Forrester

For Infrastructure & Operations Professionals

Report:Assess Your Service Management And Automation Maturity

Assessment Framework: The Service Management And Automation Playbook

This report introduces Forrester's solution for IT infrastructure and operations (I&O) leaders to assess the maturity of their service management and automation (SMA) program. This is important,...

• Downloads: 462

For Infrastructure & Operations Professionals

Client Inquiry:Clarifying The ITIL Definition Of "Value Composition"

According to ITIL (Service Strategy Section 2.2.2), from the customer's perspective, value consists of two primary elements: utility, or fitness for purpose; and warranty, or fitness for use. Utility...

For Infrastructure & Operations Professionals

Client Inquiry:Who Are The Players In The DCIM Market?

We are currently exploring the data center infrastructure management (DCIM) market to discover some new vendor solution or product in this space. Can you please let us know whether you have any...

For Infrastructure & Operations Professionals

Report:Become Customer-Centric, Service-Focused, And Automated

Future Look: The Service Management And Automation Playbook

This report outlines the future look of Forrester's solution for IT infrastructure and operations (I&O) leaders planning the future of their service management and automation (SMA) program. This is...

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For Infrastructure & Operations Professionals

Blog:New Study Yields Eye-Opening IT Service Management Benefits

In April and May of this year, Forrester and the IT Service Management Forum’s US chapter (itSMF-USA) conducted a joint study to assess the state of ITSM. We collected data from 491 qualified...

For Infrastructure & Operations Professionals

Report:Improving The Ops In DevOps

Six Steps IT Ops Can Take To Build A Tighter Relationship With Development Groups

As IT organizations struggle to deal with the changing IT and business landscapes, the concept of DevOps (development + operations = DevOps) has been singled out by many as the way in which...

• Downloads: 714
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For Infrastructure & Operations Professionals

Report:Optimize IT Infrastructure Around Key Workloads

Landscape: The IT Infrastructure Playbook

The inside-out approach of engineers focused on technology for its own sake must stop: Your business cares about outcomes and holistic services, not server, storage, and network technologies. For too...

• Downloads: 497
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For Infrastructure & Operations Professionals

Blog:Glenn’s Analyst Relations Champ For 2012 Is …

  I will postpone the name of my 2012 winner for a bit. I first want to thank the great AR professionals with whom I have the pleasure of working! For those outside the technology vendor world,...

For Infrastructure & Operations Professionals

Blog:Who Are Your Anchor Vendors?

Every day we read about technology vendors making acquisitions and merging with their competitors. Some recent examples: Verizon acquired Terremark for $1.4B to take a leadership role in...

For Infrastructure & Operations Professionals

Report:Empower I&O Staff With Automation

An Empowered Report: Use Automation To Convert The Geek Culture Of I&O To One That Can Solve Business And Customer Challenges

The explosive growth in mobile, video, cloud, and social technologies is creating a new movement that empowers individuals to solve customer challenges. Individuals who leverage these new powers are...

• Downloads: 348

For Infrastructure & Operations Professionals

Client Inquiry:Does Forrester Have Any Market Share Data For Microsoft's System Center System Management Products?

Does Forrester have any market share data for Microsoft's System Center system management products?

For Infrastructure & Operations Professionals

Blog:The State Of ITSM In 2011 Report Is Now Available

  As many of you know, Forrester conducted a joint research study earlier this year, in conjunction with the US chapter of the IT Service Management Forum (itSMF-USA). The report is finally now...

For Infrastructure & Operations Professionals

Blog:Suddenly, Dell Is A Software Company!

The Dell brand is one of the most recognizable in technology. It was born a hardware company in 1984 and deservedly rocketed to fame, but it has always been about the hardware. In 2009, its big Perot...

For Infrastructure & Operations Professionals

Blog:NetIQ + Novell: A Nice Combo That Could Be Even Better If ...

  On 22-Nov-2010, Attachmate Corporation announced it was acquiring the assets of Novell, Inc. Once on top of the IT world, Novell's glory had clearly faded. Along the way, however, it...

For Infrastructure & Operations Professionals

Report:Turn Big Data Inward With IT Analytics

The Future Of Service Monitoring And Management

Your business is complex. Big data promises to manage this complexity to make better decisions. But the technology services that run your business are also complex. Many are too complex to manage...

• Downloads: 759
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For Application Development & Delivery Professionals

Report:Augment DevOps With NoOps

DevOps Is Good, But Cloud Computing Will Usher In NoOps

Development + operations = DevOps. DevOps denotes better communication and collaboration between application development professionals and infrastructure and operations (I&O) professionals. DevOps...

• Downloads: 563

For Infrastructure & Operations Professionals

Report:Enhance Service Visibility To Reduce MTTR

Exploding Complexity Mandates The Consolidation Of Tools, People, And Knowledge

IT inexorably moves to more sophisticated models of dynamic services and cloud computing. Unfortunately, the most common operational functions remain less than dynamic and continue to focus on...

• Downloads: 352
• Comments: 1
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For Infrastructure & Operations Professionals

Report:Perform Maintenance When No Window Exists

Three Options Can Be Used For Service Maintenance; Two Impose No Downtime

Accelerating demands on technology services place increasing pressure on infrastructure and operations (I&O) staff who need to periodically shut down infrastructure for maintenance or to make updates...

• Downloads: 250

For Infrastructure & Operations Professionals

Report:Workload And Process Automation Must Converge

The Next Stage In I&O Industrialization Requires Building An Integrated Automation Management Layer

Until now, workload automation and run book automation — followed by solutions aimed at automating specific I&O processes — appeared as separate avenues. Today, workload automation uses...

• Downloads: 527
• Comments: 1
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For Infrastructure & Operations Professionals

Blog:Dell Is On A Quest For Software

  One of the many hilarious scenes in Monty Python and the Holy Grail is the "Bridge of Death" sequence. This week's news that Dell plans to acquire Quest Software makes one think of a...

For Infrastructure & Operations Professionals

Report:Revive Your IT Management Software Portfolio

Operational management tools have been used for well over a decade, but assembling them is like assembling a jumble of jigsaw puzzle pieces, and the value of these tools remains ambiguous. Much of...

• Downloads: 148

For Infrastructure & Operations Professionals

Client Inquiry:What Are The Latest User Demands And Trends In IT Management?

What are the latest CMDB trends? What are our peer companies prioritizing?

For Infrastructure & Operations Professionals

Blog:Optimism For The Gelsinger Era At VMware

The most notable news to come out of the VMworld conference last week was the coronation of Pat Gelsinger as the new CEO of VMware. His tenure officially started over the weekend, on September 1, to...

For Infrastructure & Operations Professionals

Blog:Management Software Sleeping Giants Awaken

Many industry watchers, including me and my Forrester Research colleagues, often highlight an elite group of management software megavendors commonly known as the “Big Four” that...

For Infrastructure & Operations Professionals

Blog:IBM Escalates The DevOps War With UrbanCode Acquisition

On Monday, April 22, IBM announced it acquired UrbanCode, a small but exciting vendor based in Cleveland, OH that is focused on improving various aspects of the application...