Forrester

For Enterprise Architecture Professionals

Report:The Context Driving Business Process Management

In today's cutthroat business world, enterprises struggle to respond to the changing needs of their customers while running efficient and effective operations and, at the same time, complying with an...

• Downloads: 593

For Business Process Professionals

Client Inquiry:Business Process Management

I have two questions I would like to pose to a Forrester BPM analyst. 1) How do you sell BPM internally to a consulting firm that sells BPM services and 2) why is there not more discussion/research...

For Enterprise Architecture Professionals

Report:BPM Basics

The term "process" signifies different things to different people. At one end of the spectrum is a set of practices; at the other end, there are procedures. The term "procedure" describes a...

• Downloads: 777

For Enterprise Architecture Professionals

Report:Identify How BPM Can Improve Your Organization

Business process management (BPM) attempts to alleviate problems around productivity bottlenecks, customer channel integration, cycle time reduction, and customer service improvement. But while those...

• Downloads: 742

For Application Development & Delivery Professionals

Report:Organize To Deliver And Manage Application Transformation

Organization: The Business Applications Playbook

This report outlines the organizational component of Forrester's solution for application development and delivery (AD&D) professionals working on business application strategy. Every firm faces a...

• Downloads: 379
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For Enterprise Architecture Professionals

Report:Architect For The Next Digital Decade

Vision: The EA Method Playbook

In the midst of continuing economic, political, competitive, and technological disruption over the next decade, your enterprise architecture (EA) practice will flounder unless it gains clear vision...

• Downloads: 641
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For Enterprise Architecture Professionals

Tool:Performance Improvements For A Variety Of Lean Tools Before And After EI

For Enterprise Architecture Professionals

Report:Select The Core Methods And Techniques You Need To Deliver BPM Excellence

Policy And Procedures: The Business Process Management Playbook

This report outlines the critical methods and techniques for business process management (BPM) initiatives. It represents a key component of Forrester's solution for BPM excellence. It is designed to...

• Downloads: 350

For Enterprise Architecture Professionals

Report:How Business Process Pros Can Increase IT's Business Process Orientation

Six Steps Process Professionals And IT Need To Perform In Collaboration

Business process professionals (BPPs) often complain about IT's ability to support them in delivering the performance optimization they are expected to provide together. The problem seems rooted in...

• Downloads: 1041

For Enterprise Architecture Professionals

Tool:BPM Adoption Is Strongest In The Hardest-Hit Sectors

Report:Trends 2011: Customer Relationship Management

Twelve Trends Drive Planning For Customer-Centric Process Transformation

The fundamental business needs that drive the requirement for effective and efficient customer management practices remain unchanged for 2011: acquiring new customers; building tighter bonds of...

• Downloads: 2676

For Enterprise Architecture Professionals

Report:Insurance Claims: A Classic Untamed Process

Taming The Insurance Claim Experience

At its highest level, a business process is any activity that helps an enterprise achieve its goals. In insurance, industry-specific applications form the transactional backbone of claims processing;...

• Downloads: 429

For Application Development & Delivery Professionals

Report:Data Architecture Assessment Toolkit

• Downloads: 26
• Rating:

For Enterprise Architecture Professionals

Report:Snapshot: Benchmark Business Process Skills With ABPMP's BPM Professional Certification Program

After getting started with business process management (BPM), many business process pros quickly find that they need to beef up their process skills to effectively deliver continuous improvement and...

• Downloads: 228

For Application Development & Delivery Professionals

Report:Drive Business Transformation With Digital Customer Experiences

Executive Overview: The Digital Experience Delivery Playbook

Digital customer experience has become a key business differentiator, and application development and delivery (AD&D) leaders of front-office, web, mobile, and digital development must step up to...

• Downloads: 1203
• Rating:

For CIO Professionals

Tool:Collaboration Investments Are Closely Aligned With Business Goals

For Enterprise Architecture Professionals

Report:Social Breaks The Logjam On Business Process Improvement Initiatives

An Empowered Report: Empower Process HEROes With The Right Social Techniques And Tools

As business process management (BPM) adoption continues to spread, more business process professionals are tapping social techniques to extend the reach and impact of their process improvement...

• Downloads: 403

For eBusiness & Channel Strategy Professionals

Report:Driving Agile Commerce Transformation

Continuous Improvement: The Agile Commerce Playbook

Organizations face a number of roadblocks to executing on an agile commerce vision. Legacy technology, siloed KPIs, and a lack of understanding of how customers really use emerging touchpoints can...

• Downloads: 339

For Application Development & Delivery Professionals

Report:Empower Customers By Transforming Business Processes

A Roundtable Discussion With Forrester Analysts

Customers have more power today than ever before. They have tremendous influence and reach through social media, more options and choices of whom to buy from, and high expectations about customer...

• Downloads: 916

For CIO Professionals

Report:Effective Business Change Management Requires More Than A Wait-And-See Attitude

Business change management is a top corporate challenge. Changing people's beliefs and behaviors is demanding and difficult work; succeeding in the face of resistance, decreased productivity,...

• Downloads: 850

For Application Development & Delivery Professionals

Report:Avoid Process Data Headaches: Align Business Process And Data Governance Initiatives

Today, enterprises swim in an endless ocean of business data used to power mission-critical business processes, executive decisions, corporate policies, and business rules. Many organizations kick...

• Downloads: 1040

For Enterprise Architecture Professionals

Report:How To Start A BPM Program And Engage The Business

As with any major organizational change program, gaining BPM traction in the business relies on engagement. This includes ensuring executive support for the BPM initiative. Selecting the right...

• Downloads: 530

For Infrastructure & Operations Professionals

Tool:TechRadar™: Creation Phase Technologies

For Application Development & Delivery Professionals

Report:Readiness Assessment For Application Strategy Transformation

This tool is a self-test to determine how ready a company is to transform its application strategy by moving away from providing cost-effective systems of record and toward driving compelling user...

• Downloads: 24

For Sourcing & Vendor Management Professionals

Tool:Forrester Wave™: Business Technology Transformation, Q3 '12