Outsourcing

While there are many types of outsourcing, in general it refers to contracting a business process or function previously performed in-house to an outside entity. Research coverage includes application outsourcing, data center outsourcing, and hosting and managed services.

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  • Past 18 months
  • Zia Daniell Wigder
  • For eBusiness & Channel Strategy Professionals

    Blog:A Week Of eCommerce In Brazil

    I was thrilled to be back in São Paulo last week visiting with different companies in the eCommerce space. I met with over a half dozen online retailers, as well as other players in the...

    • For eBusiness & Channel Strategy Professionals

      Blog:Brands Are Increasingly Selling Direct Online . . . In New Global Markets

      Back in 2010, we wrote a report that looked at how and where US online retailers were expanding internationally. Today we published a related report that focuses on brands that have extended their...

      • For eBusiness & Channel Strategy Professionals

        Blog:Some Thoughts On FiftyOne's Acquisition Of Borderfree

        FiftyOne, the company that provides globalization and international logistics services to US-based online retailers such as Gap, Pottery Barn, and Crate & Barrel, announced today that it is acquiring...

        • For eBusiness & Channel Strategy Professionals

          Charts & Figures:Forecast: Mexico Online Retail Sales (B2C And C2C), 2012 To 2017

          A Look At eCommerce Growth In Brazil, Mexico, And Argentina

        • For eBusiness & Channel Strategy Professionals

          Blog:Trends In India's eCommerce Market

          Together with our colleague Manish Bahl in Forrester’s New Delhi office, we just published our first report analyzing the eCommerce landscape in India. The report looks at the changing demands...

          • For eBusiness & Channel Strategy Professionals

            Blog:Non-US Marketplaces For Brands

            I’m currently finishing up my presentation for the Internet Retailer Conference & Expo in June: I’ll be presenting on the non-US marketplace options for brands as part of the global...

            • For eBusiness & Channel Strategy Professionals

              Blog:Forrester Publishes Its New Online Retail Forecast For Latin America

              We just published our new Latin American Online Retail Forecast, 2012-2017 which forecasts growth in Brazil, Mexico and, for the first time, Argentina. In the report, we analyze the B2C and C2C...

              • For eBusiness & Channel Strategy Professionals

                Blog:Observations About eCommerce In Peru

                To conduct our global eBusiness research at Forrester, we rely heavily on support from our multilingual group of Research Associates and Researchers. Recently, one of our Research Associates, Lily...

                • For eBusiness & Channel Strategy Professionals

                  Blog:Selling Luxury Goods To Online Shoppers In China

                  We just published a report on the online luxury shopper in China, Selling Luxury Goods To Online Shoppers In China. The report looks at the demographic of the online luxury shopper in China and the...

                  • For eBusiness & Channel Strategy Professionals

                    Report:The Evolution Of Global eCommerce Markets

                    Markets Pass Through Four Phases On The Path To Maturity

                    Today, a growing number of eBusiness professionals are eyeing emerging eCommerce markets around the globe. eBusiness professionals, however, do not always have a framework to assess how typical...

                    • Downloads: 751
                    • Rating:
                  • For eBusiness & Channel Strategy Professionals

                    Blog:On Building A Global Digital Team

                    Executives at digital businesses cite a wide variety of challenges when expanding globally, but “finding the right talent to run our organization” inevitably factors high on their...

                    • For eBusiness & Channel Strategy Professionals

                      Report:Establishing A Global Direct Online Sales Footprint

                      An Analysis Of B2C Manufacturers' International Expansion

                      Global brands are increasingly looking to sell direct on their own websites — and not just in their home markets. After examining the global direct-to-consumer sales presence of manufacturers...

                      • Downloads: 597
                      • Rating:
                    • For eBusiness & Channel Strategy Professionals

                      Blog:The Globalization of eCommerce in 2013

                      In 2012, online retailers continued to expand into new geographic areas, with many eyeing eCommerce markets beyond those of North America and Europe. Local partnerships and adaptations were key: In...

