Forrester

For Sourcing & Vendor Management Professionals

Tool:Different Supplier Types Offer Contrasting Strengths

For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: Global Workplace Services, Q1 2013

Evaluating Leading Providers Amidst A Category Redefinition

Workplace services are rapidly evolving far beyond their origins in desktop and desk-side management toward a post-desktop future in which end users' consumer-derived expectations dominate the...

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For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: EMEA Workplace Services, Q2 2013

Providers Driving Workplace Services In EMEA

Workplace services are rapidly evolving far beyond their origins in desktop and desk-side management toward a post-desktop future in which end users' consumer-derived expectations dominate the...

• Downloads: 82
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For Sourcing & Vendor Management Professionals

Report:Organizing Apps Maintenance Work For Outcomes

Preparing To Reorganize Work Is Key To The Effort

Many customers that are seeking the next threshold of value are interested in gaining the benefits of managed outcome relationships but are still struggling to execute the transition. Why?...

• Downloads: 324

For Sourcing & Vendor Management Professionals

Blog:KPMG-Equaterra highlights Outsourcing Advisor Consolidation

KPMG’s recent acquisition of Equaterra signals some new dynamics in the market for outsourcing advisory services. The acquisition creates an intriguing combination of capabilities encompassing...

For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: North American Workplace Services, Q2 2013

Evaluating Leading Providers Amidst A Category Redefinition

Workplace services are rapidly evolving far beyond their origins in desktop and desk-side management toward a post-desktop future in which end users' consumer-derived expectations dominate the...

• Downloads: 124

For Sourcing & Vendor Management Professionals

Report:IT Infrastructure Outsourcing In Asia Pacific Requires Country-Specific Strategies

A Review Of ITO Trends In Four Important Asia Pacific Markets

Asia Pacific represents the fastest-growing, yet underdeveloped geographic segment of the global infrastructure management services (IMS) market. Over the next five years, market watchers will see...

• Downloads: 573

For Sourcing & Vendor Management Professionals

Report:Multisourcing: No Silver Bullet, But Benefits Are Achievable

Clients Find Value In Multisourcing Efforts Despite Challenges

Although multisourcing programs encounter the same frustrations as single-sourcing environments, clients believe that their multisourcing efforts are bearing fruit, particularly in the areas of...

• Downloads: 322

For Sourcing & Vendor Management Professionals

Report:The Consolidating Hosting Market Poses New Challenges For SVM Professionals

After years of relative stability, four significant acquisitions so far this year have partially transformed the market for managed hosting services. While all of the acquisitions have been...

• Downloads: 196

For Sourcing & Vendor Management Professionals

Blog:Match Cloud Expectations With Customer Realities In The New Year

Few would dispute that cloud computing has a huge potential for making IT service expenditures more cost-effective and flexible. But as is often the case, what is now possible is not necessarily...

For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: EMEA Applications Outsourcing, Q4 2010

In Forrester's 50-criteria evaluation of 15 leading providers of applications outsourcing (AO) solution vendors, Forrester found that in this maturing market, Accenture and IBM lead the pack, with a...

• Downloads: 1361

For Sourcing & Vendor Management Professionals

Client Inquiry:Outcome-Based Apps Outsourcing Demands Formalized Governance And Demand Management Structures

What are some of the current trends in outcome-based offshore outsourcing arrangements, and what structure do you maintain in your internal organization once you've outsourced?

For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: Global IT Infrastructure Outsourcing, Q1 2011

IBM Leads A Closely Packed Group Of Suppliers

In Forrester's 36-criteria evaluation of global IT infrastructure management vendors, we found that IBM leads a closely packed group of leaders including HCL, Capgemini, Wipro, Infosys, TCS,...

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For Sourcing & Vendor Management Professionals

Report:Measuring The Intangibles In Sourcing Vendor Evaluations

When selecting suppliers during the request for proposals (RFP) process, evaluating the suppliers' tangibles is normally the easier part of the process. Quantifiable information such as financial...

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For Sourcing & Vendor Management Professionals

Tool:Sample Cloud Strategy Scoring Framework

For Sourcing & Vendor Management Professionals

Report:Align IT Services Metrics With Relationship Goals

Benchmarks: The Services Sourcing Playbook

There are almost as many ways to measure service providers as there are service providers themselves. But more is not necessarily better when measuring service partners — as the more that you...

• Downloads: 551

For Sourcing & Vendor Management Professionals

Blog:Will The Bring-Your-Own-Device Phenomenon Help Propel Desktop Virtualization?

I recently appeared on CIO Talk Radio to discuss the growing challenge brought by increased diversity of computing devices in the workplace and the bring-your-own-device (BYOD) trend. There is no...

For Sourcing & Vendor Management Professionals

Report:Updated Q3 2011: New Contract Terms For Outsourcing Deals

The body of contract best practices changes little in terms of specific terms available for governing outsourcing transactions, but their relative importance can shift in response to both ongoing and...

• Downloads: 571

For Sourcing & Vendor Management Professionals

Client Inquiry:What Are Some Best Practices To Reaching Success In Infrastructure Outsourcing?

What is the key to success in infrastructure outsourcing? Which specific infrastructure towers were successful and unsuccessful, and what were the cost breakdowns or savings per tower? Which vendors...

For Sourcing & Vendor Management Professionals

Report:Overcoming The Key Obstacles In Managed Outcome Engagements

Interest in managed service models and outcome-driven engagements continues to be a significant priority for buyers of IT services. A primary driver for the transition from traditional sourcing...

• Downloads: 366

For Sourcing & Vendor Management Professionals

Report:Addressing Key Obstacles In Setting Cloud Deals

Avoid Frustration By Changing Your Expectations For Cloud Providers

Forrester clients are often anxious to access the rapid provisioning and flexibility promised by providers of cloud technologies, but they too often languish in lengthy legal- and...

• Downloads: 263
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For Sourcing & Vendor Management Professionals

Report:Match Service Provider Governance With Market Realities

Capability Assessment: The Services Sourcing Playbook

Internal IT requirements and the market for external services are in a state of constant evolution. Linking the needs of a unique and complex IT environment with external market offerings has been a...

• Downloads: 265

For Sourcing & Vendor Management Professionals

Tool:Market Presence Distribution Across Regions, By Vendor

For Sourcing & Vendor Management Professionals

Report:Linking IT Services Activities To Business Value

Business Impact: The Services Sourcing Playbook

Linking IT services engagements, including outsourcing relationships, directly to any type of business value other than cost savings remains a challenge. However, it is a challenge sourcing and...

• Downloads: 391
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For Sourcing & Vendor Management Professionals

Report:Building The Services Integration Layer In Multisourcing

When asked about their fundamental approach to sourcing, most services customers still say they embrace a "selective outsourcing" philosophy, one that involves multiple providers. To make these...

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