professionals

Client Inquiry:Reduce IT Expenses While Maintaining Quality of Service

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For Infrastructure & Operations Professionals

Client Inquiry:Where Does IT Asset Management (ITAM) Usually Sit In The Organization?

Where does IT asset management (ITAM) usually sit in other organizations? Procurement, vendor management, or both?

For Infrastructure & Operations Professionals

Report:Develop Your Service Management And Automation Balanced Scorecard

Performance Management: The Service Management And Automation Playbook

This report outlines Forrester's solution for IT infrastructure and operations (I&O) professionals to develop effective objectives and metrics for their service management and automation (SMA)...

• Downloads: 600
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For Infrastructure & Operations Professionals

Report:Planning Road Map: Adopting ITIL

ITIL is now in many ways bigger than its "master" — IT service management. From its origins in the UK government, its use has grown rapidly in the last decade and ITIL continues to dominate...

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For Infrastructure & Operations Professionals

Report:The State And Direction Of Software Asset Management: 2012 To 2013

Despite A Growing Need For SAM, Capabilities Are Still Adrift From Business Need

The costs and risks associated with software purchases and use are a corporate concern. As a result, enterprises consider software asset management (SAM) capabilities as a "must-have" rather than a...

• Downloads: 219