Forrester

For Vendor Strategy Professionals

Blog:Microsoft OCS 14 Release Candidate — Microsoft Lync — Available Today

It was common knowledge that Microsoft was releasing a new version of its communications and collaboration suite this year, but behind the traditional development cycle, the Microsoft marketing...

For Vendor Strategy Professionals

Blog:Avaya Launches Desktop Video Device, Enters The Collaboration Market

Lots of sleek new touchscreen and tablet devices have launched this year. Where many information workers and consumers see nifty new devices with high-resolution screens and multiple wireless...

For Infrastructure & Operations Professionals

Report:Microsoft Bets Big On Skype's P2P Network

Microsoft Has The Opportunity To Launch Profitable Enterprise Services

Vendor strategists across the technology industry have been consumed by the Microsoft acquisition of Skype since the announcement earlier this week. During this time, we've talked to strategists from...

• Downloads: 183

For Infrastructure & Operations Professionals

Tool:Communications Equipment And Telecom Services Make Up Half Of Global ICT Market

For Vendor Strategy Professionals

Blog:Cisco: Wall-To-Wall Video

When Cisco first announced its intent to acquire TANDBERG in October of last year, I talked about how that acquisition was about much more than just video. I still believe that this single event...

For Infrastructure & Operations Professionals

Blog:Cisco’s Collaboration Technology Group – Rowan Trollope Takes The Helm

  Today, Rowan Trollope took charge of the Cisco Collaboration Technology Group, being named SVP/GM, according to a blog posted by Marthin DeBeer...

For Infrastructure & Operations Professionals

Tool:Buyers Have Not Made A Move . . . Yet

For Vendor Strategy Professionals

Blog:Microsoft Acquires Skype – What Is It Really Worth? A Vendor Strategist's View

The acquisition of Skype puts Microsoft into a commanding position in the consumer UC as a service market. To date, Microsoft has had little to say when Skype, Yahoo, AIM and others talked about...

For Infrastructure & Operations Professionals

Report:Social Enterprise Apps Redefine Collaboration

Businesses need better productivity tools to equip information workers to be successful. To date, firms have invested in a menagerie of tools — email, instant messaging (IM), voice over...

• Downloads: 1081
• Comments: 2

For Vendor Strategy Professionals

Blog:Better, Faster, Smarter - Avaya Sales And Partner Conference

Avaya execs kicked off their sales and partner conference predictably — reviewing Avaya’s eight quarters of revenue growth, a shift of nearly a third of Avaya revenue to the channel...

For Vendor Strategy Professionals

Blog:Telepresence Is A Trend To Watch In 2011

In his report, “The Top 15 Technology Trends EA Should Watch: 2011 To 2013” Gene Leganza names telepresence as a tech trend to watch.  42% of respondents to the August 2010 Tech...

For Infrastructure & Operations Professionals

Client Inquiry:What Are The Best Practices For Digital Signage Solutions And What Vendors Provide Them?

What vendors provide digital signage solutions? What are best practices for implementing digital signage solutions?

For Security & Risk Professionals

Report:Identify, Engage, And Train Mobile Stakeholders

Change Management: The Mobile Security And Operations Playbook

This report outlines the change management recommendations of Forrester's solution for security and risk (S&R) and infrastructure and operations (I&O) executives working on mobile security and...

• Downloads: 373

For Vendor Strategy Professionals

Blog:NTT Aims To Be An ICT Superpower

NTT is set to buy Dimension Data (DiData) for US$3.2 billion. For decades, customers have lamented their traditional telco service providers’ lack of IT integration depth — today,...

For Infrastructure & Operations Professionals

Tool:Many Corporate Stakeholders Are Involved In UC Buying Decisions

For Vendor Strategy Professionals

Client Inquiry:Typical Percentage Of Product Spend For Standard Installation Services In An Enterprise Environment

What is the typical percentage of product spend for standard installation services in an enterprise environment (telephony, contact center), with no extra programming/scripting, just standard design,...

For Infrastructure & Operations Professionals

Blog:Optimize Communication and Collaboration Infrastructure to Drive Business Productivity and Innovation

Business’s drive for innovation and competitiveness continues unabated   The role of today’s Infrastructure and Operations professionals (I&O pros) has changed.  The traditional...

For Vendor Strategy Professionals

Blog:It's The Network! AT&T Marks Their Territory

During the recent AT&T Analyst Conference, we analysts were all treated to 2 great shows - a tour of Yankee Stadium’s ICT systems (followed by an opportunity to watch the Yankees beat the...

For Vendor Strategy Professionals

Blog:Cisco Strategy Evolves And Tactics Mature

I just returned from Las Vegas where my meetings with Cisco executives, including John Chambers, Gary Moore, David Hsieh, Murali Sitaram, Kara Wilson, and OJ Winge, clearly demonstrated that Cisco is...

For Infrastructure & Operations Professionals

Report:Use Context To Drive A Seamless UC&C Service Layer

Vision: The Communications And Collaboration Infrastructure Playbook

Increasing consumerization of IT and advances in both cloud technologies and deployment models tremendously affect the enterprise not simply on how we communicate but where, when, and on what kind of...

• Downloads: 180

For Vendor Strategy Professionals

Blog:Consumer Videoconferencing And Calling Are Both In Your Living Room And In Your Hand

What do Umi, FaceTime, Qik, and Skype have in common? No, they are not failed attempts to win at Scrabble; they all are solutions for delivering consumer videoconferencing/calling with significant...

For Vendor Strategy Professionals

Client Inquiry:Factors Affecting Videoconferencing Purchasing Decisions

Are customers viewing decisions to purchase high-end videoconferencing systems and decisions on broadly deployed communications platforms as decisions that are largely taken in isolation? If...

For Vendor Strategy Professionals

Blog:Ramblings From Enterprise Connect #EC12

Cloud, technology populism, video, and integrated solutions were in evidence throughout the show. Here is what I learned or conformed at Enterprise Connect 2012: Cloud is happening. Buyer interest...

For Infrastructure & Operations Professionals

Report:Improving Corporate Innovation With CCI

Executive Overview: The Communications And Collaboration Infrastructure Playbook

Every business must innovate to beat their competition to the prize: profitable, market-leading growth. Many infrastructure and operations (I&O) leaders who Forrester engages with are charged with...

• Downloads: 4

For Vendor Strategy Professionals

Client Inquiry:The Threat To Communication Service Providers From Mobile VoIP Services

How significant is the revenue threat to communication service providers from mobile voice over IP (VoIP) providers, like the recently launched Viber?