Forrester

For Application Development & Delivery Professionals

Blog:You Think Changing To Increase Business Agility Is Hard? If IOR Did It, Believe Me: You Can Do It Too

Think of a medieval fortress: It was originally used for a small army, it has walls nine meters thick, and it’s surrounded by buildings hundreds of years old. Upon entering, you are confronted...

For Application Development & Delivery Professionals

Blog:Make data confidence index part of your BI architecture

I often see two ends of the extreme when I talk to clients who are trying to deal with data confidence challenges. One group typically sees it as a problem that IT has to address, while business...

For Application Development & Delivery Professionals

Client Inquiry:Can You Please Provide An Overview Of .NET Platform Adoption?

Is .NET a widely adopted platform in the financial/insurance industry, and what is the decreased time-to-market as a result of the adoption? Additionally, how is vendor package support for .NET, and...

For Application Development & Delivery Professionals

Blog:Key Questions To Ask Yourself Before Embarking On A Big Data Journey

Do you think you are ready to tackle Big Data because you are pushing the limits of your data Volume, Velocity, Variety and Variability? Take a deep breath (and maybe a cold shower) before you...

For Application Development & Delivery Professionals

Blog:Forrester's Top 15 Trends For Customer Service In 2013

2012 is still a vivid memory for most of us. But it’s time to look ahead to 2013 and focus on the key trends that customer service professionals need to pay attention to as they plan for...

For Application Development & Delivery Professionals

Blog:Build, Buy, Or Outsource Customer Service Solutions? Here's An Approach To Help You Decide

How do you choose the right customer service solution for your needs? It’s always best to take a systematic approach: (1) benchmark your current operations using our Assessment Framework to...

For Application Development & Delivery Professionals

Blog:Here Comes The Open Web — Embrace It

One of the things I enjoy the most about being an industry analyst is that I've spent the past six years meeting some great developers. Personally, I’m not sure I could cover any other...

For Application Development & Delivery Professionals

Report:Case Study: IOR Transformed To Increase Business Agility

Pragmatic Adoption Of SOA, Agile, Open Source, And Cultural Change Tactics Yielded Improved Business-IT Relationships And A More-Agile Organization

The Vatican Bank, or Istituto per le Opere di Religione (IOR), transformed its application development and delivery organization over a three-year period to become: 1) agile — to respond to...

• Downloads: 322

For Application Development & Delivery Professionals

Tool:Forrester Wave™: Point Of Service, Q2 '12

For Application Development & Delivery Professionals

Blog:Marketers: Have You Defined Your Technology Roadmap?

In a recent report, my colleague Robert Brosnan correctly spotlights that marketers require ever more technology to capture, integrate, analyze, and apply customer data to marketing programs. Indeed,...

For Application Development & Delivery Professionals

Blog:EMC Gathers Its Cloud Assets - Will Developers Come Aboard?

It looks that EMC has finally admitted it needs a better approach for courting developers and is doing something significant to fix this. No longer will key assets like Greenplum, Pivotal, or Spring...

For Application Development & Delivery Professionals

Blog:Create Your Transformation Strategy For Digital Experience Delivery

  Forrester clients can access the full report here. The research is part of Forrester’s playbook (warning: pay wall) to advise application development and delivery (AD&D) leaders on...

For Application Development & Delivery Professionals

Tool:Forrester Wave™: Dynamic Case Management, Q1 '11

For Application Development & Delivery Professionals

Blog:With agile software development going mainstream, the cutting edge is DevOps

Agile software development practices have been transforming AD organizations for more than a decade.  With more rapid development cycles has come a bottleneck at the deployment boundary - at the...

For Application Development & Delivery Professionals

Blog:What Is IT’s Role In Digital Customer Experience Strategies?

    This is a guest post from Anjali Yakkundi, a researcher serving application development & delivery professionals.  Organizations today often take a broad focus on digital customer...

For Application Development & Delivery Professionals

Report:Capitalize On SaaS CRM Solutions With Better Governance

Processes: The CRM Playbook

This report prescribes solution governance best practices for application development and delivery (AD&D) professionals who implement "cloud" customer relationship management (CRM) solutions. While...

• Downloads: 278
• Rating:

For Application Development & Delivery Professionals

Blog:Oracle's Customer Experience Management Technology: Its A Good Thing, But Really Hard To Do

I was at Oracle’s Analyst day today, and spent time with the Customer Experience Team drilling into the technology that allows organizations to deliver consistent, cross-channel,...

For Application Development & Delivery Professionals

Tool:The Forrester Wave™: CRM Suites For Midsize Organizations, Q3 '12

For Application Development & Delivery Professionals

Report:The Forrester Wave™: SOA Service Life-Cycle Management, Q1 2012

Software AG, Progress Software, And SOA Software Lead; IBM, Oracle, HP, And WSO2 Have Strong Solutions

In Forrester's 55-criteria evaluation of service-oriented architecture (SOA) service life-cycle management (SLM) vendors, we found that Software AG, Progress Software, and SOA Software lead the pack....

• Downloads: 907
• Comments: 2
• Rating:

For Application Development & Delivery Professionals

Blog:BI on BI Or How BI Pros Must Eat Their Own Dog Food

  BI professionals spend a significant portion of their time trying to instill the discipline of datadriven performance management into their business partners. However, isn’t there...

For Application Development & Delivery Professionals

Report:Forrester's Fast-Forward CRM Capabilities Best Practices Self-Assessment

Forrester’s best practices framework for CRM defines the critical capabilities necessary for building high-quality customer relationships. The framework distills findings from our interviews...

• Downloads: 173

For Application Development & Delivery Professionals

Blog:Two Truths And A Lie: Software Development In 2020

When getting introduced to a new subject or new people, we sometimes play a game called "two truths and a lie." The basics of the game are simple: Anyone introducing a subject - or themselves -...

For Application Development & Delivery Professionals

Blog:The North Plains/Xinet Acquisition: Not A DAM Game-Changer

Guest post from Researcher Anjali Yakkundi North Plains, a legacy pure-play digital asset management (DAM) vendor based out of Toronto, Ontario, announced today that it has agreed to buy fellow...

For Application Development & Delivery Professionals

Blog:BI Adoption Trends In Asia Pacific: High Priority, Poor Execution

Demand for business intelligence (BI) tools, technologies, and approaches is increasing across Asia Pacific (AP). Competitive pressures are driving investments in reporting and decision support to...

For Application Development & Delivery Professionals

Report:The Forrester Wave™: CRM Suites For Midsize Organizations, Q3 2012

The 18 Providers That Matter Most And How They Stack Up

During the past five years, the customer relationship management (CRM) solutions market has experienced considerable growth and turmoil, including significant vendor consolidation and a rapid rise in...

• Downloads: 1070