                      • For eBusiness & Channel Strategy Professionals

                        Report:Using Tmall To Sell Online In China

                        Understanding The Opportunity On China's Largest B2C Website

                        Taking a business online in China is intimidating. Seemingly endless red tape, a diverse online population, and differences in consumer behavior are all issues a company must carefully consider....

                        • Downloads: 171
                      • For eBusiness & Channel Strategy Professionals

                        Blog:US Online Retailers Still Look First To Europe Despite Growing Interest In Emerging Markets

                        Online retailers are rapidly adding emerging markets to their list of new global opportunities to explore, as these markets are set to take a growing percentage of global eCommerce sales going...

                        • For eBusiness & Channel Strategy Professionals

                          Report:Trends In India's eCommerce Market

                          How Online Retail In India Is Evolving Differently From Other Major Markets

                          India's eCommerce market is at an early stage but is expected to see huge growth over the next four to five years. Over the past 12 months, venture capitalists have invested heavily in India's...

                          • Downloads: 473
                        • For eBusiness & Channel Strategy Professionals

                          Blog:The Globalization of eCommerce in 2012

                          As we look back on the year 2011, eCommerce organizations continued to expand their global reach. A growing number of US and European retailers started shipping internationally. Brands enabled...

                          • For eBusiness & Channel Strategy Professionals

                            Report:Asia Pacific Online Retail Forecast, 2011 To 2016

                            A Look At Growth In Five Markets With A Focus On China, Japan, And Australia

                            Forrester Research wrote its first online retail forecast for Asia Pacific in October 2010. Since then, eCommerce in every market in the region has charged ahead, with growth continuing unabated....

                            • Downloads: 1117
                            • Rating:
                          • For eBusiness & Channel Strategy Professionals

                            Blog:On eCommerce In South Africa And Beyond

                            I recently had a chance to catch up with another global eCommerce enthusiast: Hendrik Laubscher works for PriceCheck, a price comparison site in South Africa owned by MIH Internet Africa. He and...

                            • For eBusiness & Channel Strategy Professionals

                              Blog:How eCommerce Markets Evolve

                              One of the topics I’ve spoken about at recent industry events is how global eCommerce markets evolve – more specifically, how markets shift from an early stage to one in which consumers...

                              • For eBusiness & Channel Strategy Professionals

                                Report:European Online Retail Forecast, 2012 To 2017

                                Economic Instability Across Europe Will Do Little To Slow Retail eCommerce Growth

                                By 2017, Europeans will spend more than €191 billion online on retail products, and online retail growth will continue to outpace offline growth. As wallet share gradually shifts toward the...

                                • Downloads: 370
                              • For eBusiness & Channel Strategy Professionals

                                Blog:Some global themes from recent events

                                Over the past month, I’ve had the great fortune of taking part in three fantastic events: Forrester’s own Marketing & Strategy Summit in Shanghai, Demandware’s XChange Conference in...

                                • For eBusiness & Channel Strategy Professionals

                                  Blog:The End Of A Long Week In eBusiness In New York

                                  My colleague Patti Freeman Evans put up a great blog post yesterday about eBusiness efforts post-Sandy. I wanted to finish off the week with a snapshot of the ATM screen I took about 10 minutes ago...

                                  • For eBusiness & Channel Strategy Professionals

                                    Blog:The Global eCommerce Opportunity

                                    At Forrester, we've recently launched playbooks on topics such as Agile Commerce, Retail eCommerce, and B2B eCommerce. We are now getting underway with an eCommerce globalization playbook: Our...

                                    • For eBusiness & Channel Strategy Professionals

                                      Blog:Join Our eBusiness Team! We’re Hiring A Principal/Senior Analyst Focused On eCommerce Technology

                                      eCommerce technology is a fast-growing, rapidly evolving industry – we’re looking for a Principal/Senior Analyst to help build our coverage of this incredibly dynamic area. ...

                                      • For eBusiness & Channel Strategy Professionals

                                        Blog:Forrester Releases Its New Asia Pacific Online Retail Forecast

                                        Today we published our Asia Pacific Online Retail Forecast, 2011-2016 highlighting online retail sales in five different markets in Asia Pacific: China, Japan, Australia, South Korea, and India....

                                         
